Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/24/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Between July and September of 2021 we contracted with Assistance Home Care (AHC) for daily and nightly in-home care/assistance for our dad diagnosed with Alzheimer's and parkinsonism symptoms. After a litany of issues with incompetent "CarePros" as they call them, we terminated their services. When we did, we requested a one-third refund of all monies paid because of the hyper-vigilant and extreme measures we had to take to help rectify the situation for our dad. Instead, Mr. ******, the owner of AHC gave away my dad's money to somebody else. Please read our full complaint in the attached.Business response
12/20/2021
This matter was fully resolved with the ******** family and the complaint should have been removed.Customer response
12/20/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. Additionally, this was resolved independently by the business upon receipt of the copy of the letter to Ms **********. If there is a way to withdraw the complaint, please do so.
Sincerely,
**** ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2234 Bluestone Dr
Saint Charles, MO 63303-5978
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
---|---|
TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.