ComplaintsforJerry Ackerman Toyota Inc

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a new Toyota highlander hybrid vehicle in December and still have not gotten the second key I paid for! Toyota is giving new costumers both keys now but nothing is being done for those still waiting. Toyota has offered nothing for the inconvenience! I paid for this key and 7 plus months is more than enough time to wait. If I miss a Toyota payment they would be all over me but some how its OK not to give costumers who have been waiting the key they have paid for. I have called Toyota multiple times and they just kick the can down the road each time offering no exact timing for when I can get what I paid for. This will be going to small claims court very soon and I would like some kind of compensation for the time I have not had what I paid for. I agreed to 2-4 months wait when signing papers...not 7 plus!!

  

  Business response

  07/17/2023

  ******, I do apologize for the inconvienence. I'm sorry that i don't have an answer for you. Toyota is working to solve the problem. You should get a message from toyota on your radio when your key is ready. Very sorry *****

  Customer response

  07/18/2023

  Complaint: ********
  
  I am rejecting this response because:
  No answer was given as to when I will get the key fob I paid for. I just keep being told to wait and wait and not one thing has been offered by Toyota as any kind of apology incentive.  I'd like to be paid the interest they are making off of my payment for something I've not gotten. I agreed to 2-4 months wait. Not 7 plus with no date in sight.  
  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Theft of catalytic converter occurred on property while awaiting repairs on 2-26-23. Dealership employee advised that there have been numerous thefts on property. Dealership refusing to discuss theft with vehicle owners. Police report made and video of theft exists.

  

  Business response

  03/01/2023

  The customer dropped off the 2008 Prius vin# ***************** on Sunday 2/26/23 while the dealership was closed. The customer left the vehicle unlocked with the keys under the floormat. The theft occurred at 12:04am Monday morning 2/27/23 before Ackerman Toyota took possession of the vehicle. Monday morning 2/27/23 the customer called the dealership to alert us the vehicle had been dropped off the night before. The customer was then sent a DocuSign form via email to state the initial estimate approving the check out fee. It was then discovered that the catalytic convertor had been removed from the vehicle. Before proceeding the customer was called and advised of what had happened. The customer was then advised to contact the police department and to also contact their insurance company.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went in as a returning customer around 09/22 and the next day the check enegine light came on and I called the car shop asap. They had me bring in and turn off the check enegine light and had me go on about my day. I call and call finally got through to service manager and he ask me to take jeep into a jeep dealership for service check. it came out to be everything under the truck is wrong. They offer for me to bring the jeep to them and let they guys complete work and they will go half. Well me being a full-time worker for saint louis county and a single mother other two I do not have that money. The jeep dealership came up to 8700$ worth of work. a few weeks later after driving the transmission goes out. Take car to certified transmission shop he say between the mileage of price and mileage and to rebuild transmission will be about 7700$ I am so sadden and never have been treared with such harsh way by the men. One of the managers told me I should have goten a toyota instead. They sold me a lemon and I the mist of my ignortnorace and needed a reliable car to get myself and children around this is what i am let with a vehicle the need too be in the savage yard, mean and rude men, and me stucck paying a car note on a vechile that was botched for a buyer. They knew very well the damage of this car and I want out of this nightmare. I have try reaching owner, spoke to all the high up people i can but i want out of this without damaging my crredit I have work really hard for. There is a lot more but i am trying to make a long story short.

  Customer response

  01/05/2023

  I will also send along the transmission shop quote which he stated that this Jeep has had these problems long before the vehicle was sold. This has been a nightmare for me and I just want to be made right, this has cause a lot of worry and stress on my life. And it's not fair. I am a state employee and I am a hard working,law bidding citizen and should not have to be treated in such a matter that Jerry Ackerman Toyota has been to me. And the staff have been very unkind and laughed in my pain. One of these managers has told me I should have gotten a Toyota instead as a mockery. The owner Jerry has not reached out in no way to make right of his business wrong and I am stuck with a 307$ payment a month for a vehicle that was a lemon and needed to be in a strap yard from thee beginning , they just so happened to have a hard working mother to come along desperately seeking reliable transportation and they took advantage of me and I want to be compensated for all thee money I have lost. Thank you. ******* *******

  

  Business response

  01/19/2023

  To  whom it may concern-

   

      Unfortunately Mrs. ******* purchased an “AS IS” vehicle that had problems not long after her purchase.   This is an unfortunate situation for her and for the dealership trying to do the right thing in the name of customer service.   We were able to trade Mrs. ******* out of the Jeep and get her a low mile late mile vehicle with a warranty.   After a rough start Mrs. ******* was a pleasure to deal with and I think we made a customer for life.   She is Very Happy and has a reliable vehicle for years to come.

