ComplaintsforSt Louis Radon

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Friday, April 28th technicians from St Louis Radon came to my home to install a radon mitigation system. That evening when I went into my bedroom, I realized that the noise coming from the system was far above acceptable levels. While they were at my home the technicians did not check the noise level.On Monday, April 30th I called their office and explained the situation. I was told the office administrator that it was my fault because I chose to have it outside my bedroom. I explained to her that no matter where they placed the system on the house the noise level was not acceptable. She then told me they could install a sound mitigation system for an additional $350. I told them that I expected that they do something to rectify the situation. I was told I would get a call back possibly from the owner of the company. As of May 5th, I have not yet received a response.I will note that the system has been fastened tightly to the exterior of the house. In fact, so tight that it is crushing into and depressing the vinyl siding, I feel this is an incorrect installation as this allows all vibration to transfer directly to the walls of the house.Now I am left with an inoperable radon mitigation system, high levels of radon in my house and a company who has been unresponsive.

  Business response

  05/11/2023

  We acknowledge your concerns and value your feedback.  We find that many people are not familiar with radon mitigation systems and do not expect the radon fan to make noise. If a customer requests the ******************** system be install on a bedroom wall we will recommend a pipe isolation option.  I apologize for the miscommunication that took place the day of install. The radon system was installed correctly, however, and to current radon standards. Radon professionals are required to fasten the system to the outside of the home. When fastening anything to siding you will get a slight indentation. The post mitigation test results revealed radon levels of 0.4 pCi/L which is the equivalent of outdoor air. I apologize I didn't return your call immediately, but I was on vacation the week of the call. I appreciate you taking my call this week and am happy we came to resolution that satisfies you. 

  Customer response

  05/12/2023

  Complaint: 20023283
  
  I am rejecting this response because: The business needs to state the action they are going to take to without charge to address this concern.
  
  
  
  Sincerely,
  
  *************************

  Customer response

  05/17/2023

   The BBB has mis-interpreted my response. I am in no way dissatisfied with St Louis Radons response. All I asked for was that the agreed upon solution be stated in the response.  As St Louis Radon has offered to come to my house on June 9th to affect the agreed upon action, I will wait until then to comment further.
  But at this time,it is unfair to St Louis Radon to post that I am dissatisfied with their response. Please correct your post.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