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Business Profile

Bank

TBO Bank

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 115 total complaints in the last 3 years.
  • 68 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I borrowed $1000 from this company in may of 2025, and they are charging me $4000 for this loan. I just want to end my loan agreement and pay what i owed, these types of loan companies should be illegal and we shouldn't be borrowing from them, my lesson has been learned

    Business Response

    Date: 07/29/2025

    TBO Bank is based in Missouri. We have a branch in a local community in the city of Orrick where our operations are based. TBO Bank is an FDIC-insured bank and NOT a state licensed lender. This means we are regulated by the FDIC and the state of Missouri. The loans are governed by Missouri state and federal laws, which allows the bank to provide this loan product to you. 

    To ensure the most efficient handling, this correspondence was forwarded to our customer service team. The team will reach out to the customer directly to resolve any issues.

    Customer Answer

    Date: 07/30/2025



    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ***** *******

  • Initial Complaint

    Date:07/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received this email, and I have never applied for anything with this company:


    Dear Applicant,


    You recently applied for a loan with the below creditor.

    TBO Bank
    P.O. Box 199
    Orrick, MO 64077

    Thank you for your application. After carefully reviewing your application, we are sorry to advise you that we cannot grant a loan to you. If you would like a statement of specific reasons why your application was denied, please contact our compliance manager shown below within 60 days of receiving this notice. We will provide you with the statement of reasons within 30 days after receiving your request.

    TBO Bank
    ATTN: Compliance Manager **** *** ***
    Orrick, MO 64077
    ********************** ***********7

    If we obtained information from a consumer reporting agency as part of our consideration of your application, its name, address, and toll-free telephone number are shown below. The consumer reporting agency played no part in our decision and is unable to supply specific reasons why we have denied credit to you. You have a right under the Fair Credit Reporting Act to know the information contained in your credit file at the consumer reporting agency. You also have a right to a free copy of your report from the reporting agency, if you request it no later than 60 days after you receive this notice. In addition, if you find that any information contained in the report you receive is inaccurate or incomplete, you have the right to dispute the matter with the reporting agency. You can find out about the information contained in your file at the consumer reporting agency (if one was used) by contacting:

    ******* ********* **** **** *** **** Clearwater, FL 33758
    Toll-free Telephone Number: ************

    These companies need to stop this.

    Business Response

    Date: 07/21/2025

    Thank you for your
    recent inquiry addressed to TBO Bank. To ensure the most efficient handling,
    this correspondence was forwarded to our customer service team. The team will
    reach out to the customer directly to resolve any issues.

    Kind Regards,
    TBO Bank

  • Initial Complaint

    Date:07/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took out a loan with TBO Bank for $300 last November 2024. According to what was sent to me the repayment was going to end up with double the original loan $600. I have paid over $800 & they still want an additional $389. I am not paying that. This company is incredibly shady as I have never seen the document they claim is the contract. They used my electronic signature to place it on what I signed for the loan through email only showing the total loan amount but never showing the ridiculous amount they are asking to be paid for interest. I want the rest of my balance cleared in writing & want you to fully investigate this company because they are fraudulent, scamming innocent hard working people out of their hard earned money.

    Business Response

    Date: 07/16/2025

    Thank you for your
    recent inquiry addressed to TBO Bank. To ensure the most efficient handling,
    this correspondence was forwarded to our customer service team. The team will
    reach out to the customer directly to resolve any issues.

    Kind Regards,
    TBO Bank

    Customer Answer

    Date: 07/16/2025



    Complaint: ********



    I am rejecting this response because I do not wish to further engage in communication with this business due to their fraudulent business practice. 



    Sincerely,



    ****** *******

    Business Response

    Date: 07/18/2025

    TBO Bank is based in Missouri. We have a branch in a local community in the city of Orrick where our operations are based. TBO Bank is an FDIC-insured bank and NOT a state licensed lender. This means we are regulated by the FDIC and the state of Missouri. The loans are governed by Missouri state and federal laws, which allows the bank to provide this loan product to you.

    Additionally, TBO Bank is attempted to contact *** ******* to resolve directly and try to work through his concerns. 


  • Initial Complaint

    Date:07/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get a payoff balance from this company so I am not charged $8 a day interest. They will not answer my calls, return information I have requested or anything.

    Business Response

    Date: 07/07/2025

    Thank you for your
    recent inquiry addressed to TBO Bank. To ensure the most efficient handling,
    this correspondence was forwarded to our customer service team. The team will
    reach out to the customer directly to resolve any issues. It's important to note that customers can payoff the loan at any time without penalty. To self service, we encourage you to visit *************************** to login an service your account.

    Kind Regards,
    TBO Bank

  • Initial Complaint

    Date:06/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shady business practices. I paid off my loan, never got confirmation and they are still trying to take money from me. I attempted multiple times and multiple ways to contact customer support and nobody ever answers the phone. I got an email saying my request was closed with no resolution.

    Business Response

    Date: 06/30/2025

    Thank you for your
    recent inquiry addressed to TBO Bank. To ensure the most efficient handling,
    this correspondence was forwarded to our customer service team. The team will
    reach out to the customer directly to resolve any issues.

