38 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Randy G
1 star02/19/2024
When I arrived for my appointment, the staff was unfriendly. They remained huddled together and refused to welcome me or make any effort to engage. I eventually interjected and was greeted with grunts and moans - no verbal communication. My service had a few additional suggested add-ons that were both expensive and poorly communicated. When I picked up my car, I was greeted with the same rudeness that welcomed me a couple hours earlier. I will look elsewhere for service next time.
Glendale Chrysler Jeep Response
04/11/2024
*****, we are sorry to hear about your experience with our service department. Glendale CJDR strives to make sure that all of our customers feel welcome, and we sincerely apologize that we fell short of that on this particular visit. We appreciate the honest feedback as it allows us to improve our customer experiences. Our team values you as a customer and hope that you will give us another opportunity to work together in the future.Review from Katie R
2 stars12/04/2023
If I could choose anywhere else next time, I will. This was, for the second time, the worst service experience Ive ever had. The check in process starts with someone who cant be bothered to acknowledge your presence, dismisses your concerns & reasons for being there and instead makes it about getting a recall update performed so the techs can get paid more for the recall work. When they called for pickup all they said was its ready. I called back for more details before I drove down there& got rude, short answers about the recall that was fixed but nothing about why we originally brought it in. When I picked it up, I asked again about a screen issue we were having and was told I dont know anything about screens in jeeps. Sorry. Overall a terrible, unhelpful experience resulting in us seeking service from elsewhere. Do not recommend to anyone.Glendale Chrysler Jeep Response
12/18/2023
*****, we are sorry to hear about you experience with us and we would like the opportunity to rectify the situation that arose during your visit. Please reach out to ********************* at ************ at your earliest convenience.Review from Laura S
1 star12/04/2023
People were friendly but they didn't fix the problem. A day after getting my car after a week in the shop, the problem light reappeared. I dropped it off a second time and they didn't touch the vehicle claiming the part hadn't come in due to the strike but it was ordered. They said that they would call when the part arrived which was 2 months ago and the only notification was asking about my experience. They have wasted $300 of my money between Ubers and maintenance program fees. And the warning light is still on as I can't get it fixed by anyone else because they filed it with my maintenance plan.Glendale Chrysler Jeep Response
12/18/2023
Hi *****, we are sorry to hear that you are unhappy with your experience. We have received the part that you mentioned in your complaint and contacted you on numerous occasions to set up an appointment to replace that part for your vehicle. We have left voicemails and sent text messages with no response to get the appointment scheduled. Please contact ********************* @ ************ and we will be glad to get this resolved once and for all.
Review from Bianca W
5 stars11/29/2023
Quick, efficient, and reasonable. I came in for an oil change and tire rotation with no appointment on a Saturday. They got me in and out. The only place Ill bring my car in ***********.Glendale Chrysler Jeep Response
11/30/2023
Thank you for the kind words! We are so glad we were able to provide you with a quick and efficient service for your vehicle. We look forward to doing business with you in the future.Review from Jeff G
5 stars11/15/2023
I'm not big on online reviewing of businesses, but when you receive service like I did, considering how much I'd complain to family and friends if it was bad, I owe it to them to say when things are great. I showed up needed a key fob for a Jeep I bought somewhere else. It was a Friday afternoon, and I did not have an appointment. I think a total of five people helped me, got me out of there in less than 30 minutes all while slammed with customers coming to pick up their cars. Truly unbelievable service and everyone was nice. Pretty clear they all enjoyed working there (as much as anyone enjoys working) and they all got along with each other and made my experience positive.Glendale Chrysler Jeep Response
11/16/2023
We are so glad that you had a positive experience at our dealership and thank you for the kind words! We certainly enjoy taking care of customers and we are glad that we are able to portray that to our visitors. We look forward to working with you in the future.Review from Michael H
5 stars09/20/2023
Great ******************* It is a little drive from where we live but we will make the drive and have purchased multiple vehicles from Glendale. We are very happy with our sales representative RW and the service we receive afterwards. We highly recommend buying or servicing your Chrysler or Jeep vehicles at Glendale.Glendale Chrysler Jeep Response
09/21/2023
Thank you so much for the kind feedback! We work hard to make sure every visit is a positive experience, and we are glad you are satisfied with the services you receive. We look forward to providing you with exceptional service in the future.Review from Edward C
5 stars08/18/2023
They found the warranty call and got everything going. Job was completed very quickly. Excellent customer service.Glendale Chrysler Jeep Response
08/28/2023
Thank you for the awesome feedback! This is the kind of service we strive for everyday! Don't hesitate to reach out to us for any future service needs! -The Team at Glendale Chrysler Jeep Dodge RamReview from Karen M
5 stars08/16/2023
Very ************* ******* Manager provided updates. I really appreciated the loaner car.Glendale Chrysler Jeep Response
08/28/2023
We are very glad to hear about your positive experience! Thank you for choosing Glendale Chrysler Jeep Dodge Ram for your service work! Feel free to reach out to us with any future service needs!Review from Julie K
5 stars08/10/2023
Great service. Fast and a completely great service performed on my JeepGlendale Chrysler Jeep Response
08/28/2023
We are happy to hear you had such a great experience with our service department! We look forward to assisting you with any future service needs! Thank you for choosing Glendale Chrysler Jeep Dodge Ram!Review from Mike R
5 stars07/05/2023
The best car buying experience ever!! *** my sales guy was friendly, personal, and very accommodating! In and out in less than two hours. Would have been less, but financing had people on vacation. Will definitely buy here again!Glendale Chrysler Jeep Response
08/28/2023
We are thrilled to here you had such a great experience with ***! We look forward to receiving your business again in the future! Thank you for choosing Glendale Chrysler Jeep Dodge Ram for your vehicle purchasing needs.
Customer Review Rating
Average of 38 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.