Business ProfileforCraig and Sons

I contracted with Craig & Son Concrete to remove and replace my existing concrete driveway. Per the contract, this work was to be done in accordance with the city code and Craig & Son was responsible for pulling the permit, but it was my responsibility to put down the $1,000 escrow payment. The work was completed on June 28, 2023. Weeks after the work was completed, I contacted the city about the refund of the escrow payment and was told that the job failed the inspection because the concrete was poured prior to the inspector being able to approve the rock base and depth of the approach. Upon learning this, I contacted the estimator for Craig & Son who served as my sales/service representative and asked him to get in touch with the city inspector and find out what needs to be done to get this resolved. A week later, on August 17, I heard from the estimator, and he advised me that the city required that the approach be torn out and replaced, with the proper inspection, and approval, prior to the pour. He said that he would get with the owner and let me know their “game plan”. After a reasonable waiting period, I contacted the office on August 29 and asked that they have the owner call me to get this resolved. I followed up again on August 30, 31 and September 1, with no response. I sent another email to the estimator on Tuesday, September 5 and advised him that I needed hear from the owner by September 6. The company has acknowledged that it was their error for not waiting for the proper inspection by the city and that the solution is to replace the approach. However, they have not advised when they plan to do so, or even confirmed that they will do so. I am hoping that by filing the complaint, the BBB can help me to get the company to take responsibility for their error and make this right by promptly removing and replacing the approach in accordance with the requirements of the city’s code.