ComplaintsforStorm Guard Roofing and Construction
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Complaint Details
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Initial Complaint
10/24/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
In January of 2021 I paid storm guard roofing and construction $10,358.75 to replace my roof. This money was obtained by filing an insurance claim with AAA on my home. My furnace has recently stopped working well, and I had an HVAC company come out to see what the problem was. The HVAC professional went up on my roof and discovered that the vent cap for the vent stack that vents my hot water heater and my furnace was completely closed, had been put on too tight. That meant that those appliances were unable to vent at all. He loosened that and put a gap in there so that now that stack can vent, but it has rusted out the bottom of the pipe, my heat exchanger, and the inside of my furnace. The roofing company claims that they don't do vent caps, that they didn't deal with it at all, and it's not their fault. The items like the vent cap and the flashing for that vent stack are on my itemized receipt, meaning I paid for them. I have had no other work done on my roof, and they are the ones responsible for this problem. They refuse to discuss the matter with me any further. The HVAC professional said that he sees this type of problem all the time from roofing companies, that they put the vent caps on too tight which doesn't allow the stack to vent properly. I need these items replaced, and I don't think that the expense is mine. I believe that it is the fault of the roofing company, and I want them to take responsibility.Business response
10/25/2022
********* I do apologize, there was some confusion regarding the rain cap that was installed on your job. Traditionally, we do not install rain caps and needed some time to pull your job folder and investigate further. We did mention to you when you reached out to us that we would look in to this and get back to you. After completing our job file review of your project, we do see where the rain cap was installed and that does reflect on your invoice. Our CRM records show that I reached out to you on Friday, October 21st at 4:58 pm and I left a voicemail requesting you to return my call and I also offered an appointment date of Friday, October 28. In my voicemail I also mentioned I could have an HVAC person put together a quote for you to move forward, but that we would need access to the basement in order to put that quote together. I have yet to hear back from you. If you would, please reach out to us at: ************ so that we may resolve this issue and address your concerns. I look forward to hearing from you.
******* ******
Office Administrator
Storm Guard Roofing and Construction
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Contact Information
114 E Orleans St
Pacific, MO 63069-2163
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 10:00 AM - 2:00 PM |
SuSunday | Closed |
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.