ComplaintsforStone Ledge Pawn
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/18/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
June 6th,2021, I attended a gun show in Branson Missouri. I purchased a gun and ammunition from this vendor. The salesman stated this was a new gun that was under a manufacturer warranty. I used the gun for recreation purpose a few days later and the ammunition blew up in the gun. I immediately reached out to this vendor and they blocked my number. I called the manufacturer with the serial number and they informed me this was not a new gun, it was a 2010 model that had no warranties. This company has failed to address the issues with the gun I purchased from them.Business response
08/23/2021
I have tried to call the customer. The gun has never been used nor had a previous owner. The customer need to call the manufacturer and tell them it is a newly purchased gun and show the sales receipt. Mail it back and they will replace the gun. I spoke with the manufacturer about it and they suggested the information I just gave. The gun is an older model, but it has not been used or touched. He can reach out to me and I can explain this process to him.Customer response
08/23/2021
Complaint: ********
I am rejecting this response because:
Stone Ledge Pawn Shop has not once attempted to call me. They have not answered any of my calls (about 15) which I have record of. On top of blocking my phone number they always blocked my fathers number after he attempted to call back to speak with the representative Roger as instructed by the employee that answered the phone earlier. This Company has refused to acknowledge their actions and is making false claims to protect their business. The company should have answered my calls and corrected the problem from the start instead of me spending literal hours of my time to resolve the issue. They have ripped me off, lied to me and cost me money and time out of my own pocket and I expect a full refund.
Sincerely,
****** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.