ComplaintsforAspen Contracting, Inc.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Roof replaced by Aspen in 2018 due to hail damage. Jan 2024 noticed some leaks in my master bedroom and master bathroom. I contacted a home inspector to investigate the issues. They located an active leak between my master bedroom and master bathroom, as well as an additional leak over my toilet in the master bathroom. Since there is a lifetime warranty on the roof, I contacted Aspen. They sent out a subcontractor crew (as they have no longer have an office in my area) to inspect the damage. They claimed there as nothing wrong with the roof. I reached back out to Aspen and advised that there is obviously an issue and sent them the home inspection report. The subcontractor crew was set for two additional appointments which they were no call no show (both on Saturdays). Finally they came back out after the snow had melted from the roof and completed another inspection (same crew, same people as the first time). This time they advised that they see the leaks in the attic and where they were coming from on the roof. The subcontractor applied caulk to several nail pops on the roof (pics attached). The subcontractor advised that I needed this particular section of roof replaced, however they cannot do such work as ****** from Aspen has denied the proper repairs. Attached email back and forth with ****** (whom did not follow the directives in the email) and Aspen customer service. It has now been 5 days and no response other than the standard from the customer service department and no answered voicemails or phone calls. I simply want to repair the roof properly as well as the damages inside my home (the house was to be placed on the market for sale come early spring - I cannot do that at this point as the roof will not pass a home inspection). I requested to speak to someone other than ****** (IE his supervisor), however he told me he was the supervisor and they have done what is required for repair and there will be no reason to escalate my concerns.

  

  Business response

  02/21/2024

  We understand Mrs. M********'s frustrations and we have made constant attempt to contact her to address her concerns with no satisfactory attempts for either party.  We are truly interested in discussing and remeding the siutation.  

  At this time she is refusing to let us schedule a date to perform a water test and repair the inter in bedroom, we reached out to her every day last week to try to schedule. Attached is the letter we sent her on 2.13.24, and below is the follow up email we sent her on 2.14.24.
  
  
  Hi *****,
  
  Aspen Contracting holds the warranty for your roof and as stated in the letter we want the opportunity to repair the interior damage caused by the leak in the bedroom. The repairs done were a permanent fix not a temporary fix. There is no replacement of this area needed. Before we do that, we want to perform a water test to make sure all the necessary repairs were completed and there are no active leaks. There has been no agreement, nor will Aspen Contracting be responsible for paying for any other contractor's work. We hold the warranty and will take care of all the necessary repairs.
  
  
  Thank you,
  Service Department
  Aspen Contracting Inc.
  ***** ******** Direct Line
  ********************

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a roof and gutters installed at *** ***** ****** ****** **. This was done by aspen contracting ****** **** **. The job was started in October and finished mid December of last year. What a nightmare that was from beginning to end and at the end we ended up with gutters color way off. Because the salesperson didn’t email us the gutters color chart like he did with the roof color chart. Management in aspen would not take responsibility for that salesperson mistake not a very customer oriented company at least that branch of the company in ****** ****. really hope they honor their warranty. This was our experience with aspen contracting.

  

  Business response

  05/09/2023

  This was sent to him in mid-February when first complaint was received months after completion and again multiple times in April.  

  Our Business response was  "We would be more than happy to work with the customer if they want to change their gutter color to something else. Roofing is steel and gutters are aluminum so colors will never match 100% but we can see if there is something else that is wanted by the customer to make them satisfied with their project. Aspen honors all its warranties and has never had a issue with any customers warranty, if there is anything needed on the warranty side then call us as we have live support staff 24/7 to support any needs."  Customer paid in full and has a warranty provided. 

  Per Manager 4/19/23

  HO made another complaint. We did work over 4 months ago and not once did ho say anything about his gutters being wrong color. His complaint was roof color. Him and wife signed 2 seperate agreements and both signed off on color. Theres pics he sent in to. First were seeing these he never sent them before and one of the pics includes some sort of pipe on side wall we never touched.  Multiple people have talked to him about the colors.  

