ComplaintsforMcCormack Baron Management, Inc.

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  When I applied for this apartment, I was told grab bars would be installed in my shower before I moved in. On the date of move it, they told me I needed a doctors note. 2 weeks later I was hurt and hospitalized due to an accident in the shower. This would not have happened if the grab bars had been installed as promised. I did bring in a letter from my doctor stating the grab bars need to be installed. Management will still not comply, nor will they respond to any of my attempts to talk to them about this issue.

  Business response

  12/15/2023

  The grab bars were installed on 12.12.2023 and is complete. **************** stated she now feels safe getting out of the tub.

  Customer response

  12/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  10/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This letter is to inform my previous landlord University Place Apartments/McCormack Baron Salazar of a consumer complaint that has been filed concerning the balance of $3,497.50 that has reflected against both my ********** and ******* credit reports. On October 17th , 2022, at 10:45pm the Memphis Police Department was called concerning gun shots fired in an attempted aggravated assault, and auto-theft at the University Place Apartments. I was originally inside of my home getting myself prepared for my workday for the following day. My master bedroom faces the parking lot of where both my 2006 Infiniti M35 and 2017 Nissan Altima were parked outside in the parking lot of my unit. I heard a sound from the parking lot that sounded like someone maybe scrapped their bumper or tailpipe against the sidewalk pavement since the parking lot had no parking barriers inside of the parking spots to prevent from scrapes from pulling up too close to the curb. When I heard the noise, I looked outside of my window to see what the noise was. When I looked outside of my window, I saw two young African American males get out of a 2010-2013 Infiniti G37 Coupe, champagne color with no tags. This is not out of the ordinary since the community does have a lot of younger teens that live near my unit. I went about my evening and went downstairs to go outside to run a few last-minute errands. I walk out of my door and walk to my car and see four African American males standing at my car with a small tablet like device. I asked, ‘What are you doing”, they respond “Get back I don’t want to have to do this”. Then they start shooting bullets nonstop. I started running back in the house, dodging bullets. As I got inside the house and closed the door the gunshots were still firing and they were getting closer shooting at the back door, downstairs restroom wall and my kitchen/dining window. Bullets flew through my home to the front windows. Bullets were fired upstairs at the wall in my bedroom, one went through my mattress to the back was of my upstairs bathroom wall. After approximately 32 shots were fired, the men speed off and left. Memphis Police came on the scene and considered this situation a gun violence crime and was assigned to a special unit within the police department. There were some residents that had cameras in the parking lot where this took place but were unwilling to give the video footage of the occurrence (address listed on the police report).After the situation happened, I went and spoke with ********* **** (Property Manager), that agreed to terminate my lease early due to the situation that transpired. After being at that property 4 years no one asked me could they put me in another unit or anything. As of March 16th, 2023, a balance of $3,497.50 reflected as delinquent against my credit report which is incorrect. I firmly believe that if the security gates were closed and secured like stated on my lease agreement, that it would have been a better chance of this not happening. I applied for Rental Assistance a few times while being a resident at University Place Apartments. They were notified that I would be receiving rental assistance but still charged me late fees for those months I was approved for my assistance, which state fair housing laws does not require tenants to pay the late fees that apply while receiving assistance. I have attached photos of the occurrence that happened as well as the police report. I resigned my lease October 2022, so I have the ledger from my previous lease (October 2021) that shows all the assistance I received as well as all the late fees that were applied to that ledger as well while receiving rental assistance.Now, this balance is reflecting against my credit report and is preventing me to find other housing options or another place to call home. I had just received assistance right before the occurrence and they paid past, current month, and the next month but Ms. **** stated that I still owed. After attempting to apply for another apartment they requested to see my past ledger. I provided them my ledger and the consultant told me that University Place charged me late fees when I received rental assistance and they were not supposed to. I would like this negative charge to be removed from all 3 credit bureaus.

