ComplaintsforRainbow Chrysler Dodge Jeep of McComb, LLC

• Initial Complaint

  03/22/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a 2020 mitsubishi Eclipse cross on January 23 of 2023 and it is now march 22 of 2023 and I contacted them on February 2nd about the vin number pulling back the wrong thing for the title and it’s making me not be able to get a license plate due to the title being wrong. They told me that it was going to be another 4-6 weeks at the beginning of this month and I was just informed today that they received the title but it was damaged so now it’s going to take even longer then what they told me. This is absolutely ridiculous. They should’ve had everything right before they even sold me the vehicle!

  Business response

  04/19/2023

  We were made aware of the error on the title when Mrs. ****** went to register the vehicle and purchase her tag. Apparently Arizona had the vehicle as a trailer in their system, but the title read Eclipse.  Mrs. ****** brought us the paperwork from the tag office where it showed as a trailer.  We immediately sent the title back to the auction where we bought the vehicle for correct to go to the state of Arizona.  We told the customer at that point that we would pay for the late fees that would occur.  When we received the corrected title, it was damaged by the mail.  We cannot control what happens with the mail.  We reached out to the auction again to get another title.  A no point did we say we would not pay for her penalties on her tag.   We got the title in on 4/18/2023 and her daughter came to get a copy to take to the tag office when she got the tag.  I again reiterated we would pay for the penalties.  All she has to do is bring me the registration so we can reimburse her.  The title was right, the state of Arizona had the vehicle incorrect in their system.  We have no way of knowing this when we get a title that is correct to match the vehicle.

• Initial Complaint

  06/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a Chevrolet Malibu 2017 from dealership Rainbow Chrysler Dodge Jeep of Mccomb 12/18/2020 approximate date. My salesman was **** ***** and dealership manager is Ms. ***** inform both about the issue with my vehicle that was reported during my limited warranty. The Check Engine light came on 2 days after i purchased vehicle so i called spoke to saleman whom told me to bring car to service so things can be taking care of and a receptionist in service allowed me to return vehicle for the repair. I told the receptionist that i got the check engine light inspected and it read a problem with thottle body and 3rd idol brakelight. However, a tech from rainbow stated it was a missing gas cap i informed the tech it was so because my vehicle is built without a gas cap. So the tech had me wait additional 30 mins and said it was a malfunctioning on the light and he stated he fixed the error. A week later Check Engine light was on again i called service they informed me to speak with salesman before i i return car to ensure that the bill to repair vehicle is covered. I was told i just couldn't drop car off without notifying saleman. I purchased the car after going through a major car accident and was not in the greatest shape to run down a saleman or agrue my differences because i was seeing a chiropactor for my injuries. I left countless calls and messages on saleman voicemail and with operator no return calls. I explained everything to operator and she told me my timing was fine because they have record on me making contact doing the time frame. I would like for Rainbow to fix my issue because i caught it within warranty timing

  Business response

  07/11/2022

  Ms. ******** bought her vehicle on 12/18/2020.  The customer came back a couple days after with her check engine light on.  It was the fuel door and the vehicle was repaired at that time.  There are no other repairs that were reported or documented until a year and 5 months later when she came back saying her check engine light has been on since a week after she came to us in December 2020 and now she has mold in her vehicle.  She was told by our GSM, ****** *****, that there was nothing we could do because she did not have any type of warranty on her vehicle.  

• Initial Complaint

  04/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i purchased a vehicle the key fob was worn out i bought it to the salesman attention he was supposed to call me back about a key 3 days after i got the car the car finally stopped detecting the car friday night ive been contacting them about a key and they refuse to tell me anything about the car i asked about a renter and they refuse to give me a renter i haven’t been to work since friday i live in greensburg and work in batonrouge if i dont make it to work today i no longer have a job to pay my car note i haven’t had the car a full month mr ***** hung up the phone in my face and the manager refuse to talk to me

  Business response

  04/05/2022

  On April 4, 2022, Rainbow received a call from ******* ****** concerning her vehicle and the key fob.  Mrs. ****** had called a salesperson on Sunday to let him know the issue happened on Saturday night and he told her no one would be in on Sunday and that he would let Rainbow know 1st thing Monday morning.  ****** ****** our GSM, called her and she demanded we fix her vehicle and give her a rental.  ****** told her this was the first time she was hearing about the issue and asked the customer to give her a little time to investigate and see what we could do.  She became rude and said her call was not returned.  She called at 8:30 and her call was retuned at 8:40.  Mrs. ***** looked into it and we found that the key fob needed for her vehicle was on a national backorder from Chrysler.  Mrs. ***** had our Service and Parts Mangers working on locating the part at other Dealers and seeing if Rainbow could buy the part needed.  Mrs. ***** called Mrs. ****** back and told her we located the part and would have it on Tuesday and we would deliver it to the repair shop to have her vehicle fixed.  Rainbow was paying for all of this to help the customer.  Customer was also informed that we do not have rental vehicles and Mrs. ****** started using foul language and cussing.  She was asked to not cuss and she still cussed.  We are doing all we can to help the customer and be civil about it.  At no point did anyone refuse to talk to the customer.

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