   

   

  ******* ******

• Initial Complaint

  09/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Sept 8 2022 I purchased a used car from Ackermans Toyota. The car is great, it has some damage as would be expected, but there is one very significant damage that was covered up. I have photos many photos showing the pictures online from their site and the pictures I took in their lot where the damage was very slight. I went to the car wash and have many pictures after of the very deep and now uncovered dent right in the center front of the top. I emailed asking if they used putty or paint or how they managed to cover that up and they did not reply. I have the email too. I paid $15,000.00 for the car and I am asking for $5,000.00 in refund for the significant damage to the top front center of the car.

  

  Business response

  09/23/2022

  The customer bought a pre owned car with some body flaws. The car was priced based upon the condition. She took pictures and looked at the car thoroughly before she purchased it. She claims she noticed the damage after she used the car wash. Maybe that is where the damaged occurred. Either way if she wants to make an appointment with me i will see what i can do to correct the problem. I can't make any promises. Thanks ***** *****

  Customer response

  09/23/2022

  Complaint: ********
  
  I am rejecting this response because: this person has already called me and lied to me personally I don't trust him to go to alone for any kind of dealing at all if he would like to provide on this BBB line and amount of money he would be willing to refund me I would be willing to consider it however if he is not willing to do that then we will go to court. If Court doesn't satisfy my request we will turn to Media social media in the e most extreme ways regarding Ackerman Toyota thank you.
  
  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  02/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My transmission blew on an “as is” vehicle which I understand they can’t do anything about. Upon taking the transmission out himself because he is a former mechanic and that’s all we could afford, my husband discovered a completely warped axle. Like threads bent the wrong way as if it were sloppily forced in. We have the service records and can clearly see they replaced it before it was in our possession. With his experience he has reason to believe that could have lead to the trans itself blowing up. My husband called the service manager to let him know and he was absolutely cold and accused him of lying, refused to receive a picture because he was clearly worried to be confronted with the proof. All because the trans blew in November and it took us this long to be able to afford to start to fix it, so he was rude about just not hearing about it. We couldn’t afford to fix it immediately and had to save for a while! Plus parts like a full transmission take a while to come in. Their inadequate techs do not care about mistakes which is a reoccurring theme I have seen on their Facebook and to be so rude and not even attempting to understand is unprofessional.

  

  Business response

  02/18/2022

  WHEN VEHICLE WAS OUR STOCK UNIT WE REPLACED THE FRONT AXLES AS THEY WERE MAKING NOISE. WE SOLD THE VEHICLE AS-IS AND HAVE NOT HEARD FROM CUSTOMER UNTIL 2/18/2022. THE TYPE OF DAMAGE CUSTOMER DESCRIBED CAN BE CAUSED BY A TRANSMISSION FAILURE/LOCK UP AND NOT DUE TO INSTALLATION. CUSTOMER'S HUSBAND UNDERSTOOD A TRANSMISSION FAILURE COULD CAUSE AXLE FAILURE. VEHICLE WAS SOLD AS IS WITH NO WARRANTIES IMPLIED NOR WRITTEN AND OUTSIDE OF ANY GOODWILL CONSIDERATION.

• Initial Complaint

  05/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The is a new car. We have had the car since November. I also noticed the seat was cut. They are telling me that it is not covered under warranty. We did not cut the seat and the vehicle hasn't been driven a lot. We paid them for the vehicle. This is something that we did not do. We just noticed it because we do not drive it. My wife and I do not sit in the back seat. When my son came in town, he noticed it.

  Customer response

  05/10/2021

  In addition to my original complaint, they said they would help me with the paint job on the hood of the car.  They told me I have to come in on a Tuesday or Wednesday which is not convenient for us.  I want to take it to a place that is convenient for me and they can cover the cost of it.

  

  Business response

  05/10/2021

  The ******* picked up their 4runner on 11/14/2020. As part of the delivery process the customer makes sure that there is no problems with there vehicle. They did find a couple of minor rock chips that we agreed to touch up for them. Now Mr. ******* told my salesman that he would have the hood painted by a company where he lives and send us the bill. We told him that was not what we agreed to do. Nothing else was mentioned. Now 6 months later they found a cut in the rear seat leather. That is not a  warranty item. At this point there is nothing i can do to fix this problem.  Sincerely Brian ***** GM

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