  Per Manager 2/15/23

  I sure did respond to him, we did everything he asked and then some. His issue was he didn’t like the gutter color he chose. He asked that we matched roof and gutter color which we did. Being 2 different metals and manufacturers the color isn’t exact, I explained that to him. He paid us in full after that conversation. His complaint is not warranted but we did attempt to explain and advise.  

  Customer response

  05/13/2023

     I respectfully disagree with the business narrative of what transpire with Aspen Contracting, inc. over the gutters of my house. My first complaint was made on September 30, 2022 not on February 2023, at the beginning and throw out of the project, I inform of the color problem by text and phone conversation see attachment #1,1A and 1BThe following are more text where it details the communication with the representative of the company. On October 3, 2022, I received a text from **** *******, agreeing with me and that he will reach out to his manager about getting the issued fix. see attachment 2. The weekend friday October 21, 2022, I flow down to from NY City to Tennessee meet with two representatives of the company **** ******* and ***** they went by the house, where I was told that sale manager ***** will contact us. On  October 23, 2022 I received a text from Mr. ***** informing me that he will discuss the issued with his supervisor, that he will call the next day, he never call. ( Mr. ***** has replace , Mr. ******* for contacting Me, I never heard from him again). see attachment #4. I send a text to Mr. ******* informing him that I haven't received a call  from Mr. ***** see attachment #3 and 3A . Note, I never received a call from Mr. ***** that I recall, throw out this ordeal Mr. ***** is mention several times as the person that making the final decision. The only time I heard from Mr. ***** was on December 12, 2022, throw Mr. ***** where he send me a text stating he reach out to him where he sends a text, that he copies and paste his respond to me. with the phone number scratch out. see attachment 5 ad 5A. Mr. ***** never reach out to us. Aspen Contracting, Inc. haven't fulfilled his responsibility. From the beginning they been stalling not to address my complaint and they try to potrait a picture that is not correct.

  

  Business response

  05/17/2023

  At this point in time we no longer know what to do for this homeowner.  We have offered to correct any and all issues. We have agreed to meet with him but he refuses to call us and set anything as he continues to post negative responses. This has been discussed and notated in length.  If he wishes to go to mediation we are happy to do so.  

  Customer response

  05/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  Complaint: ********
  I am rejecting this response because:After reviewing the business message to my respond, I noticed the business keep mentioning the fact that I made several social media and the complaints I made with the BBB, as I am doing sometime wrong. Also the narrative that they have been trying to contact me, I refused to call them, they have offered to correct all issues etc. As they said their statement, I quote " this has been discussed and notated in length. What the business haven't discussed in length, is the fact that from the beginning of the work throw out the work and at the completion of the work. I made the completion of the work, I made the complaint of the gutter, not 4 months after the job was done, as stated by the business. The business had no problem contacting me, with their salesperson, for the pricing and invoice send to me. On December 12, 2022, was the last time I had communication with the business (see previous respond) were again, I questioned the color of the gutter, 4 days later, I received a Noticed of Intent to lien, by certified latter from the business. (see,attachment) What type of method had they used to contact me, e-mail, us postal service, phone. No this company haven't reach out to me. This company should had replaced the gutters and take responsibility for the salesperson not sending the color chart. The business stated incorrectly, I quote, ( if I wish to go to mediation, they be happy to do so. I did not wish to go to mediation, other that the business is happy to do so, at this point is my only recourse, I got. respectfully, I know the BBB mediation will do their diligent work to be fair impartial in this matter
  ******* ******

• Initial Complaint

  04/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I found Aspen contracting thru my wind insurance company thinking they were a good referral source. That was my mistake. Aspen quoted a wind damage roof repair of just over $13,000.00. They ended up charging over $25,000.00 Somehow they convinced the insurance adjuster that the added expense was justified. I pointed out the the added work was never done. That did not seem to change the adjuster's mind. After being paid every thing they wanted they delivered a notice of intent to file a lien; these people cannot be trusted. The work was slow sloppy and in violation of the building code. They actually nailed drip edge on top of broken fascia boards. The roof surface is wavy and they left unused materials. Some of those materials appear in their photo montage, photo #35, over the caption " all materials have been removed". Stay away from these people.

