Customer ReviewsforSoft Surroundings

I wish I had read the reviews before I ordered from SS. I returned 4 orders in one bag and included the packing slips in the bag. One order was credited and the other merchandise was not credited back. 3 swim suits, one I asked for an exchange. 3 tops at approx 100 each Over $500.00. All information was on my account on web site. It was not the first time I had returned multiple orders in one bag with no problems. I am now returning clothes in my closet that have not been worn. Never again will I shop from SS. THE NEXT COMPLIMENT I RECEIVE I WILL WARN THEM DO NOT ORDER FROM SS

I will NEVER, EVER do business with SS again. They used to be good. Now their phone employees are inept and rude. Will NOT put you through to managers when asked. They don't listen. You tell them something and then they ask the same thing again. Very hard to understand most of them with their heavy accents.I ordered something from a manager one day, after a lot of stressful time dealing with the people that answer the phones. He took all my information and said he would flag my account that I could send whatever didn't fit back with no charge for shipping, as I had to order 2 of each item to determine the correct size.The next day got a message saying I needed to call them because something did not go through.When I called they would not put me through to the manager I spoke to the day before and said my account was not flagged that I would NOT have to pay shipping back. They would reorder the items but not honor the Managers agreement with me. I believe the managers name was *****!!!Then the girl on the phone reprimanded me for not being nice to the employees. I was fine until their lack of work ethics with someone who was trying to spend money with their company, stressed me out.Obviously from all these reviews this company should definitely NOT be in business, and it doesn't look like they will be for long. SHAME ON THEM!!!I'm also calling the BBB.******************

Worst customer service EVER! I returned a dress immediately after receiving it which they claim they never received. Long story short, after too much time on the phone.... no refund, no dress and they lied to me several times, saying that I'd get a refund, when they had no intention of doing so.

Beware when ordering online from Soft Surroundings. If an item needs to be returned you will pay for ***** to ship it. Once it is received by the returns department it should be immediately refunded but nope this doesn't happen. Any other company I have returned merchandise to refunds the purchase as soon as ***** has scanned the package. Their business practices are very sketchy, there is a good reason they have gone bankrupt.

Why does it take a month to process a refund. Based on the negative reviews soft surroundings is a joke. When I inquired about refund I got some made up excuse. The merchandise is not cheap and I would think Soft Surroundings would provide better service. Shame on you.

I ordered a velvet blazer on Sept 26, 2023, had it delivered to our local store in ***************, **. When it arrived at the store it was a wrinkled mess and was sized very small so was not a good fit. I tried it on at the store, never left the store with it, returning it on the spot on Oct 5. My receipt stated it may take 10 days to show up on my cc statement. It is now 17 days and still no credit for $127.84. This is a lousy way to conduct business. I have tried to call customer service but was told to call back because they may be undergoing system updates. I have emailed but thus far have gotten no response.

This company is criminal, not only do they keep your refund money for weeks (which multiplied by hundreds of refunds is money in the bank for them) but they also charge you a flat shipping charge of $10 and then you have to pay restocking and tax on an item that I no longer have. My purchase was $88 and and my return was $75. CRIMINAL Shame on you!A copy of this is sent to the BBB!!!They took my money on **** returned the same day and my refund was not placed until ****.*************************