ComplaintsforOmega RMS, LLC

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Initial Complaint
03/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ** ***** ********** LLC , I Do not have a contract with Omega RMS LLC , they did not provide me any the orignal contract as I requested .
Customer response
03/14/2024
Good morning , I have filed this complaint myself ,
All is true and correct , please process the complain .
Thanks
***** ****
Business response
03/15/2024
Thank you for contacting Omega RMS. We do not have record of a previous request for the documentation for this account. However, attached is the requested contract. Do feel free to contact Omega RMS at ************ with any questions.

Thank you,
Initial Complaint
01/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a notice that I have a collection from OMEGA RMS on my credit report. It says it was opened on 3/3/2023 for $3,000 with account number starting in ***** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.
Business response
01/29/2024
Thank you for contacting Omega RMS with your concerns. We are a third party collection agency collecting on behalf of our client. Attached, you will find the contract in which this debt is associated with. Feel free to contact Omega RMS at *************

Thank you,
Initial Complaint
01/22/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ********* ******* ***** **** I do not have a contract with OMEGA RMS. They did not provide me with the original contract as I requested.
Business response
01/23/2024
Thank you for contacting Omega RMS. According to our records we have not received a request from you requesting a copy of your contract. Attached, you will find the documentation. If you have any questions please feel free to reach out to us at **************
Thank you,
Customer response
01/23/2024

Complaint: ********

I am rejecting this response because: the requested contract is not with Omega RMS.

Sincerely,

**** *******
Business response
01/23/2024
That is correct. The original creditor on the account is LaserAway Med Spa, Omega RMS is a third-party collection agency collecting on behalf of LaserAway. Feel free to contact Omega at ************ with any additional questions. *************

Thank you,
Customer response
01/31/2024

Complaint: ********

I am rejecting this response because: I am unaware of this contract. The information in the contract is incorrect. I did not open this account.

Sincerely,

**** *******
Initial Complaint
10/10/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- I am not liable for this debt with ** ******* ******** ***** ***, I do not have a contract with OMEGA RMS, they did not provide me with the original contract as requested
Business response
10/13/2023
Thank you for contacting Omega RMS. Attached you will find the requested documentation. Feel free to reach out to Omega at ************ to discuss.

Thank you,
Initial Complaint
06/20/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I believe this account is reporting inaccurately. I do not recall having an account with this company. I don't think there is legal contract between this company & myself. I would like you to provide me verifiable proof this account belongs to me. I request a signed contract which will demonstrate a legal agreement. Please delete.
Business response
06/21/2023
Good morning,

Due to the presentation of the ID Theft report we have closed the account. Please find the attached letter for your records and for any additional questions please feel free to contact ***** ** ************* ***** ****
Initial Complaint
06/06/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im not liable for this debt with DENTON MUNICIPAL UTILITIES, I do not have a contract with OMEGA RMS, they did not provide me with the original contract as requested.
Business response
06/07/2023
Good morning,

Thank you for contacting Omega RMS. We do not have a record of this consumer in our system, we believe we have been contacted in error. If there are any additional questions please feel free to reach us at *************

Thank you,
Business response
06/07/2023
Good morning,

Thank you for contacting Omega RMS. We do not have a record of this consumer in our system, we believe we have been contacted in error. If there are any additional questions please feel free to reach us at *************

