Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Driveway Installation

Vets Driveway Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driveway Installation.

Complaints

This profile includes complaints for Vets Driveway Co's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vets Driveway Co has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 20, 2025, I entered into a signed contract with Vets Driveway Co., LLC for a 416 square foot concrete patio extension at my home. The contract totaled $2,800, plus an additional $400 for rebar. I sent a payment of $1,800 upfront via Venmo ($1,400 deposit + $400 for rebar). The job was to be completed at my home, and the work began on May 22 with excavation.Shortly after excavation, the crew encountered tree roots and informed me they could not proceed until they were removed. I had the roots removed promptly so the project could continue. However, communication with the company quickly declined. I was told on several occasions that delays were due to a broken-down trailer or vehicle and inclement weather. Despite these explanations, I received vague or no responses to my follow-ups.The crew returned once to drop some gravel and begin partial framing, but they did not finish the base work and never returned to complete the job. The rebar was never installed, and no concrete was poured.After that, my phone calls and text messages to the number listed on the contract stopped going through entirelyI received a call restriction message, indicating I was likely blocked. I then resumed contact via ******** Messenger with the individual who originally posted the job listing, Stef Card. While my messages were marked as read, I received only a couple brief replies and no commitment to return or refund any portion of my ********** of today, June 25, 2025, I have not received a refund nor a timeline for work to be completed. I have made numerous good-faith efforts to resolve this issue directly, including offering flexibility around scheduling and weather. I sent a final written request on June 23 stating that I would escalate the matter if I received no reply, and still received no response.

    Vets Driveway Co is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.