ComplaintsforJacob Law Group PLLC

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was sued by ************** and Jacob Law Group took over. Since day one they have been rude and unprofessional. I have been calling for a month and a half asking for my acct number but I keep getting transferred to the voicemail and no one ever return the call. I am trying to see receipts of proof of what I been paying and my remanding balance so that I can make additional payments myself online.

  Business response

  12/15/2023

  We have been in communication with the consumer on 9/29/23, 10/16/23, and 11/08/23. The last several contacts the consumer was calling in to lower his monthly payments due to losing his job and his payments were adjusted due to his hardship.  The consumer has paid a total of $3400 on his account as of 12/15/23.  I will make sure an agent reaches out to the consumer today to give him his account number and an update on his current balance.

  Customer response

  12/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *********************

   

• Initial Complaint

  05/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a garnishment against me. I paid the amount off with Jacob Law Firm....but by that time my employer had already sent $468.86 to the law firm. I called and spoke with a few people and I needed my money back that my employer sent to them since it meant that I paid them twice. It has been a month and nobody will call me back so I can get my $468.86 that I have paid twice now. The original amount was $1,568.42 and I paid that but I am desperate to get my overpayment back. I am a single mom that basically didn't get a paycheck for a month due to the garnishment. I call everyday to get someone to send my overpayment back but nobody does. They said that they had to figure out the way "proper method" to send the money back. Really? Well they were sent a check so my guess would be to send it back the same way they got it!

  Business response

  05/08/2023

   We have spoken to the consumer two times since the complaint was filed. We admit there was some miscommunication at first on if refund was going to be sent to employer or consumer(Garnishment Overpayment.) It was sent to consumer(4/26/23) and she had not received causing her to be frustrated.( I do understand its not a small sum). She spoke to our cash department and they agreed to give it one more day. The consumer called in on 5/5/2023 and stated was not in mail so we requested our accountant to ACH the refund into consumers account they provided details to on 5/5/2023. 

• Initial Complaint

  01/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had accounts land with Jacob Law Group, Oxford. As I was in the midst of a divorce, a single Mom, and fighting chronic illness, I could not pay them but asked about a settlement offer or manageable payments. I was given monthly payment terms way out of my budget or threat of court or garnishment. I told her I was planning ti start a 2nd work-from-home job in 3 months but she wouldn’t wait. I arranged 3 payments but told the rude female employee I could not afford them.. She would not wait. I wrote their office noting the one high payment caused an overdraft and requested new payment options. No reply. Today I spoke with this same condescending employee and she was rude, insulting, and inflexible and said it would be garnished. I asked to speak to a superior. She would not let me. Very rude and wouldn’t even let me talk. I have sent an email to company owner ******* Jacob. I am very upset.

  Business response

  02/13/2023

  The consumer is now represented by an attorney and we are working with him to resolve the subject accounts. 

• Initial Complaint

  11/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We were told that a loan company by the name of ******** reach out to Jacob Law Group to put a liens on our house we owe 41.000. through another company called ******* ****. we never got a loan form leading. I called ******** talked to *******, she stated that she don't see any loan taking out with ********. ******** told me to call the Jacob Law Group to find out what the Loan company name. I called Jacob Law Group and spoke to *******. she was very ruled. I told her what's the amount and who signed for the loan and when was this. ******* stated that ******* **** and ******** same company, the loan was taking out 2017 for 41,000. I called ******** back to find out about ******* ****. they didn't know nothing, We just wanted to know about this loan ? who signed for it? where the paperwork, or where the check? again i was told to call Jacob Law Group.

  Business response

  11/10/2022

  The lien on the property is the result of a default judgment entered against ******* ***** in the County Court of Desoto County Mississippi on June 2, 2020.  The case number s *************. After given permission to speak to **** ***** about this account on 11/9/22 our office explained this to her.  A copy of this judgment has been mailed to ******* *****.  

• Initial Complaint

  02/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I do not have an account and I do not have a loan with **** ******* ***. These rude unprofessional representatives have harassed me by phone in making demands that I pay a loan that I don’t owe. I asked on several occasions for documents to be mailed to me and I haven’t received any documentation. **** constantly updating my credit report as derogatory and I don’t know who **** is and I dispute any account listed with ****. I will not be bullied and harassed by **** or Jacob Law Firm. You refused to send my documents to support your claim of a loan that does not exist.

  Business response

  03/09/2022

  The subject account was placed with our office for collection on November 23, 2021.  A letter in compliance with the FDCPA was mailed to ********* ***** on November 29, 2021.  On February 11, 2022 our office filed a lawsuit on behalf of our client, ************** *******, LLC., in the Justice Court of Lamar County, Mississippi, case #*******.  This case is set for initial hearing on April 21, 2022.

  
  Prior to receiving this complaint, our office had not received a dispute, request for documentation or any correspondence from ********* Bank regarding this account.  In response to this complaint, our office mailed ********* ***** a copy of validating documents on February 21, 2022. 

  
  On February 17, 2022, our office attempted to reach ********* ***** by telephone.  The call was unanswered and no message was left by our office. This is the only call attempt made by Jacob Law Group on this subject account.  Further, our investigation revealed that ************** ******** *** only has had one telephone conversation with ********* *****.  This call was made by ********* ***** on February 9, 2021. 

  
  Jacob Law Group does not report to any credit bureaus. 
  If anything further is needed, please let us know. 

• Initial Complaint

  12/13/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I set up a payment arrangement with a woman in this firm. I had called to set up payment and when I did she told me I also had another account with them. I set up payment arrangements for both accounts. One coming out the 15th of each month and the other coming out the 30th of each month. The payments were made until 12/01/21 she ran both payments at the same time which resulted in over drafting my bank account which cost me an additional $78.00 in overdraft fees. I called to resolve this matter ad when I spoke to the person that was in charge of my account, it took me a while to make her understand what she had done. When she figured out what she had done she became very rude and defensive. She told me I could leave a voicemail with a supervisor. I never heard back from anyone. I tried emailing the law group with no response. Then again 12/10/21 she ran both payments on my card again. I then tried contacting their office with no response. At that point she has several hundred unauthorized payments on my debit card and has cost me $156.00 in overdraft fees. I always make sure I have money in my account to cover the one payment, but with her running both at the same time when she is not supposed to do she has me overdrawn again since her 12/10/21 withdrawal of both accounts. Again when on is set for the 15th of the month and the other the 3oth. I cant get anyone to respond to me from their office and I'm afraid she just going to keep taking payments from my debit card. I will not be able to live with her doing this. I can't pay other bills or even buy food.

  Business response

  12/28/2021

  This complaint has been resolved directly with the consumer.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