Business ProfileforAire Internet

I am representing ******* ****** ********* ******* *******  We had internet service with Aire Internet. It rarely worked so we cancelled the service November 1, 2022. They credited our account for the month they had just taken out and set a date to remove their equipment. They never came to get it. December 1, I got a notice that our account was past due. I called and they said they would take care of it. January 1, 2023, I got a notice that 2 months payments had been taken from our account. I called and they credited it back to our account and said everything was taken care of. They set another date to pick up their equipment, but didn't come. February 1, I got a notice that our account had been debited for the month of February. I have made numerous calls to them. I am rarely lucky enough for someone to answer. They have never once returned a call after I have left a message. I have also emailed them twice, with no response. In my January email, I told them if things weren't taken care of I would contact the BBB. Yesterday on the message I left by phone and in the email I sent, I told them I was going to follow through with contacting BBB if they didn't respond by the end of the day. I have not heard anything.