ComplaintsforRimrock Property Management LLC

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We are renting from this property management, since Friday 1/26/24 we have not had enough water pressure in the house to shower, do dishes, do ******, and we can only use the toilet about every 15ish minutes. On Friday morning when we noticed the issue I contacted the manager, this was at 07:45AM. They didn't come look until around 06:30 that evening then proceed to tell us they couldn't do anything until Monday when city water could come look they also stated they couldn't get ahold of the city water, but they would refund us for the days we went without water. That night I called the city water, and they told me that the Manager had not contacted them whatsoever, but they would come take a look. When they came they said that the couldn't do anything because it was an issue with one of the lines in the house and the plumber needed to come back. Saturday we had the property plumber come back again and he told us again it was up to city water and he couldn't do anything. Today when I contacted the Manager to see when we were going to get water back they informed me they couldn't help and they were not going to refund us for the days without water because we infact had "11 PSIs of water, so technically we have water". We now have been going on four days living in a house where we can only go to the bathroom every so often, cannot shower, do dishes or ******. They have also gave us inspection fees because they got told we were parking in our yard, which is not true and they fined us without even coming and looking. They are being very negligent and are not addressing the issues or are trying to do anything to make being without water any better.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We had been told they could not fix our front porch with loose steps because of a mold issue and were told they would have to replace the deck. This never happened and we also had made several requests for a lightbulb to be replaced above our stairs as at night there was no visibility and we were told they couldnt replace the lightbulb. The a/c constantly was freezing the pipes and then our dryer (washer/dryer) was awful and we would have to dry clothes 2-3x and when we made maintenance requests, nothing was ever done about the a/c or dryer. Then when they raised rent $100 in the span of 3 months we decided it was not worth the money and we moved out. We were not allowed to be present at our move out inspection, photos were taken and we were allowed re-entry to clean areas that they had taken pictures of and stated we needed to clean better. We did so, they then charged a $390 move out clean even though we had cleaned all the areas they had stated needed a deeper clean. They also charged us for 10 lightbulbs at $157.

• Initial Complaint

  12/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  We rented through Rimrock Property Management starting in October of 2022. They told us we were able to get internet service at the property, but when the technician came to hook up the internet he said it wouldn't be possible due to their construction not reaching to the property. We went back and forth with the property management for a while and they finally agreed to let us out of our lease and not charge us for it. When we received our deposit back, we found that Rimrock Property Management deducted $150 from the deposit for changing the locks. If you look through the lease that was sent you will see that this is not in the lease. Therefore we never agreed to it, nor did we sign off agreeing to it and neither did the property managers. They refuse to refund this money. They said if we finished our lease we would not have to pay this fee. However, we were never charged for breaking the lease, and never formally broke the lease. Rimrock Property Management is actively taking money away from people and charging for things not agreed upon in the lease.

  Business response

  12/26/2022

  Hello, you did break your lease. We agreed to waive our break lease fee as a courtesy. Thank you

  Customer response

  12/26/2022

   
  Complaint: 18595390
  
  I am rejecting this response because:
  That is not what I am referring to. I am referring to the $150 fee we were charged for changing the locks that was not in the lease. I am aware of the fact that we were not charged the lease break fee. We were charged a fee that was not signed nor agreed upon by either you, or us. We were not made aware of any lock change fee. Which I think you are aware of, but you are trying to deflect the question about a different fee that was in fact in writing. Why not address the fee that you are charging that is not in the lease or signed upon? I'm guessing because that would be illegal, and you know that, and that is why you are dodging giving an explanation. We are owed the $150 dollars. I will reiterate once again, and you can look over the attached document that YOU sent and had us sign; there is no information about paying to change the locks when vacating the premise. We were not made aware. And even if we were, neither you nor us agreed with each other that we would pay that upon vacating. If we did agree on it, it would be in the lease in writing. You have our address, and you know where you can send the refund of $150 that you are illegally charging. In the future, if you want to take more money from tenants, put your reasoning in the lease and ask them to sign and agree to those fees. 
  Sincerely,
  
  *******************

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