Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They make predatory ***** on subpar cars and have subpar repaired our vehicle 8+ times in 12 months of ownership since February 2024 purchase. Have previously complained to BBB and it was called resolved. Next step I have a company with the Missouri State Attorney General waiting for results there. Advise anyone with a complaint to think about doing the same.

  Business Response

  Date: 03/13/2025

  We brought the vehicle in and repaired the vehicle at no cost to the customer.  We called the customer to let them know their vehicle was ready for pick up.  The customer came in and picked up their vehicle.

  Customer Answer

  Date: 03/14/2025

  Complaint: 23029882
  
  I have reviewed the business' response and am rejecting it because:
  Again it overheated and went into overheating shutdown mode on the way home from picking it up from their service department for the same issues over and over. Setting with them again for the 10th time in 13 months of ownership. At this point we want out of our lone made whole and paid in full in good  credit standing on all credit reports with proof. 
  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/20/2025

  I spoke with the customer and the situation has been resolved.

• Initial Complaint

  Date:01/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this place in January of 2024. It was in the shop a month later for the same issues I am still having now and it has only gotten worse. My car has been in that shop 8 times in the past year and everytime I get my car back the check engine light pops back up. I went to the attorney general and they lied that the car was fixed. I go to check my oil today and oil spews out of the dipstick. I told them I had gas in my oil and they said I was wrong when three other people smelled the oil. I just want a legit and decent car. I pay my payment before its due or on time. I have no issue with the **** side, it is solely the service center. I have text messages saved dating back to February of last year of me telling them the issues. They say its the catalytic converters and O2 sensors. Then why is something burning under my hood whenever I turn on the heat? Why is oil spewing out of my car? There is something really wrong with this car and they just do not fix the issues. They said bring the car back why would I bring it back when they couldnt fix it the last 8 tries? Im sick of this. I pay for a car thats going to end up dying on me.

  Business Response

  Date: 01/22/2025

  we have communicated with the customer and have made arrangements to get the vehicle into the service department to diagnose the vehicle.

  Customer Answer

  Date: 01/22/2025

  Complaint: 22832829
  
  I have reviewed the business' response and am rejecting it because: it has been two days since the two truck was called. I would like my car to be fixed before I consider anything resolved. This has been months of failed services and now the 6 codes throwing are all due to faulty exhaust which was supposed to be fixed months ago.
  
  
  Rayschell ******

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my 2012 equinox from Byrider in rolla mo and The sales lady that wouldnt take no for an answer said that if I went ahead and treated my car that day that she would blow in my state certified and talks a lock device until I got the money to pay for the transfer from one car to another, which is a whopping ******************************************************************************************************** my drivers license, and then they didnt bother to give me the roadside assistance that was included in my warranty for the car and so I had to pay out-of-pocket over $100 to get my keys and locked out of the car one night because nobody would answer me if I rider and nobody gave me the info I needed they didnt reimburse me for that. The locksmith then broke my window. I dont think they replace that either. My car started knocking. I havent had this car but a month and it started knocking like theres something really wrong with the engine and its. Sputtering out and dying at stoplights GB rider said to cope they couldnt get it into the shop until 31 October, which was over two weeks away. My car would make it so I dropped it off over a week ago and have been showing out $100 a day for a rental because ***** writer doesnt cover rentals apparently in this place not only doesnt answer my calls or my text to give me the runaround and just tells me we dont know will get back to you now Im completely flat broke. I have no more money and Im on foot and I have a mother in a wheelchair that needs to go to the doctor. What am I supposed to do now and they completely ignore me they dont care I feel like I should be reimbursed for my rental payment for my car payment and all the work done to my vehicle should be done free.. Very rude, very unprofessional and not good business

  Business Response

  Date: 11/05/2024

  I called and spoke with the customer to resolve the complaints she had.

  Customer Answer

  Date: 11/06/2024

  Complaint: 22501723
  
  I have reviewed the business' response and am rejecting it because:
  They most certainly did not resolve my complaint! They called and told me basically to take back the car I used as trade in, and thats it. No help with reimbursement for the tags inspection etc, or time and wages lost, plus Im having to come outta pocket for the reinstatement of my driving privileges.the car company caused the loss of my license by not allowing me to wait another week to get the vehicle when I got paid, the sales lady( I have the messages to verify) knowingly and willingly refused to wait, she even cleared the trade with the manager. She promised to blow daily into the certified Intoxalock device until I got paid and could afford the $350 to transfer the device. She did not in fact do as promised and I lost my license and have to go thru a mess to get reinstated. And they company wasnt exactly professional when communicating.

