Customer ReviewsforMolly Maid of St Louis & St Charles

Ive used this company for almost 5 years. The quality of work is par as I can do much better job, but I keep them around because its nice to get a break. Ive never been late in paying and tip generously every time despite good or bad service. Sometimes its really bad, but its not worth my time to complain so I just clean it myself afterward. Most of the cleaners are good people and professional. There has been few incidents but only one worth mentioning here. I returned home noticing that one of my potted plants soil looks disturbed. Its an old and expensive cactus. Knowing it should not look like that, I checked the cameras and found that the cleaner dropped my cactus from 4 feet distance TWICE. After the second time its dropped, the second cleaner came to help the dropper and shoved my cactus back into its pot. Nothing was reported to me, Im sure they think Id never find out. Check was grabbed from table, as well as the generous tip I left. I emailed the company reporting the incident and the business owner himself, responded to me. He said sorry but theres nothing he can do about it. No compensation was offered or discount on next cleaning. The cactus is worth over $100 if you manage to find one, but its irreplaceable to me. I then reply to his first email stating that this kind of behavior is unacceptable. Guess what? As unprofessional business owner, he never responded back, the next scheduled visit is no call no show, the following scheduled visit is the same. So not only The owner refused to take responsibility of damage, he also being very childish by cancelling my service indefinitely without notice. I have to get the house ready every time cleaners come. He wasted my time by playing his game. This company should be avoided at all costs. If hes truly insured and bonded, he should be able to replace my dead cactus. Do yourself a favor and look elsewhere.

We used Molly Maids for about a year for general house cleaning. The service was fine and the team was professional. We had a small incident on day during the service - one of the team member accidently broke a glass lamp shade in our bathroom. She apologized, cleaned up the mess and reported it to her supervisor. That is when the issues began. I had no issues with the cleaning team at all, The manger did not call us about the issue or about getting the lamp shade replace - we had to contact him. We cannot get lamp shades for the fixture as it is 17 years old and the style is not currently made. We said we then needed two new fixture at which the manger bulked at acted like we we demanding an upgrade rather than a replacement of the damage his team caused. He said he could find shades - we gave him 3 week he could find two shades by we had two fixtures with 3 shades each we need 6. He then turned if over the insurance company and DROPPED as a client he was upset that we actually wanted out damaged fixture replaced. He thought we were being unreasonable! He is NOT a professional person and handled the situation poorly. I WOULD NEVER USE this company again - and it is a shame as the cleaning team was good and professional. Others should be warned of this situation as they too could have and issue if anything gets damaged in their home.

After 4 cleanings - Very pleased. Very thorough, prompt, kind and caring cleaners. Have recommended Molly Maids to two others already.