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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I purchase a $200 gift card for my girlfriend as a Christmas present she went to the business and received services upon paying they did not use the $200 gift card she presented them they simply charged the whole amount of $324 to my bank account. When I noticed I called my girlfriend and told her what happened she went back and talked to them and they voided it. Then the business claim that we still owe them $124 for the extra which was fine with me but I told them I would have to wait until the void came back on my account because I did not have the money at the moment and it was their mistake in the first place. Well today they charge my card which totally sets me back now I can't pay a very important bill which is my electric because they decided to take the money out when I specifically ask them not to
Business response
01/11/2024
Dear ***********************************,
I hope this message finds you well. I am writing to extend my sincere apologies regarding an issue we recently discovered concerning the charges on your account with **********************. It has come to our attention that there were inaccuracies in the billing, and I want to express my regret for any inconvenience or frustration this may have caused you.
Upon a thorough review of your account, we identified the following discrepancies:
*Sunday, January 7th @ 5:33 pm (Massage Therapist posted the total amount to the **** ending in #****.
*Sunday, January 7th @ 5:33pm (Spa Concierge voided transaction immediately) this typically takes three banking days to refund the charges.
*Sunday, January 7th @5:38pm (*** corrected charges, billing the Gift Card in the amount of $200.00 and the remaining $124.50 was declined)
*Sunday, January 7th @7:42pm (*** tried posting the remaining $124.50 due and the credit card was declined)
*Wednesday, January 10 @ 12:14pm ((*** tried posting the remaining $124.50 due and the credit card was approved)
I understand the importance of accurate and transparent billing, and I want to assure you that we take this matter seriously. We have already initiated an investigation into the discrepancies to identify the root cause and prevent such issues from occurring in the future.To rectify this situation, we are taking the following steps:
Verification of all billing records to ensure accuracy.
Implementation of additional checks to prevent similar errors in the future.
Please accept our sincerest apologies for any inconvenience caused. We value your partnership and appreciate your understanding as we work to rectify this situation. If you have any further questions or concerns, please do not hesitate to contact me directly at **************.Best,
Aquarius Wellness Center for Healing ArtsCustomer response
01/18/2024
The business has made me whole so I would like to withdraw the complaint
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.