  
  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/11/2024

  We have been in contact with the customer and have worked with her to resolve her issue.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased used Car at the end of Feb 2024. I purchased a ***** miles warranty on the car. The car continues to stop, engine problems, oil leaking, keeps stopping and AC problems. I; would like to return the vehicle back to the dealership and refund.

  Business Response

  Date: 08/13/2024

  I spoke with the customer and reminded him that he didn't need purchase the warranty that it was included with the sale of the vehicle.  We are working with the vendors and parts suppliers to get the parts needed to fix the issues with his vehicle as quickly as possible at our cost under his warranty.  

• Initial Complaint

  Date:07/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I are going through them. We purchased a car in March and trying to obtain our title. Every time I call back, we get the runaround. We can&#**;t register our car and are beyond frustrated on what to do. We have had the car for 5 months and still don&#**;t have the title to the car. We would like the title to the car.

  Business Response

  Date: 07/17/2024

  We had a good title issued by the state.  The local DMV office rejected it for an unknown reason.  They have yet to review the issue and we are waiting for their resolution.  We are in communictaion with the customer about possible resolutions. 

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2016 **** fusion on December 29th 2024. The day after the head gasket blew, they fixed it, then the alternator went out. Has had a new radiator, oxygen sensor, water pump, fuel pump, fuel ****************** seals, new ************ BRAND new tires were all cupping and had to be replaced. My car is still currently u def ************* car will randomly die in the middle of the road while Im driving. I have almost been hit by so many cars due to this & I called the car lot to get it fixed. My car has been to the shop 9 times and a total amount of days adding up to over 1 month of owning the car, and the issue still is not fixed. They told me to record my car everytime its starting to die, I have done so & have atleast 20 different videos of it dying some back to back & they now tell me the videos dont matter. I went in yesterday and showed them the video and they said something is definitely wrong with it but then the mechanics & the ** told me there is nothing they can do because they dont know what it is. All they do is replace the alternator everytime and it doesnt change anything. I have had 3 alternators installed since owning the car and every alternator I get installed from then fails the voltage test. They will not fix it and it is still under warranty & when I spoke with them yesterday I asked for the owners name & phone number and they said Im not giving you that and walked inside. Im raising my 3 year old niece and I feel very unsafe putting her in my car as it does randomly and I dont want to get hit with her in here. As well that I drive 40+ miles to work and Ive had to call in at time because my car keeps dying.

  Business Response

  Date: 03/15/2024

  We have spoken with the customer and he is to come in to speak with us today to resolve this issue.

  Customer Answer

  Date: 03/18/2024

  Complaint: 21431760
  
  I am rejecting this response because:

  I have texted ************************* in regards that I was not able to make it in at the time agreed due to I worked nightshift and got home at 7am & had to get sleep to be back at work at 2pm. I messaged ******** to change the time & date that we meet to discuss options & he has responded to come in anytime and ask for ******* or ***** and he would come up to speak with me. That is after the fact that they came to my place of employment & repossessed my vehicle that I have never missed a payment on nor been late on a payment. They had me clean the car out and take my license plates off and then have blocked me from the business page. When the tow truck had taken my car I asked to see the repossession paper & they stated that I was not allowed to hold it & stated that I was late on a car payment. I have bank account proof that I have never missed a payment nor been late, as well as a calendar of dates that my car payments will fall on until my car is paid off & can show proof of both of those:) I have contacted the car lot to speak with ******* & ***. *** proceeded to tell me he had a customer just minutes before closing time and he would call me back tomorrow & never did. As well as *******, I asked to speak with her & they said she was busy they could take a message and I kindly asked them to have her call me back the following day & their response was absolutely & I as well never received a call from her. If the said car lot can make things right on their end & give me all the money back that I have paid for the 2016 **** fusion & DOES NOT report anything bad to the credit bureau & does not **** it as a repo then I would gladly call everything even & I will be done speaking with them as well as they shall be done speaking with me. I have proof of said **** Fusion dying each time, stamped with date and time. I have all receipts of things that the mechanics have replaced & the car was still not fixed & yet they said there was nothing they could do due to them not knowing what it was. Any proof that is needed for anything, I will gladly share:) I truly believe that at this point where we stand, they should give me my money back, dont report bad to my credit as they have done me wrong & I will gladly go on my way & no longer make contact with the car lot as they should not make contact with me. Until then I will continue to reach out to them to resolve the issue. They have blocked me from the business page & will no longer answer my phone calls nor messages. There is no reason for the actions that they have done. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/02/2024

  This looks similar to his original complaint. He has come to the dealership and this issue has been resolved.

