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Find a Location

The Hungry Carpenter LLC has 1 locations, listed below.

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    Business ProfileforThe Hungry Carpenter LLC

    Deck Builder

    Current Alerts For This Business

    Misuse of BBB Name and/or Logo:

    In June 2023, Better Business Bureau (BBB) questioned The Hungry Carpenter for displaying BBB's seal on its website: www.thehungrycarpenter.net when it is not a BBB Accredited Business.  Consequently, BBB requested the company cease and desist. 

    In addition, the company's website states, "100% Satisfaction Guarantee."

    According to the BBB Code of Advertising, “When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.  Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.  When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed."

    The company did not respond to BBB's request and has not removed BBB's seal.  It is in violation of the trademark rights of the International Association of Better Business Bureaus, Inc. 

    In addition, the company did not substantiate, modify or remove the questioned claim.   

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    823 Tamerton Pl, Saint Peters, MO 63376-4539
    BBB File Opened:
    7/10/2013
    Years in Business:
    14
    Business Started:
    1/1/2010
    Business Started Locally:
    1/1/2010
    Business Incorporated:
    11/17/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Jim Watson, President
    Contact Information

    Principal

    • Jim Watson, President

    Customer Contact

    • Jim Watson, President

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/04/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    5/5/23, I signed a proposal for the building of a deck on my property. I paid Hungry Carpenter, $4,800 deposit by check which has since been cashed. The note on the proposal indicates that the company would try to have the deck built by the end of July 2023, weather permitting.At the time of the proposal being provided, there were 2 deck jobs ahead of mine. On 6/5/23, **************** said there were 5 jobs ahead of mine. I continued to follow up in June, July, and August to find out when the job would be started *************** provided late 9/23 or 10/23. I asked at this point if I could just get my deposit back. He told me they will definitely have the deck done this year. I indicated that I was concerned the Sep turns to Oct - then Nov and I still don't have a deck. I continued to check in on the status monthly and each month am told that they are going to get to the deck. In September, he indicated he was working on a permit - however, no one from the city has ever come to inspect for a permit. November 1st, I checked and *** indicated that he has one deck he is finishing up and another in front of my job. I told him I just want my deposit back.On 11/1/23, I asked for my deposit money back, *************** told me the he will let me know how much his supplier is going to charge for the material to be returned (cancelled actually as it has not been delivered so there should be no restock fee). *** told me that he will have to charge me for the time he spent on my original appointment, the time spent drafting my proposal, the time spent ordering material and the charge from his supplier to cancel the order. At no time were these fees disclosed or did I sign a contract where these fees were agreed to.He has been cited by your agency in June 2023 for posting on his website that he is accredited when he is not and that he offers a 100% guarantee but does not provide the proper disclosures to back that up -- those badges are still active on his website at www.hungrycarpenter.net.
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

    BBB Reports On

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