ComplaintsforBeautify Credit

• Initial Complaint

  05/19/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for credit repair with beautify credit in March they took my initial payment to get started but after a month I didn't see any update to my account. I emailed them just beginning in April inquiring about letters they may have sent out or just any kind of updates I will see inside the client portal and I kept getting the runaround as to yes things are being sent out. Once I mentioned a refund they then came back and stated that due to hi turn over and the owner being pregnant that my account had not in fact been dealt with and then offered me an opportunity to stay with the company or to get a refund. I chose to stay with the company to see if I saw any progress immediately after I excepted the offer to stay they updated my account to show that letters had been sent out. Several weeks went by I still hadn't heard anything from the credit agencies so I emailed again about what letters were sent . I want a refund or proof of what accounts were disputed.

  Business response

  06/21/2021

  Business Response /* (1000, 5, 2021/05/27) */ To whom it may concern- This is in regards to the BBB complaint as attached: A***********. Beautify Credit takes great pride in providing our clients with the best possible service. As with most companies we have had our fair share of turnover due to the pandemic. We are attaching our email correspondence with M********, as well as the proof of accounts being disputed. M******** herself has mentioned in her complaint that she agreed to our offer of extending the account payment free for 2 months. We would have happily refunded her then but she choose to stay in the program. The service we provide is not an immediate result, we also make no promises anywhere in our literature about "Immediate progress" that M******** has stated in her complaint. M******** also never asked directly via email or other form of communication for proof of our services. She has access to an online account that does show her progress anytime she wishes to check. Also if she had emailed us we would have happily sent her proof. M******** signed documentation stating that this is a zero refund program. We of course when learning of our error did offer a full refund. M******** as shown in our attachments choose to stay with our company. The offer we sent fully compensated her for the payments made; a trade across the board. M******** also replied to our cancelation of her account with " Thank you. I will sign back up when y'all hopefully don't have such high turnover..." On April 14th M******** asked is there was anything else that needed to be done on her end and our team responded by "Hello A*****, At this time you just need to wait till you start receiving documents from the disputes and then upload them to the account. Mind you it is taking a little longer for them to send back because of covid so it may take 30-45 days to hear a response. As of now though you are all taken care of." (This response is also is included in our attached files. We wish for this complaint to be expunged from our records due to the inaccurate nature of M********'s complaint. No refund can be issued as services have been rendered and proof of services are provided in this attached email. We are here to clarify & provide anything we can to further discuss her complaint. Consumer Response /* (3000, 7, 2021/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never able to my info in client portal per the message in the attachments. Attached is the message is put in the Client portal that asked which ones were disputed. And they kept saying I could see it but there was no update in my account. The email response they sent which was uploaded in the previous case shows them responding with the work had never actually been done due to high turnover. I just want proof the work was done and names of companies the letters we're supposedly sent to. Business Response /* (4000, 9, 2021/06/04) */ Hello- As we did include in our initial response attached are the dates, letters and destinations for the proof Ms. A***** is asking for. Please let us know what further action or clarification is needed on our part. Our hopes for a speedy resolution. ****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