Customer ReviewsforLees Summit Dodge Chrysler Jeep

On February 3rd i went to lees summit dodge for a ************** change. They did the oil change but not a rotation as per the pre-purchased package due to bad lug nuts. The service adviser recommended amazon and said come back anytime and we will complete the package with no mention of making an appointment. I returned the following Monday the service person on duty said with a "pissed off attitude" absolutely not today and s. aid i needed an appointment 1 week later. i called again on Feb 11 they said not until Feb 17. I asked to speak with the dealership manager he was not availble. I have been a loyal customer of this dealership since 2006 and would expect better since this job for trained mechanics would take no more than 15 minutes.

On November 7, 2020, I was looking for a used vehicle. The salesman followed me around as I drove through the used vehicles as I was leaving, I stopped and said hello. He then asked what kind of car I wanted and how much I would pay. I advised $10,000 was the *** and the conversation continued. He walked me to the back of the lot to a parked 2012 Chrysler Town and Country. I bought a new 96 Chrysler mini van in August 95, the same month I learned I had cancer, but before chemo and radiation treatments and I loved it, so was interested in the one he was showing. Long story short, I was 80 years at that time, had a credit rating of around 745. Before I left, I had signed my name on the dotted line to purchase the van. (I had not done the due diligence to know the blue book value, so I bare some responsibility.) The paperwork was filled out for credit and I came home. I started getting letters of decline for credit, 11 of them to the best of my memory, until I received one that explained why credit was denied. The value of the vehicle was $2500 less than the credit applied for and by this time, my credit score was had dropped to around 640. Finally I went online and looked up the used vehicles for Lees Summit Chrysler and there was the very van I had signed to purchase and it was listed for $8995. I do not remember the final price paid to the dealership, but I ended up with a bank charge totaling over $13,000. I think the salesman and whoever was filing the credit applications were dishonest in the entire process. They saw an old disabled widow woman in need of a vehicle and took advantage of my situation! I finally picked the car up between November 23rd and 30th. I have read the Customer Review Submission Terms. I believe this review should be published so others will know what can happen when they deal with this business!