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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Twice at career fairs, practicematch has offered to "review my resume", and get back with me about suggestions about it. I have submitted it, not gotten any feedback, and worse, it has been sent all over to recruiters, and recruiters who would have only gotten the information from this service have contacted me to the point of it being spam and very hard to stop, and they often say they got my information from practicematch. I have tried repeatedly to get my profile turned off and practicematch to stop sending my information to potential recruiters and to no avail. I can barely use my email now because of the amount of recruiter spam I get from places that I am often not even qualified for.
Business response
07/31/2023
Hi Dr. Storm,
We apologize for your negative experience. We take removal requests seriously and will be sure to fully remove your profile from our system.
Thank you,
***** ********Initial Complaint
02/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have received a number of text messages from Practice Match advertising ******* ****** ***** that are occurring at that time. They almost always include a $25 incentive adverised in the text message ("NOW- Receive $25 for attending *** ******* ****** **** until Xpm CT"). I did not ever sign up for Practice Match when I received the first text about this and was unsure about how my number had been obtained. Since signing up for ******* ****** *****, my information has been shared with MANY potential recruiters, much beyond the booths I choose to enter. Additionally, I have had email threads with ****** ******** and ****** ******* in October 2022 and February 2023 that have left me feeling fairly unheard and unvalued as a participant and target audience of Practice Match. I have tried to advocate for my perspective in my most recent email thread but have come to the conclusion that likely no more progress can be made with ****** or ******* Thus, I am submitting this BBB complaint so that someone in management can hear my concerns and treat physicians like myself with a customer-centered approach that would be expected of an A+-rated BBB company.Business response
02/14/2023
*******
You opted into our services by attending the **** ****** ******* ****** ****. You provided your information to us directly. We did not receive any prior requests from you asking for the removal of your information you mentioned it in this BBB complaint.
As stated in all our marketing verbiage, as well as the previous emails between you and ******, it is a requirement to attend the event to be eligible for the gift card incentive we offer for participating in the events. You routinely asked for giftcards without participating in the events to the extend required.
We have removed your information from PracticeMatch, added you to our bounce table, added your phone number to our DNC list for our text marketing, & removed your contact information from our list of past attendees, so you will not have to worry about your information being shared nor attending or registering for our ******* ****** ***** moving forward.
Thank you,
PracticeMatchCustomer response
02/14/2023
Complaint: ********
I am rejecting this response because PracticeMatch did not call me or make an attempt to contact me to discuss my concerns. They backed up their employees' perspectives, who also were not really listening to me. This communicates to me the type of business that PracticeMatch is. This is not about a $25 Amazon gift card, but instead about how I am treated by your employees. I am disappointed that a more collaborative approach was not taken after directly reaching out to ****** (**********) and then submitting a BBB complaint. These were almost identical responses and clear that PracticeMatch wants to cease all communication.
Sincerely,
****** ********
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.