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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          US Automotive Protection Services

          View full profile

          This is a multi-location business.

          Find a Location

          US Automotive Protection Services has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Location of This Business
            100 Mall Pkwy Ste 121, Wentzville, MO 63385-4872
            BBB File Opened:
            2/8/2018
            Years in Business:
            6
            Business Started:
            6/28/2017
            Business Started Locally:
            6/28/2017
            Business Incorporated:
            6/28/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Vehicle Services Division
            Business Management
            • Brandon Schrader, Owner
            Contact Information

            Principal

            • Brandon Schrader, Owner
            Additional Business Information
            Advertising Review

            In April 2023, Better Business Bureau questioned US Automotive Protection Services' mailer and website, which stated:

            • “Our records indicate that you have not contacted us to have your vehicle protection activated.”
            • This notice is to inform you that your (Vehicle) is in need of vehicle protection in order to ensure its continued safe operation.
            • “Please call us today at 1-888-582-6870”
            • “By neglecting to activate your protection program you will be responsible for paying all repairs out of pocket”
            • “By neglecting to renew your coverage, you take the risk of being financially liable for any and all repairs that are necessary after you warranty expires.
            • “**Immediate Response Requested**”
            • “Expiration Date: 3/3/2023”
            • "USA’s Top Auto Protection Company"
            •  

            According to BBB Code of Advertising, “The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used. An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true. Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact. 

            The BBB Code of Advertising which states, “Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims, like “#1 in new car sales in the city,” can be proved or disproved.

             BBB asked the business to modify, substantiate or discontinue the claims made on the mailer and its website. The company initially responded, however, the business did not address the claims in the mailer or website. 

             

            Pending Government Action
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Wisconsin AG vs US Automotive Protections Services, LLC

            Wisconsin Attorney General, Josh Kaul, filed lawsuit against US Automotive Protection Services, LLC, for violating Wisconsin direct-mail marketing laws.  The mailers made consumers believe they must take immediate action to keep their vehicle’s warranty.  The mailers stated they were “official business” and created a false sense of urgency to Wisconsin consumers. 

            On December 7, 2022, Wisconsin Department of Justice, entered into a settlement with US Automotive Protections Services, LLC.  The company will pay $200,000 in civil forfeitures and mandatory court surcharges and assessments.  USAPS will also pay $4,000 separately to reimburse the Wisconsin Department of Justice and the Wisconsin Department of Agriculture, Trade and Consumer Protection for costs and attorney’s fees. 

            Referral Assistance
            • NAIC - National Association of Insurance Commissioners - (IL)
              NAIC Central Office
              Kansas City MO 64106-2197
              Phone Number: (816) 783-8500
              https://sbs.naic.org/solar-web/pages/public/whereIsMyState.jsf?dswid=1823
            • NAIC - National Association of Insurance Commissioners - (MO)
              NAIC Central Office
              Kansas City MO 64106-2197
              Phone Number: 573-751-4126
              https://sbs-mo.naic.org/Lion-Web/jsp/sbsreports/AgentLookup.jsp

            Alert

            See What BBB Reports On

            Pattern of Complaint

            Better Business Bureau is advising consumers to use caution when considering doing business with US Automotive Protection Services.  BBB has received a pattern of consumer complaints and negative customer reviews alleging misleading advertising, high-pressure sales tactics, failure to cancel contracts after a consumer has requested cancellation, failure to provide refunds, failure to make repairs and poor customer service. 

            On April 3, 2023, BBB sent a letter to the company with its concerns.  The company did not respond.

            Contact Information

            100 Mall Pkwy

            Ste 121

            Wentzville, MO 63385-4872

            Visit Website
            (888) 582-6870

            Accreditation

            This business is not BBB Accredited

            Years in Business: 6

            BBB Rating

            F

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.