Business ProfileforSmart Foundation Repair and Basement Waterproofing

This company strung me along for literally 14 months after taking my deposit. Once the job finally started, they sent the invoice before it was completed and immediately started harassing me for payment. I'm honestly in shock at the lack of professionalism and humanity demonstrated by the people at this company.

Hi Katie, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced during the course of your project. This occurred during a time when we were winding down our concrete flatwork division at the end of the season and we tried to cancel the project and refund you the deposit on two separate occasions because of the long wait times and you did not want that. We strive to provide the highest level of professionalism and customer service, and it's disheartening to hear that we fell short of your expectations. Please know that your concerns have been noted, and we will use this feedback to improve our processes and better serve our customers in the future. Regarding the timeline of your project, we understand that delays can be frustrating, and we regret any inconvenience this may have caused. Our team works diligently to meet project deadlines, and we apologize if there were any misunderstandings or miscommunications along the way. Regarding the invoicing issue, we aim to ensure transparency and clarity in all financial matters. If there was any confusion or if you feel that the invoice was sent prematurely, we apologize for any inconvenience and will address this internally to prevent similar situations from occurring in the future. We value your business and the opportunity to serve you. If there are any further concerns or if you would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Thank you again for bringing your concerns to our attention. Sincerely, Blake B****, CEO at Smart Foundation Systems