Business ProfileforLombardo Homes of St Louis, LLC

Lombardo Homes of St Louis is a company to be avoided at all cost. Their superintendents are incompetent at best. In less than 6 months after I closed on my home the 3 slabs of concrete in front of my garage and the sidewalk at my front porch cracked and dropped 6 inches. Three years later the entire floor of my three car garage had to be replaced because it cracked and dropped 4 inches. Seven years later the front apron slab of my driveway at the street had to be replaced. It had been cracking, spalling, and dropping just as the other concrete slabs. I have been talking to someone at Lombardo Homes and their so-called extended home warranty companies about the poor workmanship and substandard concrete since I moved into my house in 2013. I was very fortunate to meet a VP at Lombardos home office that was truly concerned. She was instrumental in getting the last slab replaced. It took months for their so-called warranty department to actually replace the slab. My basement floor has excessively wide cracks and it is starting to drop. I called her to see if she could direct me to someone to help in getting this 4th incident corrected. She assured me several times that Lombardos warranty manager would be in contact with me. He never once even attempted to contact me even though he assured her several times that he would speak to me. Lombardos attorney forced me into having an arbitration meeting with an arbitrator that has had a long term relationship with the law firm representing Lombardo. Obviously the arbitrator had no interest in understanding the issue or the cause of the problem. All he did was quote the **************** Warranty Booklet whereas it states basement floor will crack and only have a one year warranty. They claimed it was not a defined structural element therefore not covered. The driveway, the sidewalk, and the garage floor are not considered a defined structural element either, but replaced. The problem is a lack of competent superintendents.

We are sorry that ********************** disagreed with the outcome after living in the home 10+ years.  We pride ourselves on servicing our customers and honoring the warranties provided at time of closings. 
We disagree with his assessment of the claims and his description of the outcome. We also believe his perspective could benefit from more factual accuracy. We believe in our team, including the Superintendents, and we strive to give the customer the best experience. ********************** chose a different path and unfortunately for him he lost in arbitration. 
Lombardo does not view this as a win, as we are just as frustrated that he chose this path. We believe we honored the warranties and, in some cases, went above and beyond as ********************** pointed out.  Settlement can happen and we stand behind this for a period. Spalling (usually salt damage) and cracking are usually not warrantable because they are outside the control of the builder.  There was no determination of settlement in the basement floor, which would be highly unlikely, and there was no evidence of the concrete being of poor quality.  We wish him nothing but the best and would like to remind him that we were engaged to validate his claims.