Business ProfileforCSMT dba Comfort Solutions

On 1/9/23, I requested service for a broken heat furnace that is in a new two year old home. **** came to our home that day and after about an hour said a part from furnace and also the thermostat needed to be replaced . He advised not to use the furnace, the furnace part was under warranty and he would get it ordered. Sometime in the next two weeks, **** had called me and said the part that they received was wrong. On 1/26/23, I sent a text to **** asking him what is the problem with the part. He replied back saying he had talked to the supply house and the manufacturer and they were waiting on the part. On 1/27/23, I called the manufacturer and they stated that if the part was not sent within 10 days of ordering the part, **** could have requested a new furnace unit as it was still under warranty. On 1/27/23 I sent **** a text giving him this information. On 1/30/23 I sent a text and asked **** if he had read my text. On 1/31/23 **** sent me a text saying if I needed to get a hold of him I must now call the office phone.Around the first of February, I called the office and talked to ****. I asked if any updates on my part were known since it was going on a full month without a furnace. He said I think it is on back order. I asked if he had checked the tracking number and if it was on back order why was a new unit not requested. He stated we have done all we can do, They had not installed my furnace and he would not stay on the phone trying to chase down the part or anything else. On 2/7/23 I go to the store and **** says what do you want me to do, I cant do anymore. I say you could show some respect and kept me updated. I tell him to cancel the order I will go somewhere else. One hour later, **** leaves a message on my phone that the part will be there on 2/9/23 and he would send out **** that day to install it. On 2/8/23 , *********************** comes and troubleshoots the furnace. He states a whole different problem with the furnace, The furnace could be used.