ComplaintsforDave Sinclair Lincoln

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a ********************************** May of 2021. We called about a month or 2 after purchasing the vehicle that their was an electrical issue that would cause the radio screen to completely go black and no functions could be used between radio, backup camera or gps. They told us that there was nothing they could do, it was just a common issue with no fix. We did not persist because the car was still safe to drive. Fast forward to November 2023. We take the car to the dealership to get an oil change and because the check engine light came on out of the blue. We get a call that our engine block as a crack in it. We asked what caused this and was told that if the car over heats (which never happened) or runs out of oil (which also never happened). The car has had regular oil changes on it and has never been in an accident. I was told that I would have to replace the engine for about $9,000. After going through my paper work I remembered I specifically bought this vehicle because of the "warranty forever" they offer. They are refusing to cover it because we were supposed to get all service and maintenance done at their shop (nobody ever explained that to us). After mentioning to one of the salesman that it was never mentioned to us and finding it was difficult, he said "well I know lately we have been very particular about explaining it", the finance man at the time was younger and just wanted to get through the multiple documents as quick as possible. Also looking online there are multiple complaints against the ecoboost engine's in this model that has cause the same crack, all are pending lawsuits. I feel as though I was scammed with the "warranty forever". They are refusing to honor even though they never explained it. I just want them to fix it under the warranty since the car is barely 5 years old and not over the manufacture mileage warranty. They have been trying to work it out for 2 months now. We have lost work and time dealing with this.

  Business response

  01/17/2024

  The customer complaint originated with ******************. We have met with and come to a satisfactory resolution according to the Mother - *********************
  ************************

  As stated previously ****************** denied any coverage or assistance and the ************************* denied coverage for not following their guidelines 

   We offered to purchase the vehicle from the customer for $12,000 as it sits knowing it is only worth $8000. They have accepted this offer and understand Dave Sinclair Lincoln has gone above and beyond their own responsibilities to help this customer. 

  Customer response

  01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  12/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  12/2/23 I purchased a vehicle from the Dave Sinclair Lincoln. The vehicle came to a price of 29.5 thousand dollars, which was high for a KBB price but I was willing to pay it. It was an expensive purchase, and I was heavily hesitant on it, but the sales man and the finance person were both rushing me through all of it. They both would have a bad attitude towards me through the entire process, treating me with what felt like only enough respect for it to not be questionable. After I made the purchase, I noticed an extra charge that was not explained to me at all, and normally I would have expected that from a dealer, but it was a charge of 3,800 dollars. I went back up there to find out it was the warranty they offered me, that they only explained as a few dollars more on a monthly payment, and didn’t explain the full price of the charge. When I asked to have the warranty removed, the obliged, but when I told them I was a mechanic and didn’t need a warranty, and they laughed at me in my face and told me I would, and I was a little taken aback by how much it sounded like a threat. Next, I took the vehicle to my personal mechanic where I was told the tire tread was running low and needed to be replaced before they even sold the car. For reference my mechanic is a master of his trade, has worked as a mechanic in a dealership, and now owns his own mechanic shop. When I brought the car back to the dealership I bought it from, they checked the tire tread, and found it at 4/32, when it was originally measured at 5/32. Both of those tire treads were low and the tread depth indicator on the tire was very close to the tread of the tire. When I showed them all of this, the most they were offering was a 20% discount, and after that I still had a better offer from my mechanic. For them to sell me a car so close to winter, with the tire tread so low and the wear indicator so high, and the tire tread didn’t match what they wrote on a safety service, +bad deal on tires,+bad service

  Business response

  12/26/2023

  This complaint should NOT be towards Dave Sinclair Lincoln. The cus***er purchased a used Lincoln from Dave Sinclair Ford. We have attempted to contact Mr. *****. He has not returned our calls. 
  Please call *** ********

  ************

  General Manager 

  Dave Sinclair Ford. 