  If this is a new complaint (instructions were that it wasn't, but still unresolved) this issue has been resolved.

  Customer Answer

  Date: 04/03/2024

  I resolved the issue with the customer and still got an email on 4-1 saying that I did not.

  
  

  Business Response

  Date: 04/03/2024

  I did respond to the customer and resolved the issue.

  
  

  Business Response

  Date: 04/03/2024

  I resolved the issue with the customer.

  
  

  Business Response

  Date: 04/03/2024

  We have been in contact with the customer and taken the necessary steps to resolve the issue.

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from them on Sept. 12 and it overheated, broke down and I had it towed back to them. They called me 3 days later and told me it was fixed, I didn't even make it home. It was steaming and water running out of it, boiling over. I called them on the spot about it and they pretty much told me find a way to get it to them and they will see if they can fix it. I just paid $200 to get it towed and I don't have the money to get it towed again.  I am paying $800 a month, on time, for a vehicle that I can't even use. 

   

  I would like for them to pay for the towing the second time to them and to fix the car. 

  Business Response

  Date: 11/28/2023

  I spoke with the customer to resolve the issue. We covered both service visits under warranty for the customer. Towing is not part of our warranty.  I did offer to pay for AAA towing package for the customer and she accepted so any future tows would be covered under their program and guidelines.  

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2012 Chevy Cruze on January 7, 2023. I stated the car had a bad clutch which they promised to fix and give me a loaner vehicle while being fixed if clutch went out. It went out on February 1, 2023 I got no loaner then after picking the car up on February 9th the very next day the coolant reservoir would not hold a drop of coolant do to a half dollar size hole there ser ice department put in reservoir then tried caulking the piece back in. Followed by loosing all brakes due to vacuum line coming apart right next to reservoir. I fixed both issue on my own by February 12th then the morning of February 18th walked out to car to find all the tranny fluid was on the ground and the car was out of commission again. This non working car has cost me two jobs and has been running less often then it has been broke down. All I want is my money back for this Lemon they sold me but they just continue to hang up when I try calling.

  Business Response

  Date: 02/21/2023

  I spoke with **** and I am working with him to resolve the issues with the car.

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for a finance company we paid off this company with a check Sept 24th and paid off the auto it is now 1/26/23 and they are refusing to send a lien release as well as providing the title, when we call and speak to them we are being cussed out and screamed at when we are attempting to collect the lien release they are legally obligated to provide to us. There was a man and a woman both screaming at us refused to give us their names but said they would not release anything without now knowing my name to contact my boss which again is illegal to hold the lien release like this. I am need of help obtaining this information asap please

  Business Response

  Date: 02/10/2023

  I have been trying to reach out to the customer.  She replied via email saying she was available between 1-2pm.  I was traveling so I didn't get the email until this morning.  I emailed her this morning and asked what would be a good time to call her.  I have not received a response.  

  Customer Answer

  Date: 02/10/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  nobody has attempted to get ahold of me or the office. That is a false response. 
  
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 02/13/2023

  I called and spoke with Mrs. ******** personally and she said the matter has been resolved.  

  thank you,

  *** ********

• Initial Complaint

  Date:01/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a vehicle from ****. With Byrider in Rolla Mo, on 10-21-2022. To be used by a granddaughter and her making payments. I did have body damage on both driver & passenger side, & left back tail light. Trusting that the mechanical function of the care was in order. Temp tags for 30 days. Being late in the day of business, was told to bring car back in for a full detail & replacement of a tail light cover. When going to put plates on the vehicle I was told the car needed to be brought in for inspection. Current one had expired. Around mid Nov. 2022. I personally drove the car back to the dealership, & did not experience any unusual function of the way the car drove. Car was dropped off to be inspected and detailed. After a week I reached out, placed on hold or had to leave a message & messages never returned. this went on for weeks. When I did speak to service or sales was told the car needed repairs and they were waiting for parts. Week or two went by and still no parts. Then another week & was told that the car had damage under body, to the extent that an adjuster was contacted for estimate of damage. The car was not wrecked while in our possession. Still when I ask for status, I am told waiting on adjuster. I was sold a car with mechanical damage. Never once was I contacted in reference to the damage or status of the inspection. Contact was for payments only. I would like for the business to admit I was sold a car damaged, and release me if this contract.

  Business Response

  Date: 02/17/2023

  I spoke with ********* ******* and have resolved her issue.