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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/10/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I sent an email in March 2022 to inform Buildingstars that we were canceling our services as of **** 1, 2022, because we were moving and no longer in need of their services. We received invoices for **** and July cleaning services for a building/office we no longer occupy and the owner sold the building as of July 1, 2022. I have sent multiple emails, always including all prior emails and email chains, only to receive a reply that our "point of contact" has been added to the email chain. I spoke with one of these point of contact who acknowledged he spoke with the owner of the building and confirmed the cancellation. I JUST received another email from a member of their inside sales team attempting to "resolve our balance due". I am at a loss as to why no one has read the email chains or acknowledge that this has been an ongoing issue since March of 2022. They are trying to **** us for services not performed and this is past the point of ridiculous at this point of time.Business response
08/10/2022
Our apologies. Regarding the dispute below, The cancellation for services was entered on our end. However, the date of the last service entered was not accurate. I have issued credits for the remaining balances and attached those credits along with Mba's current statement showing a zero balance. Please let me know if anything else is needed.
Thank you*******************
Customer response
08/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Contact Information
33 Worthington Access Dr
Maryland Hts, MO 63043-3805
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.