ComplaintsforDrive Social Media

• Initial Complaint

  05/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Contracted with Drive Social to deliver marketing on ******** for 12 months, they guaranteed a 300% (3X) return on investment. During the 12 month period from April 23 through April 24 we had zero results - they have continued to withdrawal money from my account and state they will only honor the guarantee that is in a signed contract between me and them for 6 months. I only signed a 12 month agreement so I dont know why they have taken more than 12 payments and why they wont honor what they put in writing. When I asked them why they couldnt they said theyve never had to act upon their warranty.

  Customer response

  05/16/2024

  Drive Social has reconsidered their original stance on the guarantee and are now going to honor the contract terms. Their staff have been more than willing to move forward. I feel that at this time the complaint can be removed as if it never existed. 

   

  Thank you for reaching out to them with the complaint that I filed. 

   

  Thank you, 

  ***********************

• Initial Complaint

  01/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Drive Social Media has refused to relinquish control of my company ******** page. They continue to charge ads. I asked to cancel and they manipulated me into signing a contract under false pretense by not allowing cancellation when requested. They refuse to remove themselves from our social media and continue to harvest our data. This company’s hard sales tactics and manipulation of clients through false data is predatory to small business owners.

  

  Business response

  01/06/2023

  We have reached out to Mr. ***** and solved this matter amicably. Thank you for bringing your concerns to us we are happy to have the matter resolved.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This business has unethical sales practices. I would even consider them harassing in nature, and likely even illegal in some regards (continuing to call when they have been asked to stop calling my numbers). They call my businesses repeatedly trying to sell us their services. They have moved on from that to calling my personal cellphone as well as my business partner's cell phone repeatedly. We have told them repeatedly that we are not interested in their services. We have asked them to stop calling us and remove us from their call sheets. They have apparently refused to do that. Recently, they have done even more unethical sales tactics. Last week on 3/23/22, they called my personal cell phone more than once. I did not recognize their number, and I rejected the call. They then immediately called me back multiple times. I assumed it must be someone who really needed to get ahold of me, but no it was just a sales call from them. I again explained to them that I no longer wished to receive their calls, that I had met with them previously, understood their services and that I had absolutely no interest in their services, and that I did not appreciate them continuing to call me. Even after telling them those things, they tried to ask me more follow up sales questions rather than actual listen to my response and handle the response accordingly. That same day, they were calling my business partner's cell phone. He similarly did not answer. They then resumed calling him but from different phone numbers. So multiple calls came to him but all showing from different numbers. He similarly explained to them that he did not appreciate the calls and would like to no longer receive the calls. They called him again today, 3/28/22. It is truly unbelievable that they operate this way.

  

  Business response

  03/29/2022

  We completely understand the frustrations from this business owner, which is why we have a policy to specifically mark calls who ask us not to call back as "do not call" in our CRM. Without knowing the specifics of this particular incident, it is hard for us to investigate this situation, but we have let  Business Development Reps go for not following our process in the past. There is no record in our system of any number being over-called in the last 30 days, so this was never escalated to our Directors. I am not saying this didn't happen, but I am saying we are usually able to get ahead of this because our system should flag this type of activity. 

   

  All that said, this complaint does not have anything to do with our product, or our service, so our A+ rating, with 0 prior complaints should not be affected. Please let me know if you need anything else, I look forward to this getting resolved! 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