ComplaintsforByrider

• Initial Complaint

  10/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Financed a vehicle with lemon issues and mold

  Customer response

  11/15/2023

  I financed a 2015 dodge journey at JD Byrider of Pearl around June 28, 2023. Before leaving their lot I advised of visible issues which were the scratches and dent in passenger side also the smell of the Air conditioner. I was contacted via text by salesperson ********* who I inquired on repairs with. I was told to speak with service and I did arrange repairing. I then within a month of ownership, experienced the vehicle not starting and being left stranded. I made contact with dealership and CNAC the finance company and was referred to service man ***** who said that he could get to it 2 weeks later due to being backed up. He said boost it off. I had to pay Uber and others to be transported. I contacted the finance company and complained of paying them for a vehicle that did not work plus Ubers to commute. I was able to get vehicle in for repairs. I told tire pressure light would go off but never did. After picking vehicle up, the radio antenna was left on seat, the rack that holds the front hood was broken, a cord was showing in the hood, the shocks sound loud and squeaky. I take the vehicle for oil change at the Jackson location and was told tire sensor was broken. I was diagnosed with an upper respiratory infection which I’m sure the mold and mildew smell from air conditioner caused the illness. I would like my money back. I have encountered too many issues in less than one month of ownership and less than 4 months. The warranty says it covers the vehicle up to 24,000 miles and I am not happy with being told to pay for future damages when these damages are obviously pre-existing. I was told the vehicle was re-conditioned and dependable. But being left stranded several times in less than 1 month after purchase says I was convinced to finance a lemon.

  Business response

  11/29/2023

  We have spoken to Ms. ******** and explained we will need to have it brought to service for our assessment and have an attempt to correct any issues.  Her appointment is set for Dec 7 in Pearl.  She was informed of this 11/29/2023.  Thank you. 

  Customer response

  11/30/2023

  The business did contact me and said that they would get the vehicle in on December 7 to look at it again. However, until they do so I am unaware of the results. I am asking if the case could remain open until a resolution is reached.

  Customer response

  11/30/2023

   

   Complaint: ********

  I am rejecting this response because: no resolution has been reached at this point. The company  said they would look at the vehicle on December 7 to see what can be done but we have not resolved the issues to date.

  Regards,

  ***** ********

  Business response

  11/30/2023

  We are in a stand still until Dec 7 where we can actually assess her concerns with the vehicle.   Thanks. 

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