Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them for other service but they ended up replacing a faucet and charging me $700 for it and the labor. I asked for an itemized receipt to be emailed. It never came. I called several times, and also emailed them with that request. No fulfllment of the request has occurred. When I called and asked for the office manager they said that she was on the phone and would call me back. I haven&#**;t received a call back and doubt that I will.

  

  Business Response

  Date: 07/01/2025

  Thank you for your feedback. We apologize for any frustration you've experienced while trying to obtain your itemized invoice.
  We mailed a detailed invoice to the address on file on June 11th. Unfortunately, we do not have an email address associated with your customer profile, nor was one provided when you submitted your complaint, which is why we were unable to send it electronically.
  For clarity, the original invoice breaks down as follows:
  Side spray faucet: $267.19
  Labor (2 hours and 6 minutes): $445.00
  Manager coupon discount: -$25.00
  Total: $712.19, which was reviewed and signed off at the time of service.
  Weve attached a copy of the invoice below for your reference. If you would like to receive a digital copy, please contact us with your preferred email address, and well be happy to send it promptly. We value your business and are here to help resolve any remaining concerns.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The work was performed on March 11, 2025. I was out of town for a month and hired ******* Plumbing to perform the plumbing work at a rental property located at **********************************. The tenant was home and let the technician named ***** ****** into the premises. ******* Plumbing Heating/Cooling was hired to replace the shower cartridge at the premises. After replacing the shower cartridge, the Antons technician ***** ****** contacted me and stated that he replaced the shower cartridge and this did not resolve the water pressure problem.***** submitted two quotes for additional work that would be required to fix the problem.I was returning to ************** in three weeks and I decided to delay spending additional money on this water pressure problem until returning to ************** so that I could look into this problem and decide on the best plan of action to complete the repair.On April 8, 2025, I went to *************** to assess the water pressure to the bathroom shower. I decided to look at the installation of the shower cartridge because it did not make any sense that replacing the cartridge did not fix the water pressure problem. I thought that maybe the Antons Plumbing technician either installed the cartridge incorrectly or maybe there was a blockage that could be cleared by removing the cartridge that was installed by Antons Plumbing. When removing the shower valve lever and looking at the currently installed shower cartridge, I could clearly see that the shower cartridge had not been replaced as of terms of payment to Antons Plumbing. At this point, I made a video of the removal of the currently installed cartridge and took a photo. Antons Plumbing charged me $486.75 for work that they did not perform at this premise. I have contacted Antons twice and Antons has made no attempt to contact me or resolve this issue. I am requesting a complete refund and an apology from Antons plumbing.

  

  Business Response

  Date: 04/21/2025

  Thank you for bringing this matter to our attention, and we sincerely apologize for the experience you've had.

  
  After reviewing the service visit performed on March 11, 2025, at your rental property located at *****************************************************************, we want to assure you that this concern has been taken seriously. Our technician, ***** ******, did report replacing the shower cartridge at the time of service, but we understand and respect your findings upon inspection.

  
  Since learning of your concerns, we have attempted to reach you directly to offer both an apology and a resolution. We would like to refund the full amount of $486.75 for the work in question and schedule a convenient time to properly complete the necessary repairs at no additional charge.

  
  Additionally, as a gesture of goodwill, we would like to extend our Ultimate Protection Agreement to this rental property for one full yeara value of $228. This includes two maintenance visits, priority scheduling, and discounts on future repairs, all designed to give you peace of mind and added value as a property owner.

  
  Please return our call at your earliest convenience so we can finalize the refund and arrange next steps. We truly appreciate your patience and hope to earn back your trust.