  

  Business response

  05/08/2023

  The original contract was for $14,915.82 as described by the homeowners insurance carrier.  It was explained that if there were unseen items that we would supplement with photos to the insurance and if approved we would collect as on the signed agreement.  The insurance is the one that determines pricing and only adjusts it with evidence of items that were unforeseen.  We did not add any items that we did not do. Everything is fully justifiable and agreed upon by your insurance. The intent to lien was only sent after the homeowner paid the ACV amount and stopped all communication with our company even turning our interior crew away when coming to complete a service ticket that the homeowner thought was "not a big deal" but we wanted to correct the minor damage to your drywall during the roof installation.  Again as the process was explained it usually takes one day to replace a roof however in the state of Florida we have to schedule a mid inspection and wait for a passing report to resume work (which we did).  Again the county has given a pass on all work we were responsible for to ensure the job was completed to Florida's stringent codes.  There were a few items left at your property that the homeowner stated they could use for their personal interests.  The items that were not picked up were a result of him stating that he wanted nothing further to do with ASPEN and we as a company did not feel ok stepping foot on the property moving forward.  The homeowner has either been non-responsive or very combative during communications which makes it very difficult to communicate and find remedy to their stated concerns which we feel like we have expressed and explained.  We have documented notes/ conversations with insurance company about approved supplement and payments sent and also the permitting process.  Happy to provide any of the above.  

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A I think in February the roof was put on. We have had leaks, and storm damage. I have contacted Aspen numerous times no reply. Roof has life time warranty. The garage is ready collapse. All I want is Aspen to be repair it. I have texted and emailed The main office. Still waiting, For them to come.

  Customer response

  03/29/2023

  ***** ******* ***********************      ***** ** ** **** ****      ** **
  We have come to a agreement.
  Contractors will be here tomorrow, to start repairs.
  Thanks
  ***** *******

  

  Business response

  04/12/2023

  We have been in contact with the customer to address their concerns.  Their satisfaction is our priority.

• Initial Complaint

  12/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Please see attached complaint.

  ** ********* ****** contacted Aspen to replace a roof and gutters after extensive hail damage. This was an insurance claim. Insurance company provided $30,200.00 to replace the roof. Once the work was done, Aspen sent an invoice to the consumer for $14,575.05. The consumer would like the remaining funds returned.
  

  

  Business response

  01/06/2023

  We received h/o overpayment mailed to h/o on 12.21.2022 - GM and I did speak with H/O and his son in great length on Monday12/21/22  and asked several times during call if they wanted a check or send link to have ACH'd to account.. they kept telling us they'd call back after speaking to the ins agent. so we are mailing check.

  This original BBB Complaint was received on 12/21/22.  Our office has already handled this complaint and responded to.  I have notes to show that communication.  Not sure how you cross reference the previous complaint or if it was missing a response?  We mailed payment as requested.  

• Initial Complaint

  12/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We were quoted one price and charged another. We have everything in writing. If we weren’t closing on house we would have not paid them a dime. Our roof was damaged during hurricane ian they came out gave us a quote. They found out what the insurance would cover before they depreciated it and charged us full amount when they should have charge us from the original quote. This company should not be in business. They just rip people off.

  

  Business response

  12/16/2022

  We appreciate you bringing your concerns to light.  We have done some research on your particular insurance claim and closing process along with our billing and have determined we would like to find a remedy for both parties and make sure everyone is in full understanding.  In no way was the intention of "ripping" any one off.  We have attempted to contact the homeowner with no response but we are attempting to reach them to discuss the appropriate refund and will initiate that process upon further communication.  We apologize for any confusion and hope to find an acceptable remedy to their concerns.  Thank you for your patience. Customer is always welcome to contact our office at ************ for further updates.  

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed a contract with ***** ******* with Aspen Contracting on 5.10.2022 to repair damage to my house at **** **** ***** ****** ******** ** ***** from a hail storm on 4.4.2022. The main asphalt roof had already been repaired by the insurance company's contractors. This contract called for replacement of my screen porch roof, carport roof, golf cart garage roof, siding on the west side on the house, gutters and downspouts. The total was $`13,118.45 plus change orders. No work had started when I went back to Michigan on May 25. I called ***** occasionally during the summer for progress reports but there was always an excuse why nothing was done. He called me on July 20 to say the screen porch roof was done and I paid $6,000 over the phone onto my credit card. I arrived back in Sebring on Oct. 27 and no more work had been done. ***** had left the area and wasn't answering or returning my calls. On Nov. 28 another company's contractor came out to look at the damage for an estimate. He looked at the roof of the screen porch and said it had been patched with a skim coat and looked to be about a $1,500 job. I would like a refund of $4,500 because the proper work was not done. I do not want them to complete the work because I no longer trust them to do a competent job.

