ComplaintsforMutual Credit Union
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Complaint Details
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Initial Complaint
11/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I took out a car loan from Mutual Credit Union back in July 2021. I just recently found out that they had me under revolving account. Everyday interest is added.Initial Complaint
04/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear Better Business Bureau, I am writing to file a complaint against Mutual Credit Union regarding a debt that was paid off but is still showing as Charge OFF on my credit report. On 04/25/2022, I paid off my Charge Off debt with Mutual Credit Union in full. I received a confirmation receipt from the bank confirming the payment and stating that my account was now closed and would report to the credit bureau as paid. However, I recently checked my credit report and noticed that the debt is still showing as CHARGE-OFF. On 08/08/2022 I contacted Mutual Credit Union via mail to rectify this issue, but have not received a satisfactory response as of 4/26/2023. Their customer service representatives have been unhelpful and seem to be unaware of how to resolve the issue. I have also sent multiple emails to the bank, but have not received any response. This incorrect information on my credit report is negatively impacting my credit score and making it difficult for me to obtain credit. I believe that Mutual Credit Union has violated the Fair Credit Reporting Act and is engaging in unfair business practices. I request that Mutual Credit Union take immediate action to correct my credit report and remove the inaccurate information. I also request that they provide me with written confirmation of the correction. Thank you for your attention to this matter. Sincerely, ******** ******Business response
04/26/2023
Mr. ****** did in fact pay his balance charged off. The credit report is reflecting correctly as charge off/paid. Mr. ****** does not owe Mutual Credit Union any debt on this loan.Initial Complaint
12/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm writing to file a complaint on Mutual Credit Union and on the behalf of my mother which is 75 years of age (******* *******). My brother (******* ******) has an account with this bank and my mothers name is also on this account. My brother passed away on 11-16-2021 and my mother couldn't closed the account until they received the death certificate which she received on the 12-21-2021 and she went to the bank with the death certificate to take out the funds in the account. A manager told her that my brother has a balance on a credit card and they needed to take that money from her. Since when dead people still pay for their debts, the bank also have the death certificate and they took $2400 from my mother. My name is ******* ***** and I'm her daughter and that was my brother. Please help because no one is responsible for his debts after he has passed away. This transaction happen on 12-22-2021 at the bank and she will like for them to refund that money back and is this a robbery on helpless customers from the banks. And the bank didn't give her any receipts nor any paperwork to confirm that the account is closed. ******* ***** ************ ******* ******* ************Business response
01/04/2022
Mrs. ******* was the sole beneficiary of the deceased account. Mrs. ******* was not a joint owner on said account. The proceeds disbursed were net of the outstanding debt and disbursed in three (3) checks to ******* *******, ******** *******, and ******* ******* (mother). This was explained to the recipients of the checks prior to disbursement.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.