Customer ReviewsforFirst Interstate Bank

Put stop payment with fib on three payments they let them go through and was out the money now have no money won't refund my money and allowed my mortgage company withdraw from my account putting me in a 500 dollar negative in my account worse bank I've ever banked with have a advance line of credit through them can't even get ahead of that to pay it off on top of that had fraud on my account 5 times and changed my debit card 3 times

I am sorry to hear you aren't satisfied with the servicing of your accounts. The Red Oak branch continues to try to meet your needs so please contact them directly if there is more they need to be doing. 

Quite frankly I don't know where to begin. I was a loyal FIB employee for nearly 10 years and I am still an FIB customer with multiple accounts. As an employee we are set up with a ************** FSA with that we have access to tax-free funds to reimburse for child care which is a godsend in this type of market. However, I was laid off unexpectedly due to no fault of my own in June 2023 due to significant decrease in Mortgage production as a whole. I was provided the standard separation agreement (with the largest explanation going over non-competing/non-solicitation clause) but regardless, we were also provided documentation of what to expect with our Medical, Dental Vision, and PTO benefits. None of these documents explained anything about my FSA or HSA. To my surprise when I logged into the online portal to create a claim on my ********* care FSA it was gone. No account existed. Turns out the funds were forfeited back to the employer. I called FIB and they are "unable to help or amend the dates of the deadline". She did however say the information was available on Workday, an internal system used for pay/benefits (ha!). So in turn, I lose out on $1600 because FIB did not disclose that there was a deadline to claim any funds or else they were forfeited. You'd think they'd like to include that information on the separation agreement, but who am I to say? At a local level, I love the employees. As a corporation, shame on them. Seeing that "Integrity" is a big one of their values you'd think they would do right by the employees.

Thank you for reaching out. I will review the issue and contact the reviewer privately if I need more information.

Terrible business banking. FIB does NOT operate like a community bank. Doesn't matter if you're a ************** ******* business trying to do good work. Bad service and zero flexibility.Moreover, the web interface is old and clunky. We were willing to overlook that in hopes of getting good service and supporting a local institution. So much for that.I have a personal mortgage loan with this bank x 7 years and thought that would create good faith in the banking relationship. Nope.

We would like to connect with you about this and understand the details. Someone will contact you shortly. 

Watch for fees. I didnt use my account for a couple years and when I logged into online banking I found they have charged me $10/** for not using my account. Bank elsewhere

****************** thank you for reaching out. A banker will contact you to make sure we have up to date mailing address information. 

Thank you for resolving this and crediting the fees back to my account.

For one month I didnt have insurance on my vehicle because of a confusion with my bank and declined payments. First interstate assigned an insurance for one month charging me over $1000. First they said it was $200 and today I called because they keep charging me and the person I spoke to said I have to pay o er $1000 for insurance for one month. Its a ridiculous amount for just one month.

Thank you for sharing your feedback, it will be reviewed with the appropriate department.

This bank took over for another in ***** ** and the surrounding areas. They WILL NOT post your payroll deposit on the day you are paid sometimes it's two days later. They will WILL NOT post transfers from checking to checking or savings to checking for up to 5 days!! It's MY money why are they holding it like that. 24 hour phone banking will give you a different balance in your account every hour of the day when NOTHING has changed. My husband's account has been hacked three times in just the five months they've been in business here. They cleared a check in July, then cleared it again in November. Still waiting for that money back. THIS BANK IS OPERATING JUST LIKE ***** FARGO!!!!

We will research these issues and contact the client. Thank you.

Lousy cut rate service. The worst customer service in the history of mankind and that includes CenturyLink. Really don't know how they got to buy Great Western because they make great western look like ***** Fargo or another high class Bank

We are sorry to hear that you have had frustrating experiences. Someone from a local branch will be contacting you to get more information.

The Regional President has been trying to reach you and has been unable to connect. We would love to here from you when you have a moment to talk. Thank you.