  
  Sincerely,
  The Antons Plumbing, Heating/Cooling & Energy Experts Team

  Customer Answer

  Date: 04/27/2025

  Complaint: 23199767
  
  I have reviewed the business' response and am rejecting it because
  
  
  Thank you for your response.  I purchased a cartridge at home depot for $30 and replaced the shower cartridge myself.  It would be much appreciated if you refunded me for the work that was never done ($486.75) and added an additional $30 for the shower cartridge that I purchased to do the work myself.
  Please remit a check for $516.75  to **** ****** and send to my home address of ***************************************************  Also, I have attached the receipt for purchase of the shower cartridge.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/19/2024 I had an appointment with Antons Plumbing to check my 2 water heaters. I was advised I need to replace both water heaters. The original loan said $5000 interest free for 24 months to replace both water heaters. Then I received loan documents to complete for $4978 interest free for 24 months with payments starting February 2025. 12/20/2024 both water heaters were installed. I noticed discoloration and debris in all my water faucets. This was concerning as I have an autoimmune disease and this was not happening prior to installing two new water heaters. I called the company several times to resolve the issue due to health concerns. 12/27/24 Antons plumber came to flush my water heaters.He broke my k*** on my washer water line. He then worked on my kitchen faucet-at the time the water was working. Once he finished I had no water in my kitchen. He said I have to wait until 12/31/24 when the original plumber returns. This was inhumane washing dishes in my bathroom. 12/31/24 the original plumber looked at the issue and said I need a new kitchen faucet costing between $400-$475.00. At this point I was mentally and physically exhausted. I called Antons and spoke to a manager to explain what happened and she sent a plumber to replace the kitchen faucet. 1/1/2025 I checked my bank account and saw on 12/23/2024 Antons deducted $4978.00 from my checking which should not have happened as I was already approved for my loan with repayments to start monthly in February 2025. As I write this compliant I am shaking as this has been a very stressful, financial, unsanitary process. I am requesting Antons to ensure my loan is cancelled and I am requesting a total refund of $4978.00. I called Antons first due to their reviews and BBB rating however I am totally dissatisfied with this entire process. It is also impacting my health so I prefer a cancellation of the loan, a total refund of $4978.00 so I do not have to experience any additional stress or financial burden.

  

  Business Response

  Date: 01/02/2025

  First, let us sincerely apologize for the distress and challenges you experienced during this process. At Antons, we hold ourselves to a high standard of service, and its clear that we fell short of those expectations in this situation. Your health and trust in our company are incredibly important to us, and we deeply regret the impact this has had on you.

  We are glad you were able to speak with our General Manager today and we hope after we take these the immediate steps to address your concerns, including processing the refund of $4,978 and ensuring your loan was canceled as requested. We hope this action has provided some relief and helped to rebuild your trust in Antons.

  We also want to apologize for the issues you encountered with your kitchen faucet and washer water line. We recognize how inconvenient and frustrating it was to be left without water in your kitchen, especially given your health concerns. It was never our intention to cause you additional stress, and we regret any lapse in communication or delays in resolving the matter. We also look forward to reassessing the issue to find the best possible solution for you.

  We are committed to ensuring that experiences like this do not happen in the future. Our team has reviewed this case thoroughly and implemented steps to improve our processes and communication. Your feedback is invaluable, and we are grateful you brought these issues to our attention.

  Please know that we are here to assist you with any additional concerns or questions you may have. We sincerely appreciate your patience and understanding as we worked to resolve this matter and hope we can restore your confidence in *****.

  Thank you again for allowing us the opportunity to make things right.

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** Head

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looks like Anton's bought out ***** ******* ****. I paid for a maintenance agreement with ***** ******* where annual maintenance visits were $65, and it is still in effect. I paid for it on 7/20/2020, and it expires on 7/20/2023. But Anton's is not honoring it. They said I would be charged $89 for my upcoming annual AC maintenance. I can't imagine trusting them with my business going forward if they're not honoring contracts with customers.
  
  I'd like a refund of the $60 I paid for this maintenance plan.

  

  Business Response

  Date: 03/28/2023

  Customer has been contacted and received one complementary year of service. Customer has removed all reviews and would also like to remove this complaint 

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  *** ****

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business came to bid out a plumbing job for rehab in April 2022. After agreeing on the invoice of about $20,000. The work start. Rough in went well although delayed. I paid as instructed per agreement. They are supposed get a final inspection and then I pay a balance of $300 but now insist they want more money. This coming after additional jobs of over $12,300 due to a flooding basement (Not their fault but they absolutely took advantage of the situation).They abandoned the job for almost 6months and fast forward to a year they try at every turn to either have me pay more than agreed or come up with a reason why its my fault despite the lack of communication on their part.**** the owner is a pathological liar and I regret having any conversations with him without recording it. He promised so many things to get the job but as soon as he did, he disappeared and became hostile whenever I reach out.At this point, I just want them to do the inspection, pass and collect their $300 balance. They are threatening not to do that until I pay more money.

  

  Business Response

  Date: 05/15/2023

  We have resolved all the customer's needs and have waived $400.00 of fees. 

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************