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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Made an order for merchandise totalling $384.43 on March 1st. Order was cancelled same day and I received an email stating that the full amount had been refunded to my bank account. It is now March 11th, I spoke with company and they say they refunded amount but money is not in my account. Spoke with my bank and they say a refund was never issued from company for that amount. I have emails of all of this.Business response
03/13/2024
I have sent this document to Mr ********, yesterday:
Sent by email to ********************** at Mar 12, 9:32 am Central Daylight Time
The original credit was posted and i copied the confirmation and made it a part of the customers history file. There is a difference voiding a transaction and reversing the purchase and evidently it did not take; Causing all this confusion.
I have a complaint to the customer, he called me to notify me of this issue and opened this case the same day, not allowing me to reply before making this issue so complicated.
I believe this issue is resolved.
Sincerely,
**** ********
Owner
JKL Properties LLC
JackBGoods Outlet Store
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.