  Business response

  12/26/2023

  Mr. ***** purchased a pre-owned vehicle with tires that passed Missouri State Inspection standards.  We offered to return the vehicle at no charge which he declined.  Our final goodwill offer to Mr. ***** was to cover 50% of the cost for 4 new tires and he was going to think about that and let me know. 
  
  
  
  
  
  *** ********
  General Manager 
  Dave Sinclair Ford 
  ************
  ******************************
  

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  *********  **** * ********* ***** *** ****** ** *****

  My 2015 Lincoln MKS has been in their shop over 10 times. I had taken it in on July 6, 2023 which I had been waiting 3 weeks for it to be taken in. I am looking at my car and see a shinning piece of metal sticking out and I go underneath the car and they had not put in my undercoat protection sheet under there. My car was in the shop because I was having different problems with my wheels and took it in because my seats had not been cooling off. My seats are still coming loose, it is a very uncomfortable ride because they never put it back. Now they are saying it is wear and tear. I took it there for my brakes and they repaired them but they still squeaked. After this, I had a nail in my tire and took it to Dobbs and they couldn't repair it because they forgot to put my wrench back in the car. Some ball joints in the back of the car were loose and when it rains a light comes on to say that something that is in my car. They said it was a factory issue that they couldn't fix. It tells me to disable the car.  *****, the head mechanic, said my extended warranty is about to run out then i get a call back and he said it had run out. Mr. ******** replaced the water pump for me and I bought another extended warranty. I want everything repaired correctly.

  Customer response

  07/27/2023

  My issue has been resolved.  The service manager was on vacation at the time and knew nothing about the incident that I had dealt with.  He immediately took care of my issue once he was notified of my complaint and got to the bottom of everything. I am satisfied with the result. 

  Business response

  08/07/2023

  I spoke with Mr. ******** and reviewed all  of his concerns for his vehicle over the phone, explained the delays was due to a back ordered part. I schedule an appointment to have his concerns addressed and repairs completed. I met with Mr. ******** and personally inspected his vehicle alongside of Mr. ********. I answered all questions and met all his concerns and exceeded his expectations. Mr. ******** is very satisficed and happy that all of his concerns were promptly addressed and resolved in a quick manner.

   

  I

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a recall for my Lincoln Navigator 2017 dated 8-25-22 Recall # ******** stating "Front blower motor can increase the risk of vehicle interior fire!! I also received a record recall dated 3-10-22 Recall# ******** stating a Loss of Brake Fluid can increase the risk of a crash!! I took both recalls to Dave Sinclair's dealership at **** * ******* ***** *** ******* ** *****, phone ###-###-####. After repeated phone calls to the service dept. I am told they are still waiting on parts for both recalls. It has been 9 months since the first recall and both recalls could cause death by fire or crash!!

  Business response

  06/19/2023

  The customer is 100% correct.

  The recall is almost 9 months old and the recall parts from Lincoln Motor Company just became available.

  An appointment is now scheduled for recall 22S11 on June 28.

  Hopefully this will be resolved at that time. 

  Thank You

  ***** ********

  President

  Dave Sinclair Lincoln St. Peters

   

   

• Initial Complaint

  03/23/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I got a **** debit rebate card for purchasing tires from H**33353537**363731H Dealer in St H32**34343231303334H, MO. I called the customer service on the back of my card, and was told not to use the card and they would send me a check. But I never received the check. I also called the H**33353537**363731H Dealer and was told to call the customer service number again to ask for either a new card or a check. When I called the customer number on the back of the card they asked for personal information that I didn&#**;t feel comfortable providing, like my social security number and how much my house cost. I was also told I could go to **** of America to get cash for my rebate card. When I went to **** of America, I was told they don&#**;t do that.