  

  Business response

  12/16/2022

  Dear customer, we appreciate your bringing this matter or our attention.  We apologize in our delayed response as we were researching the claim against the representative mentioning their property insurance claim and work completed.  We always strive to provide the best service to the customer and it seems as though in this particular case our standards fell below expectations.  We are agreeing to make refund to the property owner as requested and our office will be in touch about how that will be sent.  We apologize this transaction did not go as expected but we do appreciate you bringing it to our attention so that we can make internal changes to avoid this in the future.  Customer is always welcome to contact our office at ************ for updates.  Thank you for your patience.

  Customer response

  12/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  Regards,
  
  ***** ******

• Initial Complaint

  10/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contacted your company on Oct 14 to report that my roof is leaking .Aspen replaced the roof on 03/19/2012 with a 40 year limited lifetime warranty. I have repeatedly contacted Aspen to get someone to look at the problem. The leak has caused damage to the ceiling and is starting to cause damage to the wall. Job# ********1 invoice date: 04/03/2012

  Customer response

  11/15/2022

  All repairs by Aspen Contracting were performed perfectly. My complaint ******** is resolved.
  
  
  
  ***** ******

• Initial Complaint

  07/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  see Attached document

  I have been having issues and with the company Aspen Contacting, Inc. (**** ******* **) and felt that the BBB is the best place to report this to.
  For the past year, this is what we've been dealing with, with Aspen;
  *** **** spoke with us before construction started and stated that if we went with Aspen, he would supervise the workers to make sure everything is done correctly and to our standards. He promised that if there were any issues we could call him at any time of day and he would make sure it was taken care of, no matter what. He said he would put new soffit and fascia, shingles and siding. He said that when replacing the shingles, if there was any damage to the roof, he would replace what needed to be replaced and fix what needed to be fixed.
  Recently when ******* came to check our lifted shingles, she said that it was p***ably because our roof was old and damaged and was not fixed. She also said that Aspen does not replace soffit and fascia.
  At the beginning of the construction, our shelves, photos, frames, TV, and the hand-made urn containing my late husband's ashes, made by his grandmother, were all knocked off of the wall and broken. When I brought this up to ***, he said that there was no way they were pounding that hard on the walls and basically called me a liar. When I brought this up to ***, he said that everybody was supposed to receive a letter in the mail stating to remove everything off of the walls before construction for this reason, but said that he knows I didn't receive one. He asked how much money it was worth, but a lot of it is handmade family heirlooms that should have gone to my kids, grandkids, great-grandkids- how do you put a price on that?
  The frames around our windows have a gap and no seal/caulk and lack insulation, causing the cold air in the winter to leak in and made all of our windows frost up from the inside and out. I had to buy 6 spaceheaters (one for each room), plastic wrap to keep the cold air out, and insulation strips for the same reason, just to be comfortable in our own home. When I brought this up to ***, he said it was because the house is old. When I brought it up to the other men, they said it's a window p***lem; that out windows weren't installed correctly the first time. Never in the past 15 years that I've lived in this house, with these old windows, have we ever had a cold air leak. When I brought this up to *******, she took one look and said that there was no insulation around them. *** told us previously that they don't use insulation.
  The siding has over 50 visible seams, with gaps, just in the front of the house. When I brought this up to ***, he said that this is how it should look and that whoever did our siding before him did it wrong. When I brought this up to ***, he agreed that it was excessive, and said that he could have someone replace some pieces with longer strips of siding to not look so bad. When we talked to *******, she said that it was the house "shifting" and that "Vinyl needs to breathe." My son does siding and floors in California and when we told him, he said that only hard wood needs to "breathe", not vinyl. He is not trying to get money from us so I do take his word for it. ******* showed us a photo of our old siding and 2 visible seams but that was after 18 years. This is after 8 months, and they were showing immediately. I talked to Aubrie (from Farmers Insurance) about this and she said I should ask if they used seamless siding. When my daughter asked ***, he said first that there is "no such thing" as seamless siding. Minutes later he said that we didn't receive seamless siding because we didn't request it.
   
