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Business Profile

Timeshare Advocates

Resort Consulting Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Advocates.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to get unsolicited phone calls from this company. I have request to be place on the do not call list once before today and then again today. I have expressed that I am not interested in there service if I do receive another call I will take it to the next step.

  • Initial Complaint

    Date:01/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to receive phone calls from this company and have asked MULTIPLE times to stop and to be removed from their list. Yet the calls continue even after I threaten legal action for harassment and *** policy violations.

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Resort Consulting Group calls and harasses me multiple times per day asking if I am happy with my time share. I tell them yes and to put me on their do not call list. Yet, I still get calls daily.

  • Initial Complaint

    Date:01/18/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unsolicited phone calls I don't know where this company got my information from, but they continue to call me. I have asked them numerous times to remove my name and number from their database, however they have continued to call me. I am hoping that reporting them to the BBB will help eliminate them calling me and others.

  • Initial Complaint

    Date:12/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company *** calls me constantly! It doesn't matter that I don't have a timeshare, and that I've asked them over a dozen times to stop calling me, they refuse!! These people are harassing me so much that they need to be arrested for these crimes against all of us! I want to be PERMANENTLY REMOVED FROM THEIR CALL LIST!

  • Initial Complaint

    Date:04/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeated phone calls about selling my time share even after asking to be removed from their contact list 3 times

    Business Response

    Date: 04/11/2024

    We don't do any outbound telephonic marketing . Im not sure who is calling this person but this is simply not us. We don't do this and we don't permit anyone to do this on our behalf. This complaint is clearly meant for a different company.

    Customer Answer

    Date: 04/24/2024

    Phone number thar contacted me was ************

    Business Response

    Date: 04/29/2024

    That number is in no way associated with our company or any affiliated company. We don't do any outbound telephone marketing. We don't do any marketing or conduct any business of any kind in ********** .

    Customer Answer

    Date: 05/06/2024

    I give up. They continue or someone saying they are Resort Consilting to call me. Thanks anyway. 

  • Initial Complaint

    Date:11/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has called me 4 to 5 times a day for the last three months. These are completely unsolicited phone calls, and I have requested every single time to have the calls stop. When I asked to have the calls stop someone hangs up on me. Its a different phone number each time and its ordering on absolute harassment. I need them to stop contacting me.

    Business Response

    Date: 11/28/2023

    We are not calling this person or any other person in *************. We do not do any outbound telephone marketing of any kind ever.

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls me every two to three days trying to get me to cancel my timeshare with *******. I have told every employee that calls that I do not wish to speak with them and to not call me again.They spoof their phone number, making it appear that they are calling from my area code.These are unsolicited, unwanted, harassing phone calls.

    Business Response

    Date: 11/17/2023

    Not sure who is calling this person but we don't do any outbound telephone marketing at all. 

  • Initial Complaint

    Date:11/13/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company (that I have never contacted or done any business with) continues to call my work phone. I have explained that they need to take me off their call list but they continue to call. They are also pretending to be calling on behalf of RCI, which they certainly are not. Even when pressed, they continued to try and represent that they are "with" RCI. They are not. Please research this company. They are "calling from" ************ which I'm sure is just a random number they use to get to people by using the same area code as the area code of our phones.

    Business Response

    Date: 11/15/2023

    We don't do any outbound telephone marketing. I don't know who is calling this person but it certainly isn't us.

    Customer Answer

    Date: 11/16/2023

    Complaint: 20865241

    I am rejecting this response because: Their response is untrue. I called the number back that was calling me and asked questions about the business. The call taker told me the business name and that it was regarding timeshares which is what the other people were calling about. This is a typical shady business response. 



    Sincerely,

    *******************************

    Business Response

    Date: 11/17/2023

    I completely understand this persons frustration but again we don't call anyone who isn't already a customer of ours. Whoever told her that is was us calling her lied to her. Or perhaps there are two Resort Consulting Groups

  • Initial Complaint

    Date:11/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I purchased a timeshare with Bluegreen Vacation on March 26, 2008 and then again on July 8, 2008. Over the years, we have experiences a long history of boldface lies and unethical sales tactics. After ten years when we could not book a room with our points only to find that Bluegreen was renting that room to the public for less than we would have paid, did we realize that this was a scam. I share this so you understand why we responded to a solicitation letter from Resort Consulting Group in April of 2019. My wife and I (****** and *******************************) hired Resort Consulting Group and ******************** both located in ******** to get us out of our Bluegreen Timeshare. We paid them $7,917.32 with a Money Back Guarantee that this case would be settled in ***** months. We had ****** Bluegreen points annually with these account numbers: 43/*****, *******, **/*****, **/*****, ************* out that both organizations are as dishonest as Bluegreen. We filled out a ***** of ******** and then followed up with Resort Consulting Group for years. They said our case would take ***** months, but it has been over 4 years. I filled out a complaint against ******************** with the ****** of ***** Disciplinary Counsel in ********. Resort Consulting Group said that their employee acted alone and is no recourse to take with them. In the meantime, I now realize that I am stuck with ********* and they have taken advantage of our situation. I had a history of always paying my Bluegreen maintenance fees and never had a mortgage with them. Back in April of 2019 there was a zero balance on my account. I stopped receiving any communication from Bluegreen in 2019 so I was shocked to discover that I now owe $21,250.32 in maintenance fees!My complaint is simple, see the attached contract and the letter I received when I tried to resolve this with Resort Consulting Group. I am asking for help getting our money back from them. They are unresponsive.

    Business Response

    Date: 11/15/2023

    This client received a settlement offer on 10/31/2022 if they elected to not accept that offer that is certainly their right. But our contractual obligation was fulfilled by getting them the settlement.

    Customer Answer

    Date: 11/15/2023

    Complaint: 20863658

    I am rejecting this response because:

    The response from Resort Consulting Group (RCG) is highly misleading. As you can see from the contract signed in April 25, 2019, I hired RCG to provide a settlement in my favor, not against it. I paid $7,917.92 to RCG to "discharge Client's obligation to Client's timeshare, vacation ownership, or vacation club within eighteen (18) months from the date above". The settlement that RCG refers to is dated October 31, 2022, 42 months after the signed contract! The settlement letters are attached which requested $11,738.00 plus another $11,412.80 for a total of $23,150.80 from (not to) me! I believe this to be a scam as the contract numbers do not match my Bluegreen account and I own four accounts, not two accounts.

    It is clear that Resort Consulting Group did not fulfil their contractual obligation. They took $7,917.92 from me and then worked with Bluegreen to try and get another $23,150.80. When I hired RCG I had a zero balance on my Bluegreen Maintenance fees. I was not aware at the time, but I could have asked for a Deed Back with little to no cost. Because of RCG's neglect, my Bluegreen Maintenance fees have soared to $21,250.32.

    I am also working with the Attorney General of Missouri to try and stop Resort Consulting Group from deceiving more people. Thank you for your help with this.

    Sincerely,

    ***************************

Resort Consulting Group LLC is NOT a BBB Accredited Business.

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