Business ProfileforSuperior Sleep Experience, LLC

Purchased a king split from a home product show. I expressed numerous times of my concern that it would not fit in my bedroom. The sales rep did NOT disclose that if there was an issue that it had a NO RETURN policy. I never saw any paper work. Got it home and it does not fit. I called the company the very next morning and pretty much was told there is nothing they will do. What kind of company does not honor the "3 days to return"policy? This was a very expensive bed that I cannot use. I am newly widowed and am very stressed about this.

Thank you for reaching out to us regarding your recent purchase of our split king adjustable bed. We appreciate your feedback and the opportunity to address your concerns.

We understand that purchasing a new bed is a significant investment, and we strive to provide our customers with exceptional products and service. We regret to hear that you are experiencing difficulties with the fit of your new bed in your space.
We want to assure you that our policies, including those regarding floor model sales, are designed to provide transparency and ensure a positive experience for all our customers. We make every effort to clearly communicate these policies at the time of purchase to avoid any misunderstandings.

While we sympathize with your situation, we must adhere to our policies to maintain fairness and consistency for all our customers. We encourage all our customers to carefully measure their space and consider their needs before finalizing a purchase, to ensure that the product meets their expectations.

We are here to assist you in any way we can within the parameters of our policies. If you have any other questions or require assistance, please do not hesitate to reach out to us. We value your business and are committed to ensuring your satisfaction with our products and services.

Thank you for your understanding and cooperation in this matter. We look forward to serving you again in the future.

Regarding this statement: We want to assure you that our policies, including those regarding floor model sales, are designed to provide transparency and ensure a positive experience for all our customers. We make every effort to clearly communicate these policies at the time of purchase to avoid any misunderstandings. This is not a true statement. None of this was disclosed by the salesman while I was expressing concern over the fit of the bed. State of CT allows 3 days to change your mind. I never received any "paperwork" from him. I signed a blank screen. I do not think this is above board business practice. Everything should have been disclosed by the salesman. You are obviously not there for the customer if you do not stand behind your product. I have no living room as that is where it is stored, unused, I cannot use this bed at all. I am a widow on social security and this was a very large purchase for me. Again, NOTHING was said about a no return policy. Had he said that I would have walked away from the sale. Reputable companies allow a window for returns. I called the next morning when I saw it would not fit. Need less to say, the person I spoke to was not very helpful or empathetic to my situation. I think your company pushes the sales but does not disclose the terms.