  
   
  *** admitted via email that he failed to supervise and take photos, yet ******* presented me the photo that "*** took" and was time-stamped. I'm not sure how he predicted the future.
  I bought a new car the day before Thanksgiving to be able to visit family for the holiday, but I ended up with 6 holes in the tire the first day I drove it into the driveway because the Aspen crew left nails, staples, and broken siding fragments throughout our driveway. I had been using my neighbors driveway until the dumpster was removed, but *** claimed the job was done even while the dumpster was still in gaour driveway. After it was removed, *** said again that the job is finished, but I ended up with holes in my tires. When I brought this up to ***, he first said that he doesn't believe us because the photos weren't "time stamped", and that we didn't "tell him right awaV'. I literally texted him MINUTES after I found the nails and then sent a time-stamped photo. He said that his crew couldn't clean up because it was too cold and that the mess was covered by snow.
  Then our house numbers were not replaced- we found the numbers scattered throughout the yard and driveway. Again, this was after the job was claimed "finished" by ***. When someone did come around to replace them, they replaced them crooked. I sent a photo to *** (l believe) to show how sloppily they were done and he had someone come back to fix them. It was a Sunday and I was just about to walk out of the door when I could hear the men outside the door fixing the numbers and loudly talking badly about me, about having to come fix these numbers, and about wasting their time. This was hurtful and unprofessional. I told *** (?) and he said he would talk to his workers about this.
  With all 3 men from Aspen that I talked to, I asked for everything to be written either through e-mail or via text, just so I could have proof of everything and to have record that everything I needed was actually talked about. After this request, each time, the communication stopped there.
  I also asked all 3 men, and *******, for a list of the materials that were actually used on the house, not what *** said WOULD BE used, but what was actually used. I still have not received one. ******* actually told me that the list wouldn't prove what was actually used anyway.
  My daughter and I were planning on selling the house and moving closer to family- we even had a house and jobs lined up. After seeing the state of this house after Aspen's horrific job, we were not able to sell because we would have had to take a huge price cut, and had to give up our jobs and house.
  Losing the heirlooms and irreplaceable items at the beginning of the job were bad enough because all we needed was that one letter to prevent the loss, now we had to give up our move and jobs too.
  I am extremely heart-broken and disappointed in the job Aspen did, I just want others to see what I were told was my imagination and fault of my old house. My mother lives next-door and also had her roof replaced by Aspen and had none of the issues I had- this leaves me to believe that it's not "just me" or "this is just how things are done these days" (which I was told by ***, ***, *****, and *******), and that it was just a lazy, sloppy, unsupervised job.
  Most recently, my insurance company informed me that Aspen took money to fix our deck, replace our garage door, replace our screen doors, and replacing the HVAC. They didn't do any of this. They scammed me and scammed my insurance company by taking the money and lying about what it was for. I feel as if they should pay back my insurance company for the money they stole, and I feel as if the money I still owe ($5,000) should be waived. I shouldn't have to pay for this negligence, plus I had to use money out of my own pocket to replace and fix everything they destroyed from inside my house.
  
   
  As of 06/20/2022 Aspen has returned to fix a few mistakes, and once again left multiple nails and staples in my driveway that could have potentially popped my tires AGAIN. ******* texted me and said that she made sure they were cleaned up. This has been happening for a year.
  As of 06/27/2022, they have not fixed any more mistakes and claim that they're finished, because "[my] insurance company said that they did a good job and that nothing is wrong" which is a lie because ******** ****** (my insurance agent) had me file a claim for damages and depreciation, and apologized for their poor job. *** Wetherby emailed me claiming that I received $33,000 to pay Aspen, which never happened. He even claimed that this amount was "more than needed" and would leave me with extra to have the repairs done. At the beginning, *** told us that anything that needed to be repaired, they would just repair during the first installation. Now *** is saying that if anything needs to be repaired, I need to pay out of pocket. I'm sure that they're not planning to finish the repairs because they think that they are getting paid $33,000. I was told at the initial meeting with *** that I (or whoever else owns the home after me) could call 24/7, for the next 20 years if in need of any repairs. That must have been another lie.
  I'm going to send along photos in this envelope; if there is anything I missed it will be in the photos either circled or with a short description.
  Thank you for understanding.
  
