Business ProfileforCountryside Pet Supply Company

Order pet vitamin supplement via Amazon, which was sold by this vendor, delivered by this vendor (so we cannot request refund from Amazon). My wife and I live in an apartment complex, with specific mail area (mail is not delivered to door). The package was neither placed in our dedicated mailbox, nor was it placed in a package box provided by the apartment complex, nor did any other resident state it was placed in their boxes by accident. The item is claimed to be delivered on 11/10 using ***** Upon reaching out to vendor they suggested we reach out to post office and they would check with GPS data. Upon submitting request to ************ **** confirmed they could not track the item and it did not show it was delivered. Vendor stated that their investigation resulted in GPS data showing it was delivered, yet they also state the local **** office stated the package was recalled.Vendor is refusing to issue a refund and has instructed me to file a police report as they claim it was possible theft.This was a $76 (cost plus tax) purchase, and my wife and I simply want a refund. Vendor is refusing to issue a refund.Appreciate your support in helping to resolve this matter.