  Business response

  04/12/2023

  This was sent to the wrong business. It should have been directed to Dave Sinclair LINCOLN St. Peters. We are not sure what happened but we contacted the customer and said ********************** would provide a FREE oil change on their next visit. The customer was happy with our resolution. 
  Thank You

  ***** Sinclair

  President 

  Customer response

  04/24/2023

  This issue has been resolved.  

• Initial Complaint

  01/03/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Bought a 2016 Chevy Traverse from this dealership back in May of 2021. Bought an extended warranty through Nwan (purchased from the dealership) and was getting the run around in regards to where I could take my vehicle to as well as what would make the warranty void (examples being if I did not take my car to the exact location that I bought my car from in order to get routine maintenance). In September of 2022, my car was shifting hard and I took it up to Dave Sinclair Lincoln to get a diagnosis, no "check engine" lights were on at the time, and originally said nothing was wrong. After I told them to drive it out on the highway, they were able to get the hard shifting and said it was my transmission. They replaced my transmission, with no help on setting up a loaner car and/or rental, and I was told "they reserve loaner cars for their Lincoln customers." Two weeks later (still with no car), they called me and told me that my car was ready. I went to pick up my vehicle and the "check engine" light was on. They informed me that it wont be a problem after performing a code search on the vehicle and it was a evap leak due to the emissions test they performed. Since they were booked up at that time (even though I had not even drove my car off the lot from my transmission being fixed) they said I needed to make another appointment to get the car back in their shop. I believe that the wait time for an appointment was about a month out, and I asked them if I could take it to their sister store (Dave Sinclair South) since its closer to my house and they were able to get it in sooner. Getting the run around from that location as well as they said I need to take my car to a GM dealer, they informed me that they are not equipped to diagnose further. I ended up taking it to Dave Sinclair GM and after running a basic diagnostic, they concluded that a hose was not properly replaced causing a leak and my check engine light to come on. $189 plus tax to diag. just to attach

  Business response

  01/18/2023

  Sorry for the delayed response

  we agreed with the customer complaint and mailed $189 refund check to customer.

  Thank You 

  ***** ********

  ********* **** ******** ******* * ****

  Customer response

  01/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  05/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My ex-husband was given a 2014 Chevy Malibu in our divorce in 2020. He traded that vehicle in on an Audi at Dave Sinclair Lincoln in probably late 2020 or early 2021. I received Certified Return Receipt envelope in the mail today stating that this 2014 Chevy Malibu was towed from "*****" by *** **** **** / Towing out of Jennings, MO on April 18, 2022 - See attached. The plates were never taken out of my name! I called my ex-husband and he said that he had gotten new plates on the Audi and that he assumed that the title that was in my name was correctly transferred to the dealership. I called the dealership today and they told me the person that I needed to talk to was in a meeting and that he would call me back. Still nothing from them. I just don't understand the negligence on their part...... I looked at some of the other complaints on this business - there are some similar instances that have been reported. I think this is ******* business!!

  Business response

  05/26/2022

  I responded to *** *** *********** *n reference to Form **** and sent a formal letter to them stating that you no longer own the vehicle and you have no responsibility.  *** *** *********** used your information because the current owner never registered nor titled it in their name, which is the owners responsibility.
  The dealership did process the new owner's name and lien holder.
  Attached is the letter and back up documents that were sent to them.  They have the current owner and lien holder information, so they can pursue it.  
  The ******** ********** ** ******* shows that you no loner own this vehicle as of 3/30/2021.
  Since you are not the current owner, no action needs to be taken.
  I will notify the Better Business Bureau of this situation.

