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Find a Location

HYPER Indoor Air Quality Experts has 1 locations, listed below.

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    Business ProfileforHYPER Indoor Air Quality Experts

    Air Duct Cleaning
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.5/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/6/2021

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers air duct cleaning.

    Improve your air quality at HYPER indoor air quality company, we specialize in regular home duct cleaning to ensure our customers are breathing clean and healthy air.

    Products & Services

    Air Duct Cleaning, Dryer Vent Cleaning, UV Air Purifier

    Business Details

    Location of This Business
    11252 Midland Blvd Ste 101, Saint Louis, MO 63114-1119
    BBB File Opened:
    5/20/2015
    Years in Business:
    9
    Business Started:
    4/21/2015
    Accredited Since:
    12/6/2021
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Hyper LLC
    • HYPER of St. Louis
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Ms. Michelle Stonebarger, Owner
    • Mr. Mitchell J. Stonebarger, Founder
    Contact Information

    Principal

    • Ms. Michelle Stonebarger, Owner
    • Mr. Mitchell J. Stonebarger, Founder

    Customer Contact

    • Mr. Mitchell J. Stonebarger, Founder
    Additional Contact Information

    Industry Tip

    BBB Tip: Cleaning your air ducts

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/20/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    They said that we have **** in our airducts. He had a Proclean swab test, I have video and pictures of this. This is a brand new home to us. We went in to get our ducts cleaned and it was going to cost $1500 and $2000 for the second furnace. They said they couldn't sanitize the ones in our attic because fiberglass insulation. It was $3500 to remediate the **** and prevent **** from happening throughout the year. I trusted them that they were professional and knew what they were doing. It was found out that they were committing fraud. So I called the company that the test they used was for food contamination and not to test for household ****. They owe us $7,000.00. We would like a refund of $7,000.00.
    Read More

    Customer Reviews

    16 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Olivia M

    1 star

    02/01/2024

    I recently had Hyper out to Clean the air ducts at our home and it was a horrible experience. They gave us one price on the phone and then when they got to our house, they tried to tell us we had mold in our vents and our they need to do a Mold clean which was $1,800, we were originally bid $595. We had just purchased the house and had two mold inspections that conclude the house was safe of mold. ***** the owner was the worst part as he originally came under the impression as "the inspector" and concluded we needed the mold cleaning. He pressured the mold cleaning extremely and made us very unconfutable. As soon as he felt we were not budging on switching to the more expense service ***** reveled he was the owner, and he became very unfriendly and unprofessional. When this occurred, we contemplated canceling the service all together, which we were then rudely informed that if we canceled service, we would not be refunded our $200 deposit and then we could be subject to a cancelation fee as well. In the end we ended up having them complete the basic clean package at $595 as we figured some service for the money already spent was better than nothing. Upon completion we checked the vents and when we ran a hand over the interior of the vents, they came up covered in dirt and dust. This company completely took advantage of us, and I cannot recommend enough that no one else us them as this was a complete waste of time and money.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

    BBB Reports On

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