  Business response

  10/12/2023

  Mr. **** resided at **** * * ***** **** *******, TN ***** until October 2022 due to a tragic and unfortunate situation that occurred on October 17, 2022. Following the incident, Mr. **** spoke with management and informed her that he no longer felt comfortable residing there. Management agreed to let Mr. **** terminate his lease without paying a termination fee.
   At the time of the incident, Mr. **** outstanding balance through the month of October was $15,365. This balance includes all rent and late charges from August 2021- October 2022. Mr. **** applied for rental assistance in May of 2022. All requested documentation was submitted on Mr. ****** behalf on May 24, 2022. Normally once approved, the payment is disbursed in 25-30 business days however, the check was not received and posted to his ledger until 12/6/22. We received a check for $11,871. According to the check disbursement that I have also attached, this payment was to cover 11 months of Arrears and 1 month ahead. This included the remaining balance for August and September of 2021, all of October 2021 through December 2021 rent, the rent only for January and February of 2022, rent and late fees for March 2022 through May of 2022, June 2022 rent only, and July 2022. Mr. ****** partial payments were also considered in the payment breakdown. Once the payment was applied to his account, this left him owing a balance of $3494. His deposit of $99 was applied to the outstanding balance, making his total due to the property $3,395. I have also included in this response a copy of the rental assistance check, Mr. ****** ledger prior to the receipt of the assistance, Mr. ****** ledger after the applied credit, and an account balance letter. 

  Customer response

  10/16/2023

  Complaint: ********
  
  I am rejecting this response because:
    
  you cannot charge me 1,127 for March-July 2022. My rent was 1,025 which has a breakdown of the monthly payments that’s why they paid over the amount to ensure the full past due amount was paid off. Why are only March-July $1,127 and not 1,025 like the rest of the months of 2022?

  
  
  Sincerely,
  
  ******** ****

  Business response

  10/18/2023

  Mr. **** resided at **** * * ***** **** *******, TN ***** until October 2022 due to a tragic and unfortunate situation that occurred on October 17, 2022. Following the incident, Mr. **** spoke with management and informed her that he no longer felt comfortable residing there. Management agreed to let Mr. **** terminate his lease without paying a termination fee.
   At the time of the incident, Mr. **** outstanding balance through the month of October was $15,365. This balance includes all rent and late charges from August 2021- October 2022. Mr. **** applied for rental assistance in May of 2022. All requested documentation was submitted on Mr. ****** behalf on May 24, 2022. Normally once approved, the payment is disbursed in 25-30 business days however, the check was not received and posted to his ledger until 12/6/22. We received a check for $11,871. According to the check disbursement that I have also attached, this payment was to cover 11 months of Arrears and 1 month ahead. This included the remaining balance for August and September of 2021, all of October 2021 through December 2021 rent, the rent only for January and February of 2022, rent and late fees for March 2022 through May of 2022, June 2022 rent only, and July 2022. Mr. ****** partial payments were also considered in the payment breakdown. Once the payment was applied to his account, this left him owing a balance of $3494. His deposit of $99 was applied to the outstanding balance, making his total due to the property $3,395. I have also included in this response a copy of the rental assistance check, Mr. ****** ledger prior to the receipt of the assistance, Mr. ****** ledger after the applied credit, and an account balance letter. 

  Customer response

  10/23/2023

  Complaint: ********
  
  I am rejecting this response because:

   

  Please see the attached notice for January 2022, and signed lease agreement with yearly monthly total that was submitted to Home 901 when rental assistance was approved. Enclosed signed lease agreement has the yearly amount that was broken down into monthly payments. 

  
  Attached Files/Documents
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  From the Consumer on Monday, October 16, 2023
  Complaint: ********
  
  I am rejecting this response because:
    
  you cannot charge me 1,127 for March-July 2022. My rent was 1,025 which has a breakdown of the monthly payments that’s why they paid over the amount to ensure the full past due amount was paid off. Why are only March-July $1,127 and not 1,025 like the rest of the months of 2022?
  
  
  
  

• Initial Complaint

  07/25/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Subject: Urgent Request for Full Refund and Immediate Credit Report Correction Dear Sir/Madam, I am writing to express the overwhelming pain and frustration I have endured due to the heartless actions of McCormack Baron. Their unethical behavior has left me in a state of despair, both financially and emotionally. In the midst of an eviction case with McCormack Baron, the judge ruled in their favor for the eviction, but no judgment money was awarded against me. Despite this, they reported an alleged debt to collections, leading to relentless harassment from ******** ****** *******. Driven by fear and desperation, I paid ******** ****** ******* over $800, a sum I could scarcely afford, to protect my financial stability. Yet, to my horror, I later discovered that I owed absolutely nothing. McCormack Baron callously took my hard-earned money, money that was never owed. This ordeal has taken an immeasurable toll on my life. Sleepless nights are haunted by the injustice I've suffered at the hands of a heartless corporation. My credit report, once a source of pride, now bears a scar created by McCormack Baron's false reporting. I implore the Better Business Bureau to hear my cries for help and take action. Please hold McCormack Baron accountable for their deceitful practices and the immense suffering they've inflicted upon me. I beg for an immediate refund of the money I paid under false pretenses. Correct my credit report to erase this blemish that serves as a constant reminder of this nightmare. In my deepest pain and vulnerability, I turn to you for hope, for a glimmer of light amidst the darkness. Please be the guiding hand that leads me to justice and closure. Thank you for your time and consideration. I pray that the Better Business Bureau will see the depth of my suffering and work tirelessly to bring an end to this anguish. Sincerely, Zierra

