Business ProfileforSeal Smart

5/25/2023, ******* *****, salesman from SealSmart, presented the process of permanently sealing our deck. We signed a contract and arranged for sealing our deck 6/1. Our son & his wife from STL visited us Memorial weekend and questioned us about what we had agreed to have done. They asked if we'd had personal recommendations and/or had seen an actual deck that SealSmart had done. When we answered negatively, they said we should cancel or at least look at other decks. We called ******* right away and he called us back, giving us names/phone #s after several days and we called both #s. One person said they had not been happy with the process and let us come to see. He had just power washed the deck (which looked good), but told us to look at their dock (which looked terrible). He said their deck looked just like the dock before he power washed it. We called ******* to cancel and said we'd like a refund of our deposit of $3600.00. It was past the cancellation date of 5/29 and he said we'd have to talk to the company about a refund. When I called SealSmart, the girl who answered was very polite, but said she would have to talk to management about a refund. I kept calling several times a week for several weeks, but no one was ever available to address our request and no one called to suggest a way we could work this out. We cannot imagine a reputable organization would keep that amount of money for doing nothing. I've given up on contacting them, but wanted others to know what kind of business SealSmart runs. I am 80 and my husband is 85 and we feel taken advantage of because we carelessly made a decision and signed a contract without due research. We've learned a lot.