Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
In November 2021 my husband, ******, sent a check to Authorized Appliance for $4,000 to purchase a cooktop and a vent and their installation. To date, despite many phone calls, and many unanswered, we STILL do not have these appliances.Business response
02/06/2023
We strongly believe we did everything we could to satisfy the customer and provide satisfactory service. We've refunded the customer in full and consider the case closed.
Our records indicate:- 5/3/22 / ****** called and said the cooktop she selected wouldn't work and she needs to come in and select a gas cooktop.
- 6/9/22 / salesperson emailed ****** to follow up w/ no response
- 9/1/22 / salesperson emailed to follow up again
- 9/6/22 / salesperson emailed to follow up again
- 10/14/22 / salesperson had a call where customer indicated they were "holding off on the cooktop for now"
- 1/18/23 / Customer Care team emailed to follow up
- 1/25/23 / ****** called screaming at our Customer Advocate about nobody ever following up. The call was transferred to Director of Customer Care who stated she just kept screaming and couldn't understand what it was that she actually wanted.
- 1/25/23 / ****** requested a meeting w/ Director of Customer Care on 1/27/23
- 1/27/23 / Director of Customer Care met w/ ******, cancelled the customer's orders and refunded the customer in full.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
11786 Westline Industrial Dr
Saint Louis, MO 63146-3402
Business hours
Today,9:00 AM - 2:00 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | 9:00 AM - 2:00 PM |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.