ComplaintsforSchwartz Brothers Landscape Solutions
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Complaint Details
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Initial Complaint
11/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They do my neighbor’s yard and they have been discharging the yard waste into my yard and on my driveway. We have been asking them not to, close the shoot or go in the other directions when mowing but they didn’t again and we talked to the workers about stopping and called the office to have this addressed but have not heard from them again. We called two weeks ago about how the workers put a dead branch from my neighbor yard into our bed of plants, it was about 4”diameter by 10’ long, left messages on answering machine several days and called the nest week too, but no call backs. Sending yard waste and debris from someone else’s yard into ours in not acceptable, should never happen but thing company seems to think that it’s okay practice and doesn’t bother to inform their employees it’s not!Business response
12/01/2021
This is a neighbor of one of our long standing customers. She has called and badgered 3 separate crews, threatening them with calling police on them. We have responded to all the customers concerns as well as have met the customer on site to walk through options. We currently service her neighbors lawn and we are most likely discontinuing service because of the neighbors complaints and unreasonableness. We have tried to do all we can to help but the **** issue is that this person is unhappy with the condition of her neighbors lawn which we service. We can not force a customer to fertilize and spray weeds in their lawn just because this neighbor would like to live next to a beautiful lawn.
The only legitimate complaint we saw was the instance when a stick was moved in error onto her property line, which we came by and picked up promptly. It is our opinion that we have resolved this customers complaint as best any company could and would appreciate her stopping posting falsehoods and threatening our workers
Customer response
12/02/2021
Complaint: ********
I am rejecting this response because:
Sincerely,
****** ****
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Contact Information
569 Muirfield Dr
Saint Charles, MO 63304-0429
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.