  

  

  Business response

  07/25/2022

  We are working with the homeowner to address concerns.  

  Customer response

  08/04/2022

  Better Business Bureau,
  Since the last time we sent a list of probems and attached photos of the damage, there has been more
  damage done to my house with no repairs and the business relationship has taken a drastic turn.
  We started out with ****** ****. The first thing we told ****** was the fact there wasn’t any wrap to put
  around the house. He told us that we were being ridiculous. He said he put 2 layers of wrap for extra
  protection we told him we were charged for it and it was never delivered and was never put on my
  house. We tried to tell *** and ***** also and they told me there was wrap on the house and garage.
  When the siding fell off over the weekend, there was NO wrap under the siding. ******* took off the
  siding on the other side of the house to show us why the siding was warped, she tried to tell us its due
  to our house being old, and the fact the siding needed to breathe and its click and lock siding, so it just
  snaps on and off, but we have the photos she took and emailed to us, NO wrap. She also sent us another
  photo of her removing a corner of the siding and showing us she put up a square of wrap. WHY is she
  putting up wrap when there was already wrap on the house and garage? Also, we showed her where
  the siding is a few inches away from the windows and the cold air blows into our house. She told us that
  is because there is NO wrap around the windows. We have emails from ****** that said he did not take
  pictures, nor did he supervise the crew, so he doesn’t know what happened.
  On the front of the house there are over 50 seams that have separated. We were told some of those
  strips could be longer so there would not be so many seams. ***** did tell us that was an excessive
  number of seams.
  ******* brought a crew over to our house and we watched live security cameras as her worker kicked
  our garage door. We immediately texted her to tell her we are watching them and saw him kick the
  door. Her reply was that he was “Pointing” with his foot. Our garage door is scratched and dented. We
  will send pictures. Also, she told us she cleaned up the nails twice We found two handfuls of nails in
  front of our garage. She said the nails must have been on the inside of the garage where they were. We
  asked why they were inside my garage. She didn’t have an answer. She did ask if we would allow her to
  go into our garage to look for more nails. We told her no, she needs to stay out of our garage unless we
  are home. She made it a point to tell us they could not touch the electrical box on the front of the
  garage. She said they are not electricians and could not help us with the electrical box. This doesn’t
  make sense because to put on the siding, the electrical box would have to be moved. Somehow, they
  even messed up the electrical box. We were told by ******* it’s not her problem, we would have to hire
  an electrician and they are expensive, but she would find some names for us to call. Our garage door
  quit working that day. We are unable to open it unless by hand.
  We were also told wood would have to be placed under the siding. No wood would have to be replaced
  if the house would have been wrapped and the gutters working. There was no protection on the house
  and with no gutters, the water was running under the siding and warping the wood.
  ****** told me when he started if they found any part of the walls or roof that needed to be replaced,
  they would replace it. Apparently, that was a lie. But again, ****** also said he didn’t supervise anyone,
  so he didn’t know what they did. ****** also said in an email that we have, it was too cold to work, that
  was the reason his crew did not clean up. He also said there was too much snow on the ground to find
  the nails. Should the siding and shingles have gone up if the weather was too cold and snowing? That
  could be why the siding on the house is in such bad condition. Then we had two blizzards and it rained 5
  inches with no gutters on. The gutters still leak. We sent pictures to the President/CEO. He didn’t reply.
  
