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Find a Location

Coleman Pools & Spa LLC has 1 locations, listed below.

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    Business ProfileforColeman Pools & Spa LLC

    Pool Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/21/2016

    Years in Business: 49

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Coleman Pools & Spa LLC provides premier pool service, pool design, pool installation, pool repair, and concrete repair 

    Business Details

    Location of This Business
    719 Trailwoods Dr, Saint Peters, MO 63376-3336
    BBB File Opened:
    4/9/1997
    Years in Business:
    49
    Business Started:
    1/1/1975
    Business Started Locally:
    1/1/1975
    Business Incorporated:
    7/9/2003
    Accredited Since:
    7/21/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Coleman Pools
    Hours of Operation

    Primary

    M:
    7:30 AM - 8:00 PM
    T:
    7:30 AM - 8:00 PM
    W:
    7:30 AM - 8:00 PM
    Th:
    7:30 AM - 8:00 PM
    F:
    7:30 AM - 8:00 PM
    Sa:
    7:30 AM - 8:00 PM
    Su:
    7:30 AM - 8:00 PM
    Business Management
    • Mr. Don Coleman, Owner
    Contact Information

    Principal

    • Mr. Don Coleman, Owner

    Customer Contact

    • Mr. Don Coleman, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/17/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    In July 2022 we signed a contract with Coleman Pools of St. Peters Missouri, and made a refundable $1000 deposit for construction of a pool, to be completed summer 2023. On 12/28/22 Don Coleman requested $49,800 to purchase pool equipment immediately so that he could obtain current year pricing as costs were expected to rise in 2023. Mr. Coleman requested that two checks be made out to Coleman Pools for $24,900, to lock in the equipment costs. We submitted payment on 12/28/22. After digging a pool-depth hole on our property in June, Mr. Coleman did not return to complete the job and has lied about his whereabouts. He has made numerous excuses regarding his health, equipment, and labor over the last 5 months. After further investigation, we can confirm that Mr. Coleman never obtained county permits to construct on our property. Mid-summer we requested the pool equipment to be delivered to our property, as it should have been purchased with the $49,800. Mr Coleman ignored this and subsequent requests and continued to lie about when he would resume construction. In Aug, we informed Mr. Coleman that we would be canceling our contract with him and requested that he return the $49,800 for the pool equipment. He has not complied and refuses to submit receipts for the equipment purchase, rather he states that he would refund $44,000 which includes what remains after equipment restocking fees and time spent on our property. It has since been 2 months (now Oct-23) and Mr. Coleman has not returned any of the $49,800. He clearly did not purchase any equipment and stole our money. We continue to call him 5 days a week without success.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kristine S

    1 star

    10/26/2023

    We paid Don ******************** $3,250 and had a contract drawn up in August of 2022. He had excuse after excuse that the liner never came in and we had to wait until Spring of *********************** the meantime, there was no cover and now the pool Crete is powder. We chased him around since Spring and still dont have a pool liner. This man is dishonest and a thief. We hired a lawyer to send him a letter and he was supposed to return the funds within 7 days. Its been more than 2 weeks and he is now saying he doesnt have the money. We are now getting ready to *** him. We have gotten several bids recently and they range from $15k to $25k. We have found out that he should have did the pool crete and then ordered the liner so clearly he doesnt have a clue to what needed to be done. I would not recommend anyone use him for anything! Run!!!!!

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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