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In Dec 2021 I took my 2005 Lincoln Aviator because the engine light came so I got a 5 point inspection completed After the inspection was complete I was notified oil was saturated on the valve cover gasket and valve cover gasket spark plugs and ignition coils were replaced with recommendations for other things fast-forward to March 2022 and engine light on again I went and got my own code read before taking it back to Dave Sinclair with code of p 1336 and it was riding rough I took it back for them to tell me gas was in the engine the exhaust valves are stuck and a new engine was needed for 10k took the car and got a second and third opinion and found out an aftermarket coil packs (ignition coils) which causes codes to pop up and misfire which is on the report they gave me back when they told me I needed a motor for basically a tune up....I contacted them again and he began to tell me that the other dealers didn't know what they were talking about....I would like a refund because I paid for something that basically I can't get repaired by them due to no trust

  Business response

  04/20/2022

  ****** ***** came in to Dave Sinclair Lincoln today at 9am and met with  Service Manager, **** *******. We reviewed everything in person to ensure nothing was missed.  While doing so we had a technician check  the engine light concern. He documented and printed out all his findings for me.  Cylinder # 2 has a miss fire, we swapped coils and moved with the coil. performed power balance test and relative compression. Everything passed . The first step is to replace 8 plus and 8 coils and clear codes and test drive to reset all the emissions monitors. 
  
  The end result is that we advised that there may be a bad cylinder that shows itself, down the road,because there are tell tale signs of this and it is a known characteristic of this particular engine. She stated she has done some research and agreed with me on this. She expressed that she just wants Motorcraft parts in there and fully understands that there may be underlying issues and ongoing concerns that are unforeseen. 
  
  Currently without tearing down the engine everything looks good for the moment in time.several misfire codes She clearly understands that as well. Due to the issue of not using OEM parts we installed 8  new MOTORCRAFT ignition coils and spark plugs. With Mrs. Steed's permission and full knowledge.  I personally drove the vehicle with no engine light on, started and stopped 4 times with no engine light on. I returned the vehicle to her, with no engine light on. Making her fully aware that there may still be future problems or a part two to this concern.
  
  We feel the customer is satisfied at this time. 
  
  
  Thank You

  
  

• Initial Complaint

  08/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to this company to do a repair on my engine. I picked up my car and the check engine light came on. I contacted them and he said there was a lot of oil on the catalytic converter and he cleaned off as much as he could. He said the check engine light would eventually go off once the oil burns off. The check engine light never went off. I took it to Dave Sinclair and they told me the catalytic converter was bad. They told me it would costs $400-600 to fix it. We took it to another place and was told since they did this we need to take it back to Dave Sinclair. They told me they wouldn't fix it. I told him the tech told me there was oil on the catalytic converter. He then told me they spilled a little oil on it but it didn't get on the inside. I didn't spill oil on that.

  Business response

  09/27/2021

  Vehicle was in for repair in March of last year (2020) The complaint of excessive smoke was verified and repaired under the customers warranty purchased from WYN. 

  The repairs consisted of replacing both turbos but not internal engine cleaning due to the fact it was not covered by the warranty company (WYN)

  The customer was informed at that time that WYN would not cover internal engine cleaning. In February of this year (2021) the vehicle returned for a check engine light and excessive smoke. 

  We were never able to confirm excessive smoke. The check engine light was determined to be a bad catalytic converter which WYN warranty declined to cover due to excessive oil from previous repair  

  Due to this We offered a discount on the repairs and the customer declined the repairs. 

  Thank You 

  ***** Sinclair

  President

   

  Customer response

  09/28/2021

  Complaint: ********
  
  I am rejecting this response because:
  
  I was never told they wouldn’t clean the engine an nothing was wrong with my cartilage converter until after the work the did on the truck the truck was check engine light was on machanic stated it was oil spilled on/in Cadillac converter and he tried to get it off but could not get all of it stating it would burn off knowing oil would mess up the converter an never burned off it burned out my Cadillac converter the #1 thing is unburned oil unless it’s the engine work all together because turbo don’t cause Cadillac converter problems unburned fuel engine cleaning was never stated until now which bring up the question why do work on my truck to mess up the vehicle even more it that was the case I would’ve took my care somewhere else we continued to bring our vehicle to them because we trusted your work not your prices I just want what’s wrong right… 
  
  Sincerely,
  
  ****** *********

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