4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Emily L
1 star09/18/2023
They screwed up our unit multiple times and then wanted to charge us for the problem. The last time they were here was august of 2022, the ***************** from their office proceeded to call me today saying that I owe an invoice for 450 dollars. I tried explaining to him that I didnt owe it. He then proceeded to talk down to me, followed by yelling at me and then hanging up on me. Absolutely horrible customer service. I have since had another company take over servicing our unit and have had absolutely no issues with it. Makes me think Galmiche and sons is doing something shady for sure.
Galmiche & Sons Heating & Cooling Response
09/19/2023
Galmiche and Sons installed a new system for ************** in 2015 and have done our yearly maintenance on the system since. The only issue that arose was a leak in the evaporator coil from the manufacturer. The Evaporator Coil itself was still under warranty which we honored, but we were outside of the labor warranty, therefore the agreed upon flat rate charge to replace the coil under warranty is $450.00, that is still due from **************. The implication that Galmiche and Sons is "Doing Something Shady" is an unfortunate accusation that is untrue as we honored all warranties and services since 2015. Galmiche and Sons always stands behind their work and will continue to do so.Review from Jill a
1 star01/11/2023
I used to think this was the best company until the dispatcher, ***** ****** showed how rued and ignorant he could be. On 4/20/22, I made appointments for 3 different systems to get maintenance. ****** was so rude, I called back and cancelled appointments. He had the nerve to call me back for a reschedule and I told him I hired someone else. I will never use this company ever again and my family and friends wont use them either.Review from Richard K
5 stars08/03/2022
I had a new A/C unit and air handler replaced by ***************************** The work had to be done in a very tight area They worked all day without missing a beat The job also involved my electric panel box They got the job done They also assisted me with payment options Job well doneReview from Corey C
1 star05/06/2022
They replaced a shorted circuit board on my furnace but failed to look into the root problem and then proceeded to tell me theyre not going to warranty their work, charge me for labor again and tell me its my fault because they didnt fix the underlying issues.Galmiche & Sons Heating & Cooling Response
05/10/2022
************** Called into Galmiche and Sons with an issue with the furnace. Galmiche and ************ tech diagnosed a bad circuit board. Galmiche and Sons replaced the board under warranty from an install that was not ours under a warranty from a manufacturer that we do not carry. Galmiche and Sons got an additional call that the furnace was acting up again, when dispatcher questioned if the board had gotten wet ************** became immediately unhappy with dispatcher that he was being questioned about a possible problem. ************** blamed Galmiche and Sons for an install that our company did not do, and relayed the message that this is not our manufacturer and not our install. We did not know if the manufacturer would honor another warranty on the same problem. Galmiche and Sons tried to go the extra mile for ************** by honoring a warranty from another companies install and another manufacturers warranty that we do not carry.
Customer Review Rating
Average of 4 Customer Reviews
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