• Initial Complaint

  04/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Move in one of there properties in 5/2015. 2016 AC drainage pipe started leaking gallons of water 4-6 times a yr piling against the kitchen counter, until 6/2021 removed furnace twice to fix 2016/2021. Kept getting many respiratory infections every yr. 6/2021 grand girl and myself got sick, sent her home she got better 2 days later. I got worse I figured mold was the issue. Contacted management 6/2021 they blew me off. Contacted city inspector still no action. Contacted legal aid finally CO agreed to do mold check, 8/2021. CO moved me to new location 9/2021. Mold found on 85% of the sub flooring in the unit. Spoke with new management about the counter not removed and the sub flooring under not treated. 12/2022 manager informed I need to move back to the unit with the mold issue. I refused because they refuse to show me the mold reports b4 removal or after removal. In Jan there was a letter left stuck in the door where I reside giving me 10 days to move back to the mold infested unit by 2/1/2023 or be charged a large amount of money to stay were I am. From the email I received from management I will become homeless 5/2023 because I do not want to risk my health based on their word stating the mold has been removed. I believe mold is still present in the unit.

  Business response

  05/02/2023

  We have received notification from our vendor Jurgiel who repaired the IOC issues at 3117 Thomas Street, Apt. 211.  The unit was inspected, and no IOC remained in the unit.  I have provided the notice to Cecilia ****** and attached in this complaint.  Ms. ****** was placed in a temporary unit, while the repairs were conducted.  Once the repairs were completed, Ms. ****** was instructed that her unit is ready for occupancy.  Ms. ****** was placed in a market rate temporary unit, that she cannot afford on a fixed income.  Ms. ****** has been offered several units outside of McCormack Baron Management but refuses to move from the temporary location.  We are currently working on possibly housing her at a different MBM site.

• Initial Complaint

  01/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I need the following items repaired: the buzzer to let people in and out, the big thing in the top of the ceiling on the 3rd fl is gone so air is coming in,

• Initial Complaint

  12/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid $250 refundable application fee back in September 2022 to apply for an apartment. I was contacted in September 2022 by ******* at ********* ***** **********/McCormack Baron Management, Inc. who said that my application was denied and that my $250 would be refunded to me via check in the mail. I have not received the check in the mail. I have called the office and stopped by the office and ******* the property manager has not responded to my voice messages and has not refunded my $250 and it is now December. I would like to pick up my money from the office immediately. I am no longer willing to wait for them to mail it to me They must refund the money back to my debit card, provide me cash in hand or a check in hand. This is an unacceptable delay in refunding me my $250 refundable application fee after I was denied. I keep contacting MBM and they said they would investigate and get back with me yet I have heard nothing regarding the status of my refund.

  Business response

  01/11/2023

  The Payment was over night to Ms. *****, and she received the payment on 12/19/2022. 

• Initial Complaint

  11/28/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had resided in one of ********* Baron facilities in ******** ****, ****************************** for 2 years. I provided my 30day notice of intent to move in August of 2022 due to their inability to fix or replace broken appliances including the dishwasher and washing machine. I provided notice in writing and via email. My over out date on 09/30 was confirmed via phone call with management and my forwarding address was provided multiple times. Per **** administrative code my deposit of $1425 should have been returned to be by October 31st. To date I have not received any communication from them. I have call 6 times in the last 3 weeks and left my information with a person once and voice mails the remaining time but I have yet to receive any response back from the company.

