ComplaintsforThompson Roofing & Siding
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Complaint Details
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Initial Complaint
08/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had straight line winds May 2020 which caused damage to my home. We hired Thompson for the work. The insurance company would not pay for gutters but would pay for gutter covers. Thompson hired a gutter company, Ben Huhr, who put in new gutter covers. They put the cheapest thing up they could find. Everything stops at the gutters and they do not fit flat. It does not work right. I have tried multiple times to contact Thompson roofing and they say they will come by and never show up or follow through. The last time I spoke to them July 26. They sent two men and all they did was clean out the gutters. I again explained the issue and they said they would be back late that day to take care of getting them fixed or replaced and they never came back. I think I have been more than fair and patient with them.Business response
09/07/2021
There was nothing wrong with her gutters and she has a lot of trees around her home and its been a full season. Being that shes reached out to the BBB & the Attorney generals office, we're going to take the loss and pay for the replacement and we'll go out and have her sign a job completion form to assure that the job is completed to her standards. She will not be charged any money.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.