ComplaintsforBozeman Ford Lincoln
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Complaint Details
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Initial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had originally purchased a **** battery from Bozeman Ford in 2018 and the battery had a four-year warranty. On 07/31/20, I returned the dead battery to Bozeman Ford and they gave me a replacement battery along with a receipt, but they kept the original receipt from 2018. Around July 1, 2022 I tried to return the battery from 2020 to *********************** of Bozeman because it was also dead - Bozeman Ford was purchased by *********************** in late 2021 or 2022. I was told by ***************************** that they would only honor the battery under warranty if i had the original receipt from 2018. I explained to him that I no longer had the 2018 receipt, I only had the 2020 receipt where the battery in question was exchanged. He said that was not sufficient - he also told me that if I didn't like their service, I should go to **** in ****** or ********. He sent me to the **************** and they also told me they would not honor the warranty on the 2020 battery without the ********************************************************************************************************* where this was available to the public. I was able to find a copy of the original check written in 2018 for the original battery and they also said that was unacceptable in lieu of the receipt. I have proved the original battery was purchased by me from Bozeman Ford in 2018, I have proven that battery was replaced in 2020 due to it testing bad, but they still will not honor the warranty on this **** battery which is also testing bad. I am asking for your consideration to intervene in this dispute. The battery should be replaced, which will cost me $36.40 due to how much warranty should be left from the battery in 2020, which I am happy to pay - they are insisting I owe the full amount for a new battery. The warranty should convey regardless of originally buying it from Bozeman Ford or ***********************.Initial Complaint
07/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took the vehicle to Bozeman Ford on 11/23/20 to have service work done. I asked if it was normal to not have an oil life sensor. It was determined that this was not normal. This started a process over the next few months to try and fix it. It was determined that in the end they wanted to replace the dash cluster. The 2018 **** F350 was manufactured in ****** and imported through the normal channels into *******. They stated that the cluster had been tampered with, and ended up not fixing it and charging for service. I took it back to the dealer of origin and they stated no this was an authorized procedure that was performed by a certified **** importer and that it should have been covered. Bozeman Ford charged for services that should have been covered under the parts warranty and held my rig hostage. This should have been covered by Bozeman Ford free of charge. According to Salmon River Motors the dash cluster conversion was and is approved by **** and was done correctly.Business response
08/11/2021
To whomever it may concern,
Mr. ******* has reached back out to us regarding this matter. We did due diligence and researched the matter ourselves. We reached out to Salmon River Motors, the installer of the cluster and to ******************* We did find out it actually was normal in that model not to had a reading. The cluster was installed by an outside vendor so we reached out to them as well. We reached out to the installer of the cluster when imported into the ** and they do have a one year warranty. However at the point he brought the vehicle into us he was outside that time frame. We reached out to ****************** and they said it was not warrantable by **** and actually recommended not to change out the cluster as it may potentially cause other problems. Salmon River Motors did not warranty the cluster either. They internaled the repair since they were the selling dealer and they sympathized with the customer. His visit with us is not refundable or warrantable as he asked us to diagnose the problem and we did and when he found out the cluster would be customer pay he opted to stop the repair and only pay for the diagnosis. Our technician put time into finding out why the oil life sensor was not reading on his dash and the only way to fix it was place a different cluster into it. He opted not to do so. We do sympathize with the customer but the technician deserved to be paid for his time and since ****************** said its not warrantable and won't be paid by them, then it is the customer's responsibility to pay for it.
Initial Complaint
07/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On February 22, one of my employees reported an intermittent misfire with a check engine light that would occasionally flash. The vehicle was removed from service and scheduled for repairs at Bozeman Ford. Waited for appt., then 2 weeks in shop. During that time, Bozeman Ford reached out to **** engineers for help diagnosing it. Ultimately, a repair was made (removed and reinstalled 2 injectors). Within days of being returned to service, the vehicle began having the same issues, again. This happened twice, the second time they replaced two injectors with new parts. Within a few days, the problem had returned and was returned to Bozeman Ford. It has now been there for 7 weeks. I have been in constant contact with them and **** FLEET **************** without resolution. **** has refused to 'buy it back'. It is under warranty, but they cant fix it.Attempts to reach the service ***** via phone are in vain- always sent to voicemail or back to the operator. Vehicle has been down 10 weeks .Business response
07/29/2021
Please find attached letter for response.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.