ComplaintsforBourbon Street Hotel
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Complaint Details
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Initial Complaint
07/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I pay $175 weekly/ or $700 monthly.The electrical outlets on the left side popped and cannot be used, the fridge and lamp do not work. I reported this three times since July 1, 2021 to the maintenance man, two days later it came back on for a few hours then ***be the breaker blew, reported again to Night Mgr( female)caucasion, nothing came on for days, called the Manager *****************, still nothing working, Mgr claims there's Central Air, doesn't work. The maids only sweep gravel outdoors, do not clean rooms. Note.. there's a group of business in Billings called 'Bird' that *** be able to assist the owners with costs for repairs if that is an issue .fyi. the night manager said the whole Tower 1 has the same electrical problems and she claims there is no central air.Business response
08/09/2021
We have fixed the electrical issue in her room. The ac unit for the building was on back order but should be fixed this week she has moved out and her room has been cleaned and is ready for the next guest.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.