  Shingles are falling off, ******* got up on the roof and pulled up on the shingles. She said the shingles
  are supposed to “give”. She took glue on the roof and started gluing down the shingles. We told her the
  shingles are hanging off the roof on the sides. Her reply was that our shingles were too long, that is why
  they overlapped and hung off the side. WHY are the shingles too long? Why are they hanging off the
  roof? Why won’t anyone fix the shingles??
  Last fall we had job offers in a different state. We were going to sell our home, but with the disaster we
  had with Aspen, we couldn’t sell. This spring we were going to sell and move again and once again, the
  damage has not been fixed. We still can’t sell. This has been going on for over a year.
  When ******* came to the house, I told her I have pictures and she told me she will take her own
  pictures. She did not take any pictures from the damage. She would find one spot less damaged and
  take that picture. I even asked her if she was going to take pictures of the actual damage and she said
  she was.
  Our expectations were for our house to get siding, shingles, and the gutters properly installed. When
  that didn’t happen, we expected at least a discount. I had to hire my son to drive up from California 3xs
  to help me out. Once when they knocked everything off my wall, generations of heirlooms, urn, vases,
  knickknacks, etc. to patch up my wall and help us clean up. Once when the house had cold air blowing
  in through the windows to insulate my house. The last time when the garage door didn’t open anymore.
  I am not hiring anyone else. Aspen has been such a negative experience. I don’t trust anyone anymore
  except my son in Southern California. Each trip is $5,000. I had the cost of replacing all heirlooms broken
  and the cost of heating bills. We bought a new car and day one we got a flat and couldn’t drive it for 2
  days due to Thanksgiving holiday. ****** told us if we hired his company, we could call him 24/7 for the
  next 20 years. Apparently, the contract states this. We call and nobody responds.
  We live along a very busy bypass on 26 th street. People can see the damage from the highway. I have had
  neighbors ask me if I know my siding is falling off. I have also asked the neighbors and my friends if they
  see the damage or if its just me. Even other contractors have told me my house is severely damaged.
  All they had to do to prevent this was put the wrap on, install the gutters properly, and properly install
  the shingles. This could have all been prevented and put behind us. Instead they keep name calling and
  damaging more of my property with each visit.
  What I need done now;
  1. I need to have Aspen send an experienced crew to our house to complete the entire house.
  2. If they are unable to do a satisfactory job, they need to hire another company to do the repairs
  and pay for that crew.
  3. I need to have the shingles redone with shingles that are the proper size and not hanging off the
  roof.
  4. I need to have the gutters replaced with proper gutters that don’t leak. How can new gutters
  already be cracked and leaking?
  5. I need to have the siding replaced. Wrap needs to be placed. Siding needs to fit around the
  windows, not 6” away.
  6. Remove the cost of the wrap for the garage and house.
  
  7. Remove the cost of clean up. Two times Aspen supposedly cleaned up and both times we had to
  clean up ourselves. We found nails and staples for days
  8. Remove the cost of the dumpster. It sat in our driveway over two weeks. We were charged
  daily. Nobody cleaned up. The trash bag is still outside after a year.
  9. Remove the $15,000 I had to pay my son to replace the damage inside the house and garage
  10. Remove the cost of losing out on our jobs/housing in a different state.
  11. Remove the cost of ruining new tires and missing the holiday with family.
  12. The stress and emotional trauma caused from the past year from Aspens employees is
  unbearable. My coworkers, friends and family are trying to get me into a therapist because this
  has ruined my life. I should have been moved into a new house, new job and living among family
  and friends already but I am stuck here because of Aspen. The harassment from *** and *******
  is absolutely traumatizing.
  13. I need my electric garage door fixed. They cut the wires to that too.
  14. I need them to fix the wires they cut on the east side and the wires they shoved under the siding
  on the west side.
  15. If they can’t fix anything on my house after a year, I should be able to start charging them for
  mental damage.
  16. I need them to figure out why one of the crew members nailed boards to the end of my steps.
  He said he was going to paint them then he texted and told me to use the money left over to do
  the repairs myself or hire someone to do it for me.
  Nobody from Aspen cared about doing a good job. I asked them to post the pictures of my house on
  their website for adv***ising and they all left and never talked to me again. Apparently, they are afraid
  to show people the pics of my house and the fact they made it this way.
  Extremely upset customer,
  ***** ******

   

