Customer ReviewsforAirSouth Cooling and Heating

Today, January 31, 2024, ****** *****, service technician for AirSouth, came to do the service maintenance on my heating unit. He was very efficient, courteous, and professional. He kept in touch with me as needed, did what he was supposed to do, advised me of his final assessment, had me sign off, and left. It was a very good experience. Thank you for sending ******. He is a credit to your growing company. Keep him at all costs. Sincerest regards, ***** ** *****, D'Lo, MS

My kids threw a toy down the toilet. I had one plumber come out and try an auger and power plunger to remove clog and get toy but they were unable to without removing toilet - said they needed a wax ring to replace the toilet once they removed it to get the toy, but didn’t have any on hand. This plumber ended up ghosting me and not returning so I called AirSouth and told them the situation. The lady that took my information was very nice and very thorough and said she took detailed notes indicating that an auger and power plunger was tried, and that the toilet needed to be removed so that the toy could be taken out, she even confirmed that a wax ring was the part that the previous plumber was probably missing to make him unable to complete the job. she scheduled the appointment and read the information back to me indicating the things the previous plumber tried and that the toy needed to be removed. The technician never showed up the day they were supposed to and we got a call asking if they could come the next day. The day of the appointment the technician finally shows up at about 4 PM walks in and says the only thing he can do is give me an estimate, because if he tries to remove the toilet, it would crack. He says he didn’t know that an auger and power plunger was tried. He said I needed to replace the toilet altogether. I asked him if I have to replace it anyway couldn’t he try to remove the toy and see and he told me no. I asked him why he came without being able to remove the toilet when I specifically stated that that was the whole reason for the call. He says he didn’t know that an auger and plunger were tried. He never touched the toilet. He was here looking at the toilet for about two minutes confirmed via my home security system. No service was performed at all. I received no estimate. I feel taken advantage of when they showed up, knowing what I needed and not even attempting it. I want them to stop harassing me for a service fee that didn’t happen!

I cannot say enough good things about our experience with AirSouth. Top Notch customer service. Experienced and very knowledgeable about their products and services offered. Very professional when cleaning our vents and units. Placed vinyl catch cloth on every area they were stepping and working on. Did not leave a mess inside or out where they worked. Very kind and had great manners. We feel very good about our purchases with AirSouth and about using them in the future. Highly recommend them and their services.

A month after s full HVAC unit replacement with AirSouth and the house wasn't cooling, I noticed water dropping on me from a light fixture and called in. It took 5 technicians who told me there was no leak, etc. for someo e to daignose that the coul in the new until was placed backwards and blowing condensation into the ventilation causing the them to sag, tear, and to leak. Not only did it ruin my kitchen ceiling but they also told me that the drip pan and the new drain they installed by cutting through the brick didn't work because they weren't connected and the drip pan drain hole had been capped off so the excess water drained from the side of my pan into the roof. Then one of the technicians stepped through the ceiling in the room wher I work during a Teams video call where I was hit with wet drywall and it rained wet insulation all over the room and me because the fan was on. The contractor pulled out 9 industrial bags of wet unsulation and stapled a platic sheet over hole in the ceiling. That was months ago. The unit is fixed now and there is no longer a leak and it is cooling but the next appointment for the contractor to fix the ceilings, ensure there is no mold remaining, and replace the insulatio was booked out for a month. The appointment came and went. I called the contact center and was told they were running late. Nobody ever showed up. I wrote them through the contact page on their site and nobody responed. Winter is coming and I have damaged ceilings, a 4 square foot hole in 1 ceiling and lack of insulation. This has caused a lack of efficiency in cooling and heating the house which has led to higher power bills. I did not want to put a review up that would seem damaging but the lack of quality workmanship, care, instalation, and entire situation is negligent at best and my house appears on the inside like we we through a hurricane in Brandon Mississippi. It's just not right.

I'm thrilled to share my exceptional experience with the company Airsouth Cooling and Heating! Their top notch services truly deserve a top-notch five star rating. When calling to set up an appointment, I was completely blown away that it was completely free of charge for their company to come out and give me a quote on a replacement making the decision making even smoother! Replacing my AC system was a breeze, thanks to their professionalism and expertise. The skilled technician's handled the instillation with meticulous attention to detail, ensuring a seamless process from start to finish. They even introduced me to the world of smart thermostats, taking my home comfort to another level! What truly sets them apart is their unwavering commitment to customer satisfaction. They kept me informed, patiently addressed my questions, and ensured I was entirely satisfied with the installation. They even have a "Total Care Club Membership" for ongoing maintenance of my system and they even call to set up the appointment for me when it is needed! With transparent pricing and exceptional work quality, they've exceeded my expectations. I'm thrilled with my new AC system, the smart thermostat inclusion, and the comprehensive service I received. Their exceptional services extend to cover all of Mississippi, reflecting their dedication to providing unparalleled AC replacement, installation, and maintenance services to a wide customer base. If you're anywhere in the state of Mississippi and require AC replacement, installation, and maintenance services, look no further. Their expertise, customer-centric approach, and embrace of smart technology have earned my trust and highest recommendation.