    Kind Regards,
    TBO Bank

  • Initial Complaint

    Date:06/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m in a poor spot with money and have been spiraling into a rabbit hole of tribal loans and this company TBO Bank was the most recent to accept me. I found out that the company Atlas Personal Finance was bought out by TBO Bank to continue to service their terrible loans. They are backed by the FDIC to be able to service these loans not too sure about the legality of that but once I noticed I was paying for crazy interest fees I tried to contact them over the phone which I waited hours and no response. I emailed them multiple times and still no response I filed a complaint and all they have sent me is an automated email. They have ignored my emails one of them asking to revoke ACH authorization. Them ignoring that request is illegal and they have been ignoring it for 2 days. This company is terrible and i’m trying to reach forgiveness or a settlement. I do not wish to do any business with this company nor do I want to give them any money. At most I will pay back what I owe with a legal interest rate and a new payment schedule. If they can not agree I will not bother with this company.

    Business Response

    Date: 06/30/2025

    We understand the frustration *** ******** may have had related to alleged slow response times. In review of his communication history, TBO Bank has responded in a fairly expeditious manner (same day).
     
    We respectfully maintain that this loan product is valid and enforceable under the governing legal framework. This loan product accrues daily interest charges. There are no additional fees for early repayment and these loans can be paid off in lump sum or additional payments at any time. Furthermore, it was stated that *** ********** request to cancel his voluntary recurring auto-payments was ignored. However, TBO Bank sent multiple confirmation emails confirming the request was successfully processed. TBO Bank continues to work directly with the customer; however, *** ********** statements (auto-pay & early repayment fees) within his complaint are not supported by our investigation. 

    Additionally, when customers request a loan account, they are required to
    view and electronically sign the Installment Loan Agreement, which includes the
    Truth-In-Lending Disclosures. In those disclosures, we provided the frequency
    of payments, the Annual Percentage Rate (APR), the finance charge, the number
    of payments, and the amount of each payment in a clear and conspicuous manner. Borrowers must then formally agree to the terms prior to receiving nay loan funding.


    Sincerely,
    Your TBO Bank Team
    ***********************

  • Initial Complaint

    Date:06/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed my account getting weekly charges, I did not realize it was a weekly payment, or the insanely high interest rate almost 290%! Way above arkansas legal limit, anyway I want to pay it off to not hurt my credit but it’s cheaper for me to just file bankruptcy. If you wanna discuss changing the plan let’s work it out. But please do not go through these scammers. Have a blessed day. Oh total payoff would be 12k

    Business Response

    Date: 06/27/2025

    Thank you for your
    recent inquiry addressed to TBO Bank. To ensure the most efficient handling,
    this correspondence was forwarded to our customer service team. The team will
    reach out to the customer directly to resolve any issues.

    Kind Regards,
    TBO Bank

    Customer Answer

    Date: 06/29/2025



    Complaint: ********



    I am rejecting this response because: I emailed them asking how to pay off loan and how much total it will be I have not gotten a response back but they expect me to wait for them to reply. I reject this because from the reviews and complaints I see they do not infact get back with customers complaints or if they wish to pay off the loan. And I hear they tack on extra fees when someone wants to pay the loan off



    Sincerely,



    ******* ******

    Business Response

    Date: 07/08/2025

    Our records confirm TBO Bank responded to this customer's inquiry directly.

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tbo Bank will not allow me to sign into my account to pay off my loan . I’ve tried reaching out several times because I have 0 emails from them when I’ve tried to reset my password on multiple occasions.The interest rate is way too high and not affordable and I’m being charge $400+ a month and hardly anything is going to the principle balance of my loan. I need this resolved immediately .

    Business Response

    Date: 06/13/2025

    Thank you for your
    recent inquiry addressed to TBO Bank. To ensure the most efficient handling,
    this correspondence was forwarded to our customer service team. The team will
    reach out to the customer directly to resolve any issues.

    Kind Regards,
    TBO Bank

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan for $2,800, but was never informed about the APR. I'm now being asked to pay $471.50 every month for 24 payments, totaling $11,316. This results in an APR of 199%, which is illegal under California law. In CA, any interest rate above 35.99% is considered criminal usury

    Business Response

    Date: 06/13/2025

    Thank you for your
    recent inquiry addressed to TBO Bank. To ensure the most efficient handling,
    this correspondence was forwarded to our customer service team. The team will
    reach out to the customer directly to resolve any issues. It is important to note, that TBO Bank has a transparent process. All consumers are required to review and sign loan agreements that abide by applicable federal and state regulations. Costs of the loan are disclosed in terms of APR in accordance with the Truth in Lending Act which includes APR and total cost of loan. 

    Kind Regards,
    TBO Bank

  • Initial Complaint

    Date:05/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have turned off auto payments yet $200 was just taken from my account. Please turn off auto payments and DO NOT take any money from my account without MY authorization stating it is ok to do so

    Business Response

    Date: 05/28/2025

    Thank you for your
    recent inquiry addressed to TBO Bank. To ensure the most efficient handling,
    this correspondence was forwarded to our customer service team. The team will
    reach out to the customer directly to resolve any issues.

    Kind Regards,
    TBO Bank

TBO Bank is NOT a BBB Accredited Business.

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