  I am rejecting any statements from Aspen Contracting’s CEO and President. On June 27 th , I emailed Pat
  Nussbeck and attached all the photos of every issue we had and explained all the p***lems we had with
  the workers. On June 28 th , he emailed back and said he would get back to us that day. We didn’t hear
  back from him. On June 30 th I sent another email going into further detail. He didn’t reply once again.
  On July 7 th , I sent newer photos of further damage done by Aspen. On July 12 th , he emailed back and said
  he would get back to us tomorrow. Still no reply.
  On July 30 th , we noticed the siding had fallen off. We called Aspen’s Main Office and spoke to a female.
  We asked if someone could come out and fix the siding. She stated our records show we have had a
  terrible time dealing with Aspen. She said someone will be out Monday morning. Monday evening, we
  noticed more had fallen and nobody had showed up. We called the Main Office again, and a gentleman
  answered. He said he could see the service ticket and said someone should have been there and he
  didn’t know why nobody came out. He said he would have to call the Production Manager and ask why
  they didn’t show up. We were on hold for a long time. He came back on and said the Production
  Manager would not answer his call. He said he would have to call the President/CEO of Aspen. He said
  the President was going to call us and explain what happened. We waited and nobody called. We
  texted, called, and emailed requesting a phone call ASAP. He later replied with a text stating he would
  have someone from the team fix the siding issue and look at the rest of the siding. The piece of siding
  that was put up is warped and ***t. The rest of the siding is still falling off and warped. The gutters are
  NOT properly installed, leaking, wires were cut, the siding was installed over the wires, garage door
  wires were cut. Shingles falling off, wood strips nailed to our bottom steps, 2 large chunks of siding are
  missing from the back of the house. Windows not installed properly, We watched live on the security
  camera of a worker kicking our garage door, the door is dented and scratched. A bag of garbage they left
  in my driveway from last year full of material that I cannot lift and the city sanitation department said I
  am not allowed to put the garbage in my garbage bin. ******* said she would remove it, still laying
  there. I have attached pictures and more complaints of damage that was never fixed. This has been
  going on for over a year. We have been harassed and called names; told we were stupid. *******,
  ******, ***** and *** are no longer allowed on my prop***y. If I must get a restraining order, I will.
  Nobody deserves to be harassed and called names for trying to get the service that Aspen provides
  which is siding, gutters and shingles PROPERLY installed.
  Sincerely,
  
  ***** ******

  

  Business response

  09/07/2022

  The roof is complete, every issue that has been brought up we have addressed or are willing to address, despite allegations of no response or no repair or no concern.  We are not removing items that were paid for and required by her insurance.  We are also not paying for repairs that were done without our knowledge or approval to her son.  There was no estimate or notice given.  We have already paid for tires to be replaced, made multiple adjustments or repairs per her request.  She asked us to paint her steps. Her kick plates were rotten and could not be painted. So we replaced them for her. We have not harassed her.  We are sorry that she feels "traumatized" but the allegations and concerns keep growing and growing.  

  We are willing and able to show all notes, all repairs and go to mediation to close out these claims.  

  Customer response

  09/08/2022

  I will be rejecting aspens response . First I have to update the current pictures of the siding falling off, cut wires, emails and texts and proof that the ceo never contacted me. It’s going to be awhile since I work full time. They never painted the stairs nor did I tell them to. They ripped off the side railing  of the deck and I asked them to repair the side rail. The deck isn’t painted they just put a board up. Nothing is painted. They are charging me for the wrap and there is no wrap on my house. I will need a week to get back to you with proof since the ceo still has not answered our emails, texts or calls

• Initial Complaint

  07/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Aspen came out and performed an inspection on our awning and gutter system in April. After 3 months of going back and forth between 3 Aspen employees, we finally came down to what we wanted and needed. The sent the original Aspen employee and his supervisor to Arkansas for another storm and handed it over to another employee who stayed in town. Then after the estimate and inspection was documented, that employee was also sent out of town to Nebraska for another storm. Reached out to the original employee and his supervisor. They told me they were going to reach out to the owner, get the materials ordered. I have since not been able to reach the supervisor or get a timeline for the project. Reached out to corporate and they said they needed to transfer the job to a local rep. I still have not heard back from them.

  

  Business response

  07/16/2022

  We have been in communication with *** ***** and have  sent over a new estimate for them. They are going over it and I am waiting for her response to the estimate on how they would like to proceed.

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