I can truly say that my family will never use anyone besides Airsouth from here on out. Back in May my husband and I purchased a generator from Airsouth to be better prepared for future events, not knowing that in less than a months time our small county would be hit with a huge storm. From the moment I called I knew we would be in good hands. They answer the phones with "Hi, this is ____ from Airsouth and I CAN HELP YOU." The customer service was incredible. My husband and I work full time jobs, and it is hard for us to ever take time out of our day to meet with anyone, but we had no worries whatsoever. They sent a wonderful person to our home to give us a quote that worked around OUR schedule. How often do you hear of businesses doing that for their customers? When he got to our home he was so kind, quick, and courteous. He even asked if we would like him to take his shoes off or put covers on them to keep from tracking anything inside. He was very playful with our many animals we had, and we were so beyond thankful. At this time in our lives, money is tight, and adding another bill to our list seemed detrimental, but within no time Airsouth was able to get us financed with an extremely low monthly payment. Our installation happened very quickly, and the techs stayed communicative through the entire process. Once the storm hit, our street and surrounding streets were completely without power for three days straight. Because of the generator we had installed, we were the only ones to have any power to our ENTIRE house during this time. With this heat we are experiencing in Mississippi, being able to stay cool through the power outage was absolutely wonderful. Our neighbors down the street had a newborn baby with them and had no way of heating bottles, we were blessed enough to be able to invite them in, as well as some of our elderly neighbors who were on oxygen, and let them take care of their children/families. We absolutely adore this company.Thank you Airsouth!

Airsouth is the true embodiment of "We Care More"!! Everyone I have spoken to has been extremely kind, personable, and understanding. I have never seen a company where every person in the company truly cares about their clients like Airsouth does! They work tirelessly to make sure your experience is a great one! I highly recommend Airsouth for fast and efficient service. They offer FREE quotes and estimates on how to fix or replace your system! As well as offer financing for your replacement systems!! Though the heat is bad, the technicians are excellent! Every technician I have spoken with has been extremely knowledgeable, friendly, hard-working, and had a sense of pride about their job. They are able to explain the ins and outs of HVAC in a way that is knowledgeable but also understanding to someone like me who does not know a thing about fixing AC! This is a great company for all your HVAC needs!! Airsouth services the entire state of Mississippi, and with this being one of the hottest summers in Mississippi, I highly recommend that you get your AC cool from the Cooler Company ;)

Airsouth came out this past June to fix my AC even though it was raining outside. They had us up and running within and hour

I would like to start out by saying that I found AirSouth on a Facebook Ad about receiving a free quote on a new generator. I was contacted by a very nice lady in the office by the name of Cheyenne for a free quote within a couple of hours of clicking on the link. I was able to schedule my quote within the week and had a nice gentleman come out to my house and give me a couple of different estimates that he recommended. After reviewing said estimates, we decided to go with a purchase. I can't say enough good things about the customer service I have received from this company. I honestly felt like their #1 customer. I was updated on any and all changes up front. The installers that installed my new generator were very thorough on all components with the unit. I was also very impressed with the accounts receivable department. The young lady in that department was very professional and very helpful with our payments. I can not brag enough about AirSouth. I have recommended them to all of my family members. Do not hesitate to reach out this company.

Airsouth has been a blessing to my family and myself in our time of need during this extremely hot Mississippi summer! I returned home from work the evening of July 24th to a 90 degree plus home. I called my "previous local repair company" during which I was put on a 5 min hold, they returned on the line I was told that someone would be out by the 27th but was not given a time frame. At first I accepted their statement, but it was so hot in my home. The next day I was driving to work and saw a brightly colored Airsouth truck, I decided to take the plunge and call the number on the side of the vehicle! I am so glad I did, I was immediately greeted by a pleasant voice; I can't remember her name, but I so vividly remember the care and concern in her voice for my situation. She did not place me on hold, which was much appreciated, after she asked a few easy to answer questions, she told me she could have someone out between 12 and 5 the same day! Wow, at this point early on, I was blown away with the exceptional customer service I received; I received a call right at 12 from the expert that was on the way to my home. I immediately met him there. He was very professional, informative, and honest; he was able to pin point exactly the problem with my unit and within the hour my unit was repaired! I was shocked because the part that went out on my AC unit- he had available on his work truck; I was even more blown away at not being charged a service call fee along with repair! After he left, I just wanted to call and make sure he didn't under-charge me; I was met with a warm voice, I expressed by concern about being under-charged.... I was blown away again by this wonderful company named Airsouth Cooling and Heating.... she told me that there is a $0.00 service call with repair of my system! What? Wow? Who does that? AIRSOUTH does! The AC has been working wonderfully since Airsouth accurately fixed the problem! I will be signing up for Total Care Clubs soon!