• Initial Complaint

  08/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I’ve been reaching out to the property manager and the associate that work at my apartment complex and they will not get back to me in regards to incorrect charges on my account. I’ve called numerous of times spoke to someone. They never call me back. Now I check my mail and a termination of lease is in my mailbox when I’ve made all my payments. And have tried to call to get them resolved. I was also told that prior to move in I would receive a new door and my bathroom would be refinished as well as a new refrigerator since the current one is damaged. As well as, a new stove because the top of the stove is hanging off which is very dangerous since I have a two year old and it’s sharp. Not once have they followed up with me nor responded.

  Business response

  08/31/2022

  *** ****** and the office has reached a resolution.  On 8/15/22, I was in contact with *** ****** and we discussed her account charges and the maintenance for the door, bathroom, refrigerator, and stove. At that point, her account charges were adjusted and resolved. On 8/18/2022, an appointment was set to meet with *** ****** to address the maintenance issues, however, *** ****** cancelled due to illness.  Therefore, on 8/31/2022, I spoke to *** ****** we’ve rescheduled to meet with her and is set for Thursday 9/1 to address and resolve all maintenance repairs.
  
  We will follow up on once we’re able to meet with *** ****** and complete her maintenance repairs are completed.

• Initial Complaint

  08/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My apartment complex has been advising me every time I call to turn in my rent relief paperwork and I will not be filed for eviction. I turned it in multiple times over the past few months and they accepted it and added it to my file. Then today I was served eviction paperwork at 10:00 at night from the courts for 08/18 when I have a payment pending being funded from the urban league. I have called and even went to the office and been told that I can make my regular payments and urban is the league is taking care of the rest. They even accepted the funds from the urban league but still filed the eviction. They are highly unorganized and do not communicate properly with the residents. I know for a fact they have employees there who have stolen rent checks out of the office and I am at risk of being homeless. They claim they cant find my payments from Jan Feb and March and say they have no record of receiving them even though I turned them in. I need someone from their corporate office to call me besides the manager ******* or the regional *****. They are retaliating against me because my daughter use to manage the complex and quit after being discriminated against and they are not allowing me to get the proper rent relief I need considering my health conditions. They have accepted rent relief from multiple residents to this day without taking them through eviction. I do not understand why they are doing this to me. I have included my rent relief letter with this complaint and hope somehow this gets to the right person. I am too sickly to fight with the current management about why they are attacking me when I am doing everything I can to get back on my feet.

• Initial Complaint

  07/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have always used auto pay to pay my rent since I moved in to this apartment. The issue began in January about 3-4 months after I had started living there, where in the records of rent café it shows that I did not pay rent but in my bank statements it shows that I paid rent a day later than normal. This was peculiar to me because auto pay pays every time every day the same every month unless it happens to fall on a weekend or holiday, which it was not one. I paid the late fee and decided to leave it alone. Then it happened again in February m, but this time there was no rent paid. So this time i paid manually and reset up the autopay and also paid the late fee. After this I went to my office to speak with someone and **** ***** informed me that they would need a copy of my bank statements which I provided. I have not heard back about any of this and I noticed on rent café I now have an ongoing balance of about $1600, this makes absolutely no sense because even when the late fees were not my fault I paid them and I always have paid my rent because I use auto pay and manually will go in and pay when it mysteriously stops working. Now we have arrived on another holiday, July 4th and it has not charged me rent when it should be taking it out 1st of the month! I thought using auto pay would help me avoid issues like this but i see they are using it as a way to scam people out of their hard earned money! And I have my bank statements to prove this. I would be more understanding if I wasn’t also given their records which are unclear and look fraudulent. The records also changed when I was mailed records by McCormack then went in the office and was printed records, in the first it said a charge back and then the second not. And this month they tried to charge me twice for rent using the words rent first then payment, and this could not be rent from another month because IVE PAID EVERY MONTH. I think the company is just trying to get extra money disguised as rent payments.

  Business response

  07/21/2022

  Due to a system glitch with Rent Café our resident rent payment portal Ms. ******'s December rent payment was withdrawn from her checking account, but did not post to her resident account. Ms. ****** provided bank statements to confirm the withdrawal from her checking account and has stayed in constant contact with the community manager while the auto transfer is being recovered. While the management team is working diligently to bring this matter to a close the Rent Café system is a database that is operational and maintained by a third-party company. We are all working to resolve this issue and better understand the system error which caused this oversight to Ms. ******'s resident rent ledger. Ms. ****** has not be ask to duplicate the December rent payment while the recovery of funds continues. Any late fees that may have accrued due to this error and not due to the actual payment of monthly rent late after December 2021 will be credited.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