Thank you,
Initial Complaint
04/18/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In accordance with the Fair Credit Reporting act Omega RMS LLC has violated my rights15 U.S.C 1681b(a)(2) [15 U.S.C 1681 section 602 A]. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish data of an account without my written instructions. The company is falsely accusing me of owing them $3,712.10 for services I never used and refuse to remove it from my credit report, in direct violation to 15 U.S.C 1692 C (a) Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt. They have continued to furnish data and harasses me in reference to this matter.
Business response
04/19/2023
This communication is not an attempt to collect any money on the above-named account. Instead, this
communication serves to notify you that in response to your recent request, we have immediately ceased
our collection of this account and have returned the account to the creditor.
Additionally, we have requested the account be deleted from any consumer reporting agency to which we
may have submitted information. Consumer reporting agencies may take up to 30 days or longer to update
consumer reports and this is beyond our control.
Should you have any questions regarding this matter please feel free to contact us at the number listed
above. You may also contact the creditor directly.
Sincerely,
Omega RMS, LLC
Initial Complaint
03/09/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In accordance with the Fair Credit Reporting act Omega Rms has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. The company is false accusing me of owing them $1,262 for services I never used on a contract that was cancelled by the original creditor and refusing to remove it from my credit report although they have been made aware of all of this. In direct violation to 15 U.S.C 1692 C (a) Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt. They have continued to call and harasses me in reference to this matter.
Business response
03/20/2023
Good morning,
Thank you for contacting Omega-RMS with your concerns. Attached we have provided the supporting documentation regarding the complaint. Do feel free to reach out to Omega-RMS at ************ with any additional questions.
Thank you,
Customer response
03/30/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because:
I am deeply concerned by the blatant disregard for the violation of my HIPAA rights, Omega's complete lack of responsible communication as I have written to them several times with no response, and their failure to inform themselves that the contract they attached was cancelled by *********. It has come to my attention that my personal information was sold to a collection agency for services that were never rendered. I had cancelled the original contract and expected that my personal information would be kept confidential, as required by HIPAA laws.
I am deeply troubled by the fact that my personal information was disclosed without my consent and used in a manner that was not authorized. I believe that this act is a direct violation of my privacy rights under HIPAA laws. I demand that you take immediate action to rectify this situation. Specifically, I request that you remove any and all remarks related to the services never rendered from my credit report. Additionally, I request that you provide me with a written confirmation that my personal information has been removed from this collection agency's files as its unlawful for you to have them in the first place. If you fail to take action within by the end of next week, I will be forced to take legal action to protect my rights. Please be advised that I am entitled to recover damages for any harm caused by your violation of HIPAA laws. I hope that we can resolve this matter in a prompt and amicable manner. However, please be aware that I am fully prepared to take whatever legal action is necessary to protect my rights under HIPAA laws.
Regards, ******** *******
Business response
04/03/2023
Omega RMS is a third party collection agency that works on behalf of *********. Omega RMS only has access to the financial agreement between the consumer and the original creditor, there is absolutely no information provided regarding services received. It has been confirmed with ********* that this debt is owed for services received 07/11/2021. If there are questions regarding what services the charges are for the original creditor, *********, can be contacted. Their contact information is listed in the top left hand corner of the agreement provided in the initial complaint. Thank you,
Omega RMS
************
Initial Complaint
03/08/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This complaint is due to the negative marks made by your company on my credit file. I would be willing to accept this debt if it were mine and upon Validation and Proof of Claim but it’s not mine and there’s no way that you can validate it. So let it be known that I am requesting full validation of this debt. I demand that you take action on this matter because it is causing me a lot of stress lately. Please remove this negative account from my credit report. The value of my creditworthiness is at stake.
Business response
03/17/2023
Good afternoon,
Thank you for contacting Omega RMS with your concerns. Attached you will find the requested documentation for your records. Please feel free to contact Omega RMS at ************ to discuss.
Thank you,
Initial Complaint
01/04/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In accordance with the Fair Credit Reporting act Omega Rms has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. The company is false accusing me of owing them $4,442 for services I never used and refusing to remove it from my credit report. In direct violation to 15 U.S.C 1692 C (a) Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt. They have continued to call and harasses me in reference to this matter.
Business response
01/11/2023
Thank you for contacting Omega RMS with your concerns. We have contacted our client *** *** ***** ****** **** ****** ******** and they have requested that Omega-RMS close the account. Please find the attached letter for your records.

Thank you,

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