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      Country
          Country

          Find a Location

          Aeroflow, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Aeroflow, Inc.

              3165 Sweeten Creek Rd Asheville, NC 28803-2115

              BBB Accredited Business
            • Aeroflow Breast Pumps

              65 Beale Rd Arden, NC 28704-9213

              BBB Accredited Business

            Business ProfileforAeroflow, Inc.

            Health
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.48/5stars

            Average of 64 Customer Reviews

            Customer Complaints

            123 complaints closed in last 3 years

            57 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/18/2012

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Aeroflow, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Aeroflow, Inc.

                3165 Sweeten Creek Rd Asheville, NC 28803-2115

                BBB Accredited Business
              • Aeroflow Breast Pumps

                65 Beale Rd Arden, NC 28704-9213

                BBB Accredited Business
              BBB File Opened:
              12/14/2005
              Years in Business:
              23
              Business Started:
              1/1/2001
              Business Started Locally:
              1/1/2001
              Business Incorporated:
              10/24/2000
              Accredited Since:
              7/18/2012
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              300
              Alternate Business Name
              • Aeroflow Breast Pumps
              • Aeroflow Healthcare
              Business Management
              • Mr. Casey Hite, President
              • Mr. Joshua Hill, Vice President
              Contact Information

              Principal

              • Mr. Casey Hite, President
              • Mr. Joshua Hill, Vice President

              Customer Contact

              • Ms. Erin Rummel, Compliance Analyst
              Additional Contact Information

              Fax Numbers

              • (800) 806-2799
                Other Fax

              Phone Numbers

              Customer Complaints

              123 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/22/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              My son who has a traumatic brain injury is on a bipap machine. Received the machine last summer. Since then Aeroflow continue to invoice us and not bill his insurance. We have attempted to resolve this with them on multiple occasions and they have verified they have the correct insurance information. My insurance company has zero record of them ever submitting anything. I have had my insurance company reach out and speak to them directly in attempts to resolve and they still have never billed my insurance. They keep claiming my insurance denied the coverage yet the evidence is much to the contrary as my insurance company has confirmed on numerous occasions they have never been billed. Now they are threatening to send us to collections. When you attempt to contact them they either do not answer or tell you they need to look into it and will call you back. This never happens and they never call you back. My son has two insurance coverages with my employer provided policy as well as ********* His machine has always been covered until suddenly when we moved to Georgia and had to switch DME providers to Aeroflow as the previous provider did not support Georgia. Because of all these reasons I believe Aeroflow is attempting to con individuals into paying out of pocket for services that are covered by insurance in order to inflate their revenue. I am giving them an opportunity here to make this right or my next stop will be a meeting with the attorney generals office to have them investigated as this appears to be a common occurrence based on the number of complaints I am reading on the BBB website.
              Read More

              Customer Reviews

              64 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Candace H

              02/09/2024

              Deceptive business practices and repeated consumer fraud. I was specifically told that I was not entitled to products covered 100% by my insurance and provided a coupon code to induce me to purchase covered products at a retail mark up. After spending 45 minutes on a call with my insurance company, where the insurance company provided the Specialist with each individual billing code required to submit the claims on my behalf, I received an email stating that they would not provide the items I am contractually *********** receive because they "didn't know" that I was eligible for receipt of the products and failed to send them timely. I am concerned that this is an intentional abuse perpetrated on new and expectant mothers, and that this company purposely provides misinformation in hopes that the additional burden placed on them pressures them into paying for services out of pocket for the benefit of the company and to the detriment of consumers and their families.

              Local BBB

              BBB of Southern Piedmont and Western N.C.